Customer Ratings & Reviews
- Model:
- GA03697-US
- SKU:
- 6517935
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
MAJOR FLAW for security
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video clips of events are automatically generated or if someone presses the doorbell. But if something occurs where the Google does not think is an "event", a clip is not created. A car was stolen off the street right in front of the camera but since it did not "flag" it as an "event", I am not able to download the clip to submit to the police. This is an available feature on the old Nest app, but if you're forced to use the Google Home app with this product, you will find out too late like many other people complaining in the Google Community forums that this has been an issue for a while.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, EugeneK. We appreciate your feedback on Nest Doorbell (wired, 2nd gen). It’s unfortunate to hear about the experience you had during an incident.
We suggest checking your camera settings as event detection depends on settings that you select. You can choose which events your doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.
Furthermore, you may need to check for any range issue or wireless interference that can affect the overall performance of your camera. Sometimes the device may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282
For more help, our dedicated team is always ready for your support needs here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Until it completely stops working after 6 months. Continuously disconnects after rebooting almost every other day and even doing a factory reset. Worthless.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, Ryan! Thanks for writing a review. We're sorry to hear your Nest Doorbell stopped working and having connection issues. This is not the type of experience we want you to have, and we're here to help. We appreciate your effort in trying to troubleshoot your Nest Doorbell. We suggest contacting our support team so we can assist you in checking your device. We might need to perform some troubleshooting steps that may help resolve your concern. Reach out to us here anytime, and we'll be more than happy to assist you: https://support.google.com/googlenest/gethelp
Landfill. Avoid it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Landfill after a few years. Warranty is worthless. Google is helpless. Mine no longer rings the chime inside the house on the first or second button push. No one is going to push it multiple times. Spent an hour with customer support trouble shooting, and a few hours of my own time. Googles solution. "Buy a new one." These work great when they work but the just be prepared to replace it every few years. Google does not stand behind their hardware.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, abonnema. Thanks for sharing your feedback about your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Notification previews are useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Similar to other reviews on here, the notifications do not show the actual subject that triggered the notification in the first place. Translation: “person seen” notifications with previews that show my empty porch when I press and hold the notification (rather than the person standing on my porch). Spent 2 hours on the phone with Google support and now they’re sending me a new one. Seems like there are some bugs to iron out. Now I’m questioning my upgrade from the Nest Hello (gen 1) wired doorbell.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Chris, thanks for taking the time to share your feedback. We're sorry to hear that you are having some delays with notifications with your Nest Doorbell (Wired).
Nest Doorbell (Wired) determines when something moves based on how much an image changes over a short period of time. So, your camera may not send an alert if the following is true:
- The activity is out of your camera’s field of view.
- An object is blocking the camera’s view.
- The camera is very far away from the activity.
- The lighting in the scene is dim or washed out.
We recommend moving your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. If your camera detects a lot of activity in a specific area (for example, a busy sidewalk), you can create a zone and set notifications for activity outside the zone only. If you set notifications for activity outside the zone, it can help when you get too many camera alerts but don’t want to turn notifications off completely. Here's a detailed guide you can follow in setting up activity zones: https://support.google.com/googlenest/answer/9207697
If you havent' tried yet, you may also contact our support team, and we'll gladly walk you through some of the awesome features for your Nest Doorbell Wired. You may visit us here: https://support.google.com/googlenest/gethelp
Failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First gen failed after 2.5 years. Camera shuts off when door bell rings because battery in wired model failed that keeps camera on when door chime is engaged. Poorly engineered. I doubt 2nd gen is any better. If chime turned off camera will stay on but door bell only heard outside not inside so no functional door bell and app push and email notifications also fail when chime turned off.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RolandM. Thanks for sharing your experience on the Nest Doorbell (wired, 2nd Gen). We're sorry for the challenges you've encountered with the first-generation model. It's certainly understandable that you feel frustrated, especially with the short lifespan and unexpected camera-battery dependency. We want to make sure that we're able to provide a better resolution on your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Ring-a-ding dumbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need an MIT grad to install this thing. Not easy to get installed
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we're sorry to hear about your experience installing your Nest Doorbell (wired, 2nd gen) — We suggest checking out this guide to find step-by-step and a video to make the installation easier: https://support.google.com/googlenest/answer/12570869?hl=en
Worthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support 24/7 video recording, even with a subscription.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey Zack, We apologize that your recording feature isn't working as expected, despite having a subscription. Please reach out to us at this link so we can work together to find a solution: https://support.google.com/googlenest/gethelp?hl=en
Google doorbell camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not record all the time. Notice when outdoor light missing. I have notice it will say someone at front door one there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RubenU. Thanks for the feedback. We’re sorry to hear that your experience with the Nest Doorbell (wired, 2nd gen) is below ideal.
Checking the doorbell settings can help. You can choose which events to trigger recordings (people, motion, packages, etc.) and use activity zones to focus on specific areas. Also, there are different factors that can affect the Night Vision. Try to angle your doorbell away from bright lights, or to install it in a shady spot. You should also make sure that any nearby surfaces or objects (like a wall) are out of view, since the doorbell’s infrared light can reflect off a surface. You can also try the simple steps outlined at the following link: https://support.google.com/googlenest/answer/9259738
Our dedicated support team is also available to assist you directly with more in-depth troubleshooting. Feel free to reach out here: https://support.google.com/googlenest/gethelp
Be aware.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. $24 monthly payment for get the features.
No, I would not recommend this to a friendSubscription sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to get a 10/month subscription to have access video that occurred past 5 hours. which you won't use often.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, MarioA. Thanks for the feedback you shared about the Nest Doorbell (wired, 2nd gen). Nest has long been focused on delivering quality products and giving value for the price to our customers, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. While there's no fee to stream full resolution live video and receive basic notifications, you’ll need a Nest Aware subscription to receive advanced features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
Besides our online support articles, we also have our dedicated team always ready to help you here: https://support.google.com/googlenest/gethelp