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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 937 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 939 reviews
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Best smart doorbell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the amazon ring doorbell before this and this one is 100 times better. It has a great view and great video quality compared to the ring doorbell. I like that it connected easily to my google home account and synced up well with my other smart google products. Definitely worth it in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Installation, Video quality

    Rated 5 out of 5 stars

    Slick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is very slick, the quality of the sound and video are great as well. Easy to install as well.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Doorbell camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and movement detection would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Does its job

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to change over from first generation and it seems to be working. We do lose connectivity each time the power blinks.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Elegant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. It can be as sensitive as you want it to be with its motion. Never fails on me, definitely recommend. Also, it's the best looking doorbell camera out there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality
    Best Buy Employee

    Rated 5 out of 5 stars

    10/10 chime, maybe too nice

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality doorbell, pic quality is great. The setup is extremely simple with the google home application and it wired up to my new transformer and works with all the old doorchimes as well as the new one included in the box. It works best if you have google smart home devices all around your home, since it pings you on your google home/nest/dots/any smart audio home device. Only complaint might be that it looks a bit too high end from the street. I am worried someone might mask up and steal it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Up and running in no time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really easy to install, even though my siding is weird. Had it up and running in no time. Really great picture and video as well

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Works perfectly, love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and installation/setup was understandable and easy to follow. Love seeing who is at the door and seeing the history.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Very Nice Wired Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this doorbell is excellent and it was easy to install. I like the ability to create zones that it will identify packages, and/or people. It works well with our existing chime. It responds quickly when people push the doorbell. My only wish is that it had a little wider range of view

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    One of the best Doorbells out there!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good video doorbell. I had the previous generation wired doorbell and upgraded to this one. I much prefer the aspect ratio of the video feed on this one. The viewing area is taller and lower to the ground and not as wide. This is better for me since I can view the ground and see any delivered packages now (I previously couldnt see them). It also allows you to view people’s faces better. Installation was about as easy as in can get for this device, however I still dont like that you have to use a chime adapter. The battery version of this doorbell works with your existing cime with no adapter. Not sure why this version couldn’t do the same. The main reason I didnt give it 5 stars is because Google pushed out a firmware update that made the video blurry, especially at night. They still havent fixed it and the video looks kind of rough. I hope Google fixes soon (they say there is a fix coming so we will see). Otherwise, this is the best doorbell I’ve had.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great door bell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. If you buy the subscription you will grt 90 days of interrupted video surveillance

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good camera doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, has good video quality, good audio. Integrates perfectly well into the Google home app, easy to set up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Nice but the Google Home experience is whatever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wired doorbell is pretty great. Good video quality and is an upgrade from the older model. My issue is mainly with Google and their Google Home app and software experience overall. It hasn't improved in years and is extremely buggy. Someone rings the doorbell and it just spins or stays dark forever. By the time it works, the person is gone or inside the house. The Google Home experience has been so bad since they switched from the Nest App that I pivoted away from their products for my new house.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Thanks for reaching out about your Nest Doorbell Wired 2nd Gen, HNIC215. While we’re glad you’re happy with the upgraded quality, we understand there may be a learning curve with the transition from the Nest app to the Google Home app, but we are here to help make that transition as smooth as possible. With the Google Home app you’re able to connect with a wide variety of speakers, cameras, thermostats, lights, and a range of other products, all from one place.

      Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en

      If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the wired Nest doorbell. Setup was easy. It worked with my existing chime. No extra hardware required. It came with the screws and other installation kit. Video clarity is good. Notification are great. I wish it came with the black plate to cover any holes and wires behind. But there are plenty back plate options available online.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Door Bell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it so much better then the battery google door bell that was good but a pain to charge the battery and also the gen two wired door bell it has a much better camera which now I can view my door bell and my other nest cameras on my Mac Book with the Google Home for the web which to me is a big change needed and not have to just use the Google Home app. or the nest on my Mac Book which I could not see the door bell.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Worth the upgrade - better everything than Gen 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Gen 1. It was old and not working well so I upgraded. It’s a larger video in the app, better quality video, doesn’t cut out much if at all, looks are better than Gen 1 and also just used same wires. Very simple and well worth it upgrade if you’re thinking about it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great camera doorbell!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a nice door bell/ camera combo. It is aesthetically sleek and modern looking. The picture on the camera is a great quality. The app is easy to use, I have notifications on so I can see when anyone is In front or on the front sides of my home. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than monthly pay security service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched in the internet and for home security because most of my neighbors has some sort of video cam door devices. And decided to go with gug nest. Of installation was reliable and quick. Of course you need a drill bit. But now days most of your friends has some kinds of drills to be borrowed. So after 20 minutes of installation. It only took another 15 minutes to link your nest doorbell to home wifi then link to your cellphone. And you can hear and gets notifications when someone is near the camera. Oh yeah you can speak and talk by using you cellphone Google link to nest. Now me and my wife are able to see what's happening @ home when both of us is @ work or not home.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Replaced my Gen 1 Nest doorbell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my first generation Nest doorbell. I like the looks of the new one. Price is reasonable but a bit higher than some of the competitors. All the same features from my first one. Setup is pretty straight forward. Took me longer to mount it than set it up. Good camera and I'm overall happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice replacement once you get it installed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my first gen model. Even though these things are wired, there is still a rechargeable battery in it that will die in a few years. The first generation was a much easier install. With this one, I thought I was losing my mind. If you need extra room for the wires, install the angle bracket.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, TheCJM. Thank you for sharing your review. We're sorry to learn that your experience with Nest Doorbell (wired, 2nd gen) has been less than ideal when compared to the 1st generation device. If you still need assistance with installation and if you're willing to give it another go, please reach out to our support team and help improve your overall experience with the Nest Doorbell. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

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