Customer Ratings & Reviews

Hello there, Seahawk. We're sorry to hear about your frustrating experience with Nest Doorbell (wired, 2nd gen). We appreciate that you've shared your feedback with us and recommend reaching out to our team of specialists so we can help identify the cause of the issues you're having and find better ways in providing a resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hey there, thanks for posting your review here. We're sorry to learn that you're experiencing some notification issues with your Nest Doorbell. This is not the initial impression we want you to have with the device. There are a few things that may trigger errors with notifications such as sudden changes in the light level or shadow moving across the frame. For example, if a cloud moves in front of the sun. If you're willing to give it another go, let us help you with finding the cause of the issue and provide you with troubleshooting steps that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, Misty. Thanks for sharing your experience with the Nest Doorbell (wired, 2nd gen), and with our customer service. We’re sorry to hear your expectations with the doorbell are not met. We understand you’ve already contacted us, but if additional help is still needed, please share with us your recent case reference so we can continue our investigation: https://support.google.com/googlenest/gethelp

Hello there, RRAsheville. Thanks for sharing a review. It’s unfortunate to hear that your experience with the Nest Doorbell (wired, 2nd gen) has not been ideal. We can imagine how much time and effort you’ve spent, and we’re sorry for the inconvenience this issue has caused you. We’ll use your feedback to work on improving how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to help you with your concerns. Please share with us your recent case number so we can continue our investigation here: https://support.google.com/googlenest/gethelp

Hi Timm, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We appreciate that you find the camera and night vision great, but are sorry to learn of your poor experience with the audio.

You can adjust your Nest camera and doorbell audio settings to turn the microphone off or on, change the microphone sensitivity, and set up audio notifications. When the microphone is off, audio is not streamed or recorded. It's off by default during setup. Here’s what to expect when you turn audio recording off for your camera:
- Audio isn't saved with your camera’s recorded video, which means that any footage saved in your video history while audio recording was turned off don't have sound.
- You can still get audio in your camera’s live video stream.
- The app doesn't send you any sound alerts.
- Follow the app instructions for your camera or doorbell below to turn audio recording on or off.

You can also visit the links below that might help:
Change Nest camera and doorbell audio settings; https://support.google.com/googlenest/answer/9218407
Troubleshoot camera audio: https://support.google.com/googlenest/answer/9257101

We also have help always available for your support needs. Visit us anytime at the following link if additional assistance is required: https://support.google.com/googlenest/gethelp

Hi Rensew, thanks for sharing your feedback to let us know of your concern with the Nest Doorbell (wired, 2nd gen), and we hear your concerns about lacking Smart Device Management API access. We understand that having the ability to view and control your doorbell directly from your security provider’s app can be ideal for your needs. We’d be happy to share your feedback with the right team for consideration when working on improvements with our products and services. Meanwhile, you can also check this link for current news, updates, and announcements: blog.google/products/google-nest

For services and assistance, feel free to contact us at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hey there, We’re sorry to hear your experience with the Nest doorbell wired 2nd gen wasn’t the best. Your feedback is valuable and we’d like to hear more — share your thoughts with this survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi Redman, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We can imagine how having to use two different apps can be an inconvenience for you. We’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app or web or web app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp

Hello ILMGuy99, thank you for sending in your review. We can see that you're having some challenges with the video quality of your Nest Doorbell (wired). Please be advised that your device should provide you with HD, 960 x 1280 pixels, up to 30 FPS if you have a working broadband internet connection with at least 2 Mbps upload speed per camera. If you've met these requirements and are still getting video quality issues, then we recommend reaching out to our support team and allowing us to help you with finding a better resolution. You can contact us on our help page here: https://support.google.com/chromecast/gethelp

Hey Susank for you review!
We recognize the challenges you may be facing with your Nest Doorbell Wired 2nd Gen
To assist you effectively, please contact us using the following link: https://support.google.com/googlenest/gethelp

Hi there, Attique. Thanks for bringing this issue to our attention. It's unfortunate to hear that you're seeing black spots on the video feed from your Nest Doorbell (Wired, 2nd Gen).

Over time, your video doorbell may collect dust, pollen, water spots, and other types of debris from its outdoor environment. Although Nest doorbells are designed to withstand the elements, there are cases where these factors may cause some spots and stains to build up on the lens of Nest doorbell. You can easily remove these stains by moistening a soft cloth with a little water and gently wipe the lens clean and wipe down the body. You could also use a drop of cleaning solution that’s made for cameras, eyeglasses, and other optics. You can then dry it up by gently wiping your camera’s lens and body with a soft, lint-free cloth. You can use compressed air to blow dust and particles off.

If cleaning doesn't help remove the black spots, we recommend contacting our support team for further assistance with issue here: https://support.google.com/googlenest/gethelp

Hey there, CaioB. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the video quality and audio was less than ideal. We suggest checking if the device is consistently getting a good Wi-Fi connection. If it does and the video quality and audio are still the same, we recommend checking this Google Help article that may help improve the performance of the camera of your doorbell: https://support.google.com/googlenest/topic/13433613

If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hey there, MilusS. We're sorry to learn that you're experiencing some difficulties with installing your Nest Doorbell (wired, 2nd gen). It's important to us that we provide you with the best help possible and identify the cause of the installation issues you’re having with your device and find a solution. We recommend that you reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp