Customer Ratings & Reviews

Hi there sincerecelery, thanks for sharing some of the features you liked about Nest Cam (Indoor, Wired). We also appreciate that you shared your concern about not getting good angles to adjust your Nest camera since the base and mounting isn't adjustable. We'll certainly look more into this feature that you would like to add to our Google Nest cameras, and we'll make sure to pass along this information to our product team as well. We hope you will keep a close watch on our future releases for the Google Nest camera line. In the meantime, for any other support needs that you may still be having on Nest Cam (Indoor, Wired), please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi DBp00per, thanks for sharing your feedback. We’re sorry to hear your disappointment with the paid subscription of Nest Cam (indoor, wired).

Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. You can check this link to see what covers it: https://support.google.com/googlenest/answer/9233159

We’ve taken a note of your feedback and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hey there, BrianDC. Thanks for taking the time to share your review of the Nest Cam (indoor, wired). We're glad to hear that it is working well for you. However, we understand that you are not a fan of the night feature, as it can be difficult to see in low lighting. Night vision technology can vary between different security cameras and we understand the importance of clear visibility. We apologize for any inconvenience this may have caused. If you find that the night feature of the camera is not meeting your expectations or requirements, we suggest that you explore the settings options available on the Nest Cam to see if there are any adjustments that can improve the night vision feature. You can try adjusting settings such as brightness, contrast, or exposure to see if it makes a difference in the visibility during low-light conditions. It is also worth checking for any available firmware updates for the camera, as these updates can sometimes improve performance and address known issues. If you're still not satisfied after a few tweaks, we would suggest you reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi there JonDoe, thanks for taking the time to share your feedback with us. We're sorry to hear that you encountered some issues with your Nest Cam (Indoor, Wired). We'd like to learn more about the issue you are having. We may need to have a closer look and isolate the issue further, especially if the recent update didn't fix the issue and see how we can help you best. You're always welcome to reach out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi Nicholas, thanks for sharing your insights. We´re sorry to hear that you are experiencing too many notifications for Nest Cam (Indoor, Wired), and that the quality drops when zooming with the night vision feature.

We recommend combining the faces that were identified as different people. Here's how:
- Open the Google Home app.
- Tap Settings > And then Nest Aware And then Familiar face detection.
- Start edit mode (two different ways):
a. At the top right corner of the screen, tap Edit. Then, select the faces you want to merge.
b. To select the first face in edit mode, touch and hold a face on the screen. Then, tap the other face you want to merge. Both faces are selected when you do this.
- At the top right corner of the screen, tap Merge.

Night vision range depends on how much light there is, and which camera or doorbell you have. Test your camera’s recorded or live video when it’s dark out and adjust its position, or add lighting if needed.

If you have other questions or concerns you would like us to answer and help you out, our support team would be happy to answer them. You may reach out to any of our support specialists when you visit the Google Nest help page:  https://support.google.com/googlenest/gethelp

Hi GoProKids, we appreciate your feedback about Nest Cam (indoor, wired). We apologize if you’re unable to add it on the Nest App.

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi Mike, we´re glad you liked Nest Cam (Indoor,Wired). We´re sorry to hear about the laggy communication issue you are experiencing.

Laggy issues may be related to the any of the following reasons below:
- Possible congestion of your network. Removing some of your connected devices may free up some bandwidth space and enable you to test if the issue will happen again. Once you verify congestion, we recommend contacting your Internet service provider for a possible upgrade of your bandwidth connection.
- Interference caused by electrical appliances and thick walls in your home. Placing your Nest Cam much closer to your router, or in a location where it can get better signal reception may be helpful.

We value your feedback and we´ll make sure to pass along this information to the right team. If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp