Customer Ratings & Reviews

I just purchased this doorbell the other day as an upgrade from my Nest Hello. It was really easy to set up, The picture quality is great. I love the fact that it can see packages coming from so far away. I also love the fact that it knows when my nephew is home, and I can see the notifications on my phone. Overall it's a really good camera.

I like it but the OG nest was better also the OG app a lot easier to open and view your cam's

I like that google changed the lock on this one. Broke 2,just trying to unlock 1st generation. Very poor design. I know better then to buy a battery model,cause it wont work in the cold.

Went from Vivent security camera to this and this thing is so much better. Great picture and lots of cool Settings. Love how it rings through all our speakers we have in every room.

Works as stated. No problems so far. The only piece of feedback is the notifications. There’s a lot but that can be turned off. Great customer service!

Easy to install and it works great. Picture is clear day and night

This doorbell is perfect. I recommend it to everyone.

Working great so far, No more surprise opening of doors to be met by a solicitor, like I've been suffering 3x a week.

Absolutely love this!! I buy them for my clients all the time!!

Good product has gotten even better with 2nd generation.

I’ve been a fan of Nest pretty much since they came out with their Nest Thermostat. I have their Nest Protect, original Nest Drops (cams) and of course had to have the Nest Hello when it came out in 2018….. that’s about the time they were acquired by Google and it’s gone downhill from there….. leading up to my disappointment in the 2nd Generation Wired Doorbell. I have NEVER bought NEW/Current technology where after 5 years.. the tech went BACKWARDS! All compared to the Original Nest Hello: Video Quality is worse (grainy video at best, gets worse when you zoom), functions are harder to change, video lags in the app when scolling, went from a wide view (could see my whole patio and driveway to now only my front stoop, but hey! I can see the ceiling???) and the Night Vision Sensor is weak. With minimal patio lighting, I had full color video’s 24/7…. The new cam? As soon as the sun sets, it goes to b/w video. So why did I change? Sadly, they made the Nest Hello with a battery that over 4 years degrades and it can’t be replaced… even though it’s a wired doorbell, it cuts power and runs off a battery whenever the doorbell button is pushed. When it can no longer hold a charge, it goes dead for a minute and reboots. For as big and powerful as Google is supposed to be…. They blew it with this product. Save your money and look at other options as anything will be better than this!

If you are upgrading from a later generation beware because nobody is mentioning this...Google is transitioning their new products to Google Home which in terms means that all the older products Thermostats, Cameras, Locks, etc. will stay in the Nest App while the new products only go through Google Home and will not show in the Nest App. Which means you can only view live video and talk amongst visitors on through the Google App. Its a bummer and immediately returning product.

Doorbell does good at detecting packages, people, pets, but the inside chime stopped working went through the trouble shooting steps still not working looked on the forums other people having same issues no answers a google chat bot on there is completely useless, there is no phone number to call, I will be replacing this doorbell with a eufy.

Unfortunately I purchased this as a gift and there were problems with the setup/compatibility of recipients hookups. My poor review is for Best Buy’s 15 day return policy more so than the product itself. Even Amazon allows returns through the end of January for anything purchased before Christmas. I hate to order from Amazon versus a store but at least with them I could have gotten a refund.

No issues with the doorbell but geek-squad was not able to install it after 2 visits. Finally had to return it.

Owned for a little over a year. Along with my nest outdoor cameras and my indoor cameras, this doorbell is garbage. It's constantly offline, I've had to do dozens and dozens of factory resets, and even with those, the resets only work 1 out of 10 times. AVOID AT ALL COSTS, go with any other brand besides Google. Absolute garbage.

Overall it is a Major downgrade from first version. If you never had first version you will probably like it but beware if you are going from 1st to 2nd. Resolution and Aspect Ratio is the most noticeable downgrade. To bad major retailers dont sell 1st version anymore.

The Google Nest Doorbell is completely and utterly unreliable. The camera freezes when it begins recording audio and video. As a result, only the first second or two is recoded which is not nearly enough to see if there is a welcomed guest or it is an intruder. Moreover, if the doorbell is used, the video either freezes or goes to a black screen. To make matters worse, the audio produces an obstructive echo that makes communication useless with the individual at the door. All in all, this device is unmistakenly worthless!

No support for nest app. So now I need 2 apps to see my cameras . Only Google could make a nest camera that doesn't work in their nest app. Their old cameras don't fully work in the Google home app and their new cameras don't work in the nest app

Camera crashes a lot I have 1 gig internet/Wi-Fi and always makes me close app for the fastest upload time. If someone is in your yard you will miss them because it lags so hard. I recommend the ring much better product.