Customer Ratings & Reviews

I have many of these IQ cams, indoor and outdoor. I have had many problems with them. They will often go out. I mean the picture is just a bunch of horizontal lines. A very common issue if you search for this. I have had, now, two of the outdoor camera go bad. The first got replaced by nest, but I had to spend many hours outside my home uninstalling and reinstalling. Very expensive recording options. They now took away the API integration to my home automation software. They now force us to turn on an LED on our security camera when we are looking at a bad guy in our house. The familiar faces feature is disabled in Illinois. Again, complete garbage. I would either go with more top end cameras like panasonic or go cheap and use Wyze camera. I could replace many dozens of cameras with the enormous amount of money spent on this junk.

Since I migrated to google the app has been horrible, slow, clunky. Upgraded to this IQ hoping it would be better than the standard cam and it seems clearer during the day but the night is just as garbage as the standard cam, some jerkweed smashed my mailbox camera, pulled up the IQ to see what happened, showed a ghosty outline of someone hitting my camera and walking away, couldn’t see anything useable, so goodbye nest and google sucks, going to a CCTV system with no fee and a hard drive that google can’t touch. Overpriced and google completely ruined it, what else is new, I’m left with 600 bucks in cameras now......oh well I’ve learned, do yourself a favor and stay away from wireless cams, spend your money on a good system not this google imbedded garbage.

This camera failed after less than a year of usage. Google did replace it, however it is no longer stocked by them so there are no longer any replacement options for this device.

In this two pack, they are both garbage within a year. The first got replaced by nest, but I had to spend many hours outside my home uninstalling and reinstalling. Very expensive recording options. They now took away the API integration to my home automation software. They now force us to turn on an LED on our security camera when we are looking at a bad guy in our house. The familiar faces feature is disabled in Illinois. Again, complete garbage. I would either go with more top end cameras like panasonic or go cheap and use Wyze camera. I could replace many dozens of cameras with the enormous amount of money spent on this junk.

I think Nest dropped the ball on this one, and I'm a huge Nest fan. This camera has a 4K sensor, but no 4K. In addition, the zoom/tracking feature doesn't take advantage of the 4K sensor when zooming in/following a subject, it merely digitally zooms in on the 1080 image. I'm really not sure why there is a 4K sensor on this camera. It's big. It's heavy. It is high quality and solid build. I just don't get it - The tracking feature could be so much better... It's so CHOPPY! Trust me, you will not be able to make out a person's face when it's tracking them...It's that bad. Overall, I kept it, but don't recommend this and recommend the lesser expensive outdoor Nest cam instead - Video quality is exactly the same (I have that too and have compared).

Be sure to research if you're able to drill through your exterior walls in order to utilize an internal power outlet. Does not work with external power junction boxes.

I bought 6 of these for my house and had 2 die already. First one was replaced under warranty but I think the 2nd is outside the warranty period.

Great when they worked but both failed far sooner than they should have. For the money, they should have been significantly more reliable and durable

I bought the two pack and neither camera would power on. I tried multiple outlets, swapping the cords, Google tech support, plugging the in to the USB on a laptop...no power ever.

How can we review it..it's NOT INSTALLED YET...Grayson Leder from the Fargo office sold it....and met with the electrician to determine where the outlets should be. When they were here to install it, the cameras didn't fit the outlets. Now, he wants to use an extension cord to fix the problem. We don't want a patch job....the electrician should come back and re-do it. He thinks that's our EXPENSE...NOT SO. We haven't heard from him....He doesn't return calls as he promises. WE ARE VERY DISAPPOINTED WITH BEST BUY....Get it fixed and do it right.

After about 48 days, these cameras say they are offline and not connected to my WiFi; however, I can see that they are connected and streaming data. I contacted Google support and they confirmed that the cameras are connected, spent almost 2 hours with Google support - no change. Google support said they will escalate to their engineers and get back to me in 24 hours. Well it’s now 4 days later and no follow-up. Please save your money and look for other cameras with better support.

Was so happy with all my google/nest set up until today. 4 months after purchasing the set of 2 nest cam iq outdoor one stopped working. They are sending a replacement, getting ahold of them was a breeze! After reading other reviews I hope my fate isn’t like theirs where they are in 3rd 4th replacements..... hope all my devises last me more than 4 months as much as I’ve invested. So sad to think you are purchasing top of the line to realize otherwise

I purchased the Nest Hello doorbell and it failed 4 months after the warranty expired. At the same time, I purchased 3 Nest IQ Cameras, 2 out of 3 failed and had to be returned to Google. Fortunately, those were under warranty. 3 out of 4 cameras failing within 16 months. You may want to consider the extended warranty or buy a different brand

Received my cameras through the window and the associate damaged the door panel of my vehicle as he pushed the 8 1/2 lb. box with sharp corners through my front passenger window. Best Buy and it's insurance company are now denying my claim stating nothing occurred. Bunch of thieves. Be wary. No responsibility whatsoever. You have lost me as a customer!

I run a Plume WiFi system. Due to this, I was unable to install these generation of Neat cam. I have a Nest Hello, two outdoor Nest cams and one indoor. When adding these devices, the app continually tries to use a buddy device to add the camera to your account. Evidently it fails on a Plume WiFi system. After several hours and help from Nest, I had to return.

Being an expensive and known brand, I'd expect the product to work without any issues. Unfortunately one camera stopped working. Best buy would not take it back to swap it out nor offer to help with getting it back to the manufacturer. I am very disappointed with Best Buy.

Software glitch. When installing multiple cameras software makes it very difficult. Never was able to get more than one working and technical support is none existent.

The nest cams are not a good source of security. The camera kept going off-line. We couldn't get what we were looking for in this security cameras.

I end returning the camera for being frozen the image with not strong wifi signal, I would be ok with po ethernet.

Amazing outdoor camera with great quality video. No issues. Easy install and easy to manage in the app.