Customer Ratings & Reviews

Hi Travis, we appreciate your feedback. We're sorry to hear that the Google Home app didn't meet your expectations.

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532

If you will give us another shot, we'd like to work on providing you a better experience with your support needs. Please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hey there, KashifZ. Thank you for sharing your review on Nest Cam (indoor, wired). We appreciate your feedback on the Nest Aware subscription and have taken note of it. We'd like to know more details on the issues you're having with reviewing your videos and help find a better resolution for you. Please reach out to our support team by visiting our Google help page here: https://support.google.com/googlenest/gethelp

Hi Hany, thanks for sharing your feedback with our support team. We´re sorry to hear about your disappointment with the Google Home app for Nest Cam (Indoor, WIred).

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Our support team would be happy to answer any questions you may have about Nest Cam (Indoor, Wired). You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there QFron, thanks for reaching out to our support team. We're sorry to hear you encountered this wall mount issue with Nest Cam (Indoor, Wired).

You may have the option to rotate the view of your Nest camera by using the Google Home app. It's quite easy by simply following the steps below:
- Open the Home app.
- On the home screen, tap your camera.
- Tap Settings.
- Select Video.
- Go to Rotate image 180 and tap the switch to turn it on or off.

If you need further guidance, our support team would be happy to assist you. Our support channels our always open for your support needs here: https://support.google.com/googlenest/gethelp

Hello there, Jdouglas. Thanks for sharing your review about the Nest Cam (indoor, wired). We hear your concern about its video quality in comparison to the previous Nest cameras, and we’ve taken note of your feedback. Meanwhile, if help with the features of performance of the camera is required, our dedicated team is always ready to lend a helping hand here: https://support.google.com/googlenest/gethelp

Hi Ffff, thanks for sharing some details of your feedback, and we're sorry to learn that the Nest Cam (indoor, wired) is below your preference and needs. We'd be happy to help improve your experience if you can tell us more about your concern. You can visit us whenever you have time through phone or chat using this link: https://support.google.com/googlenest/gethelp

Hello there, StephenW. Thank you for sharing your review on Nest Cam (indoor, wired). We're sorry to hear that you're experiencing some connectivity issues with the device. We'd recommend rebooting your camera as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a better resolution for you. You can contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hello there KibaC, thanks for choosing the Nest Cam (Indoor, Wired), and for sharing feedback to let us know of experience with using it. We’re sorry to hear that it sometimes doesn’t record the entire events, and that it turns purple for some reason.

You may find it helpful to adjust the length of time for which events are recorded. The maximum event length defines how long your camera or doorbell will record each individual event. Here’s how to adjust the maximum event length:
- Open the Home app.
- On the home screen, select your camera.
- Tap Settings > Video.
- Tap Maximum event length and choose a longer event length.

Also, if your camera or doorbell’s video looks bad, but it has a good Wi-Fi connection, this can happen if your camera gets too hot or too cold, and can be avoided by these:
- Make sure that your camera is not exposed to direct sunlight.
- Avoid placing your camera near objects that can cause overheating like light bulbs, lamps, large equipment/appliances, air vents, etc.
- Your doorbell/camera's video might also have a pink, blue or purple hue if there's a problem with the Night vision. You can check this link to learn more about the night vision video quality: https://support.google.com/googlenest/answer/9259738

We’re always here to help improve your experience. Please contact us anytime here if additional assistance is required: https://support.google.com/googlenest/gethelp

Hi RichardTheRoofer, thanks for reaching out. We're sorry to hear that 2 of your Nest Cam (Indoor, Wired) loses Wi-Fi connection.

We recommend checking for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.

If you´re willing, we'd like to take a look at the issue you are having and see how we can help you. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Vookie, thanks for sharing a comparison of Nest Cam (Indoor, Wired) and the older Nest camera models. We're sorry to hear about your disappointment with the move to the Google Home app for the newer generation of Nest cameras.

The Nest app has been a reliable app for our first generation of Nest cameras. However, we wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. This change helps make the integration with our Google Nest devices easier, smoother and simpler for all our users. Here are some other benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We'd like to help improve your experience. Please consider contacting our support team for further assistance with your Nest Cam (Indoor, Wired) here: https://support.google.com/googlenest/gethelp

Hey there, AlanP. Thank you for sharing your concern about the Nest Cam (indoor, wired). We're sorry to hear that your experience with the device has been less than ideal. We appreciate your feedback and have taken note. We'd like to know more about the difficulties you had with the device so we can help find a better resolution for you. Please reach out to our support team by visiting our Google help page here: https://support.google.com/googlenest/gethelp

Hi Happycamper, we appreciate you for sharing some details of your feedback about the Nest Cam (indoor, wired), and we’re sorry to hear of your issue with camera notifications.

You can customize the notification settings based on what you want to get alerts on. Use the Home app to control your camera for steps on how to enable notifications for your camera, or change which kinds of alerts you get. The notification options you get depend on the type of camera you have and whether you’re subscribed to Nest Aware. You can choose to receive notifications for everything your camera detects, or choose notifications for only certain types of activity.

If you need help with the notification features, or for any concerns about the Nest camera, you can always reach out to us at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi Alleycat,
Thanks for sharing your thoughts! Nest cameras do work with a Nest Aware subscription. Here's what you get with a Nest Aware subscription for your Nest cameras:
1. More accurate alerts about motion and sound: Get notified only when something important happens.
2. Fewer false alerts: Reduce alerts triggered by things like light changes, shadows, or branches waving in the wind.
3. Activity Zones: Customize which areas trigger notifications. Get alerts only when there's motion in specific areas, like your doorway or driveway.
4. Smoke and carbon monoxide alarm sound detection (for Nest Cam Indoor and Nest Cam IQ Indoor in the US only): Receive alerts if your Nest Cam detects the sound of your smoke or carbon monoxide alarm.
5. 24/7 video history (for Nest Wired cameras only): Review footage continuously captured by your Nest Wired camera.
If you have any further questions, feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi aceharding, we’re grateful to have your feedback about the Nest Cam (Wired). We’re sorry to learn about your issues with the audio settings, and with getting the right camera angle.

Audio settings let you turn the microphone off, or disable audio recording so sound won’t be saved in video history and won’t receive any sound alerts, but you will still hear sound on the live video stream.

Your camera has a wide-angle lens, so you have a lot of options for placing it in a good spot to catch activity. Your camera gets a better view of people when it’s placed at head level or a little higher. Adjust the angle so your camera’s looking slightly downward and it can easily view people’s faces, even if they’re wearing a hat. Use the app to check that you can clearly view people’s faces before you permanently mount it. The included stand is ideal for simply placing your camera indoors on a shelf, desk or counter. Just plug in the power cord and adjust the camera so it points where you want. You can also mount it with the screws to a wall or other surface.

Your feedback means a lot to us and we’ll share it with our respective team to work on improving our products and services. For any concerns, or anything we can help you with, please feel free to visit us anytime here: https://support.google.com/googlenest/gethelp