Customer Ratings & Reviews
- Model:
- GA03697-US
- SKU:
- 6517935
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Good upgrader
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller that the battery version and longer recording.
I would recommend this to a frienddoorbell for ecosystem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the doorbell works pretty well, but does not work well with their other products. i wanted this product to work well with their other security ones but it didnt work seamlessly.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Anthony. Thanks for sharing your concern with us on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that it's not working well with your other products. We understand how frustrating this experience may have been for you. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice improvement from the gen 1 doorbell. :)
I would recommend this to a friendGOogle nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's working good , just doesnt have the NEST Cool Features i hope they add announce visitor
I would recommend this to a friendBrand response from Nest Support
Posted .Hey Behrang, we're excited you upgraded to our new Nest doorbell (2nd gen). Our new device has the visitor announcement feature, to learn how to enable it, take a look on this link: https://support.google.com/googlenest/answer/7672451
If you want to learn more about the new features of your device, check out this link: https://www.googlenestcommunity.com/t5/Blog/The-difference-between-the-2nd-gen-and-the-1st-gen-wired-Nest-Doorbell/ba-p/269609
Stuck with this thing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst Google/Nest product they make. It’s laggy and has gone offline a dozen or so times in the 6 months I’ve had it. The pulldown notifications don’t actually show the camera and it takes 30-60 seconds for it to load if the doorbell rings at which point the person has left. I like the way it looks and that’s why it’s getting two stars instead of one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JBG117. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We apologize for the frustrating experience you've had. We understand how important it is for your doorbell camera to function reliably. The lag, offline periods, and slow loading times you're experiencing are less than ideal. A simple restart can sometimes resolve temporary glitches. Ensure you have a strong and stable internet connection and make sure it meets the doorbell's requirement. Regarding the video quality, you can try lowering the video resolution in the Google Home app. If you already tried the suggested steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with products and services. Only complaint is that finding someone to help can be a challenge.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Marvelous. We appreciate your feedback and we’re glad that you like the Nest Doorbell (wired, 2nd gen). We’re sorry to hear about your experience in finding someone to help when you need it.. We're always striving to improve accessibility and responsiveness to our customers. You can tell us more about the specific challenges you’ve encountered as we have several resources available to help you. You’re always welcome to contact us through our direct support channels found here: https://support.google.com/googlenest/gethelp
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This second generation is horrible it misses alerts and does not notify you on the app of activity you actually have to go on the website of Google home in order to see some of your activity I want a refund. I am very disappointed in the new app also which is the nest aware plus it is horrible
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Nikky2. Sorry to hear you have concerns regarding lack of alerts on your Nest Doorbell (wired, 2nd gen) — we understand this can be frustrating. You can change which notifications you get directly from the Google Home app — here’s how:
1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile, tap More, then Settings.
4. Select Notifications.
Here’s a guide with more information: https://support.google.com/googlenest/answer/9210305
We’re here if you need an extra hand: https://support.google.com/googlenest/gethelp?
Okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell button after the first few months is starting to lose its white color which is unusual for google products
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Blake. Thanks for sharing a review about the Nest Doorbell (wired, 2nd gen). We hear your concern, and we'd be happy to share this with the right team for future improvements. If you run into any challenges with using the Nest doorbell effectively, let us know here and we'll do our best to help: https://support.google.com/googlenest/gethelp
Customer support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with customer phone support. Held on the phone for nearly an hour. Then requested call back which never happened
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JohnZ. We appreciate your feedback on Nest Doorbell (wired, 2nd gen), and we’re sorry to hear about your experience with our support team. We’ll use your feedback to work on improving how we handle customer concerns with care and efficiency. Meanwhile, we’d like another opportunity to help and improve your overall experience. We encourage you to share your recent case number with us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Doesn't turn on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the worst purchases that I have spent my money on for a Google product. It randomly turns off and stays off however long it desires. Google support line is also useless. I chose nest over ring because everything I have at home are Google products, thermostat, speaker, phones etc. But this one is definitely waste of money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnP, we really appreciate your feedback on Nest Doorbell (2nd gen, wired), and it’s unfortunate to hear it randomly turns off.
While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn’t provide enough power or provides too much power. You should check that your current doorbell can be replaced by the Nest doorbell. And if you’re replacing the old Nest Doorbell (wired) with the 2nd gen doorbell, you’ll need to remove the chime connector that came with it, too. The first gen doorbell connector is not compatible with the 2nd gen doorbell.
We’re always here to help improve your experience, please get in touch with us anytime here: https://support.google.com/googlenest/gethelp
Jesus what a waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great until I had to change my wifi. Bought it in October 2022 and yesterday had to change my Wi-Fi access point and password because of a new router. Omg now my doorbell camera WILL NOT function no matter what. Can’t merely go into the app and change Wi-Fi info. No, that would be too simple and make too much sense. No. You have to remove the device completely from the Home app, then scan the teeny tiny barcode on the back and hope it reinstalls successfully. No such luck for me. I wasted 180.00 for an item that now simply makes noise, much like my old cheapie doorbell (with no camera) that it replaced. Says it doesn’t have enough power. Wiring not changed!! Worked previously!! Waste of cash. Google won’t verify my warranty online because the device is not installed under my email. DUH. I can’t reinstall it!! Will not buy another one of these, no matter the brand. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi WendyL, thank you for sharing your review here. We're sorry to hear that you're experiencing some difficulties with connecting your Nest Doorbell (wired, 2nd gen) to your Wi-Fi. We recommend performing a factory reset so you can set up the doorbell with the new credentials (SSID, password, etc.) of your Wi-Fi network. Please check the link here for detailed instructions: https://support.google.com/googlenest/answer/9252162
If you've done this step before or if the issue still persists, please reach out to our support team and allow us to redeem ourselves and find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
The bell you need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the google doorbell its way better than the skybell I had. The notifications are not annoying and it works with My other smart home devices easily. Easy to install , Id recommend checking your transmitter to make sure it doesn't need to be upgraded before installing the ringer blew but it was an easy fix. The only negative is that once you update even just your wifi password I had to factory reset my bell and start all over. Losing my history but I was able to save the videos I wanted to keep to my phone.No way to just update the password to connect
I would recommend this to a friendBrand response from Nest Support
Posted .Hi LadyT, thanks for the feedback, we’re glad that you love the Nest Doorbell (battery). We understand that having the ability to update the Wi-Fi information for your doorbell using the Home app can be convenient. Your feedback counts, and we’d be happy to pass this information along to the right team for future improvements. In the meantime, if you come across any concerns around the performance or features of the Nets doorbell, please let us know anytime and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Stressful purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this junk. Camera keeps offline and need to reset it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Maxsth. We're sorry to hear that your Nest Doorbell (wired, 2nd gen) goes offline. We understand how frustrating this experience may have been for you. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Pass on this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to installation, nothing like the old model. Very hard to install. Doorbell chimes has different wires, etc. If I had known that I would have looked at other brands as well since it's like starting over again. Also, the new model is much bigger and an eyesore that some HOA's may be opposed to. The app doesn't work well either. They migrated over to a new app platform and now I have two doorbells on different apps.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi LisaLong. We're sorry to hear about the hard time during the installation process of your Nest Doorbell (wired, 2nd gen). We understand how challenging this can be. If you're still struggling with the device or if you have any questions, we recommend getting in touch with our support team. Tap here: https://support.google.com/googlenest/gethelp?hl=en
- Cons mentioned:Compatibility
Nest doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not your store rep nor the installer knew nor had the presence of mind to suggest that compatibility with my existing chime should be checked. I now must have an electrician make a change so I can hear the doorbells when rung. L
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, SjSchoff. Thank you for sharing your review on Nest Doorbell and we're sorry to hear that your experience was less than ideal. We recommend checking this Google Help article about compatibility here: https://support.google.com/googlenest/answer/9247132
If you have additional concerns about the device or need further assistance, please don't hesitate to contact us on our Google Help site.
Does not work in Nest App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Nest Camera but it DOES NOT work in the Nest App along with my other Nest cams. @ Google what in the world are you thinking!?!?!?! I don’t want to use google home app just for this one camera and then nest for the others. Completely useless.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, EricO. Thanks for sharing your input about the Nest Doorbell (wired 2nd gen). We understand that having to use two different apps to manage and control your Nest devices can be an inconvenience for you. However, our priority is to create an integrated experience with other Google devices and to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices. Our team is working on bringing full functionality to the Google Home app so all of your Google Nest devices can be set up and controlled in one place. Other benefits include:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you need help with using the doorbell and its features effectively in the Home app, contact us at the following link and we’ll gladly help: https://support.google.com/googlenest/gethelp
Notifications dont work correctly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 cameras still being used by the Nest app, the new gen 2 doorbell requires Google Home app. I upgraded/nstalled last weekend and the video preview on the notifications does not work properly. So every notification you receive will just be showing the outside of your house not of the person,animal, etc that triggered the notification. So literally for every notification if you want to see what happened you need to open the app. And yes, my notifications work, in my notifications you can see leaves moving on plants etc. Its like the notifications dont know which part of the recorded "action" it should sent to the notification. Will give google a few weeks to fix this or I will have to return it and re-purchase the gen 1 wired that works with the Nest app. Do not buy this until you have seen reviews where people have indicated notifications are working.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Sj24, thanks for choosing our Google Nest products. We're sorry to hear about your disappointment with the images for the notification feature of your Nest Doorbell (Wired, 2nd Gen). We value your feedback and we'll make sure to pass this along to our product team since we're always searching for ways to improve our products and services.
Motion detection on Nest Doorbell (Wired, 2nd Gen) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. To further improve your alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.
We're still hopeful that you will reconsider and keep using your Nest Doorbell (Wired, 2nd Gen). For any other questions you may have, you're always welcome to contact our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Movies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality exceptional. Feels like at the movie theaters . Don’t need a sound bar . Hung on the wall mic better than a tv table,
I would recommend this to a friend - Cons mentioned:Connectivity
Offline
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Keeps going offline. Even after resetting and getting it closer to router.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JessicaN. Thanks for writing us feedback about the Nest Doorbell (wired, 2nd gen), and we’re sorry to hear your experience with its connectivity. We appreciate all the time and effort you’ve spent on this, but since the issue persists after everything you’ve tried, we encourage you to contact us here for further investigation and assistance: https://support.google.com/googlenest/gethelp
There's better cameras out there.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is not great. Installation was easy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AlanT. Thanks for sharing your sentiments on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the video quality was less than ideal. We suggest checking if the device is consistently getting a good Wi-Fi connection. If it does and the video quality is still the same, we recommend checking this Google Help article that may help improve the performance of the camera of your doorbell: https://support.google.com/googlenest/answer/9308376
If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp