Customer Ratings & Reviews

Thanks for reaching out about your Nest Doorbell wired 2nd gen, DianaE. We hear your frustration regarding the issues with the chime. There’s a few things check to make sure everything is working properly — here’s what to review:

1. Check chime settings: If you have a mechanical chime (moving parts that make the sound), the chime duration option should be turned off. This setting is for electronic or digital chimes only.
2. Check doorbell wires: It's possible that a wire came loose when you put your doorbell on the backplate, or that the wires aren't tight enough. Make sure that the wires are securely connected.
3. Check chime connector: Check the chime box to ensure the Chime Connector and wires aren't touching any moving parts, which could muffle the sound.

Here’s a link with more suggestions: https://support.google.com/googlenest/answer/9317473

We’re here and ready to help anytime: https://support.google.com/googlenest/gethelp

Hi there, Syfof. We appreciate your feedback on the Nest Doorbell (wired, 2nd gen), and we’re sorry to hear about your experience with its connectivity.

Checking for objects such as mirrors and refrigerators between the cameras and your router can help, as these items could block the connection. If you have a good Wi-Fi connection but the doorbell is offline, this can happen if the device gets too hot or too cold, and can be avoided by these:
- Your doorbell should not be exposed to direct sunlight
- Avoid placing your doorbell near objects that can cause overheating.
- The device needs good air circulation, and don’t install it in any kind of small box or enclosure as this can cause overheating.

For more help, you can contact our dedicated team directly through our support channels here: https://support.google.com/googlenest/gethelp

Thanks for reaching out about your Nest Doorbell (wired, 2nd gen), JohnE. Sorry to hear you're having problems with picture quality on your doorbell — we understand this may be frustrating. Here are steps to make sure you’re getting the maximum quality:

1. Open the Home app.
2. Tap and hold your device's tile.
3. At the top right, tap Settings.
4. Choose Video.
5. Under “Video quality,” choose Max or High. High settings use less bandwidth. Max settings use more bandwidth.

Here’s a link with more info: https://support.google.com/googlenest/answer/9218596

If you need an extra hand, reach out to us here: https://support.google.com/googlenest/gethelp?

Hi JRichard, thanks for your feedback on your Nest Doorbell Wired (2nd Gen) video quality. To help you get the clearest picture possible, here are some tips: https://support.google.com/googlenest/answer/9218596?hl=en
Don’t hesitate to reach out if you have any questions here: https://support.google.com/googlenest/gethelp

Hi there, JameianL. We appreciate you for upgrading to the new Nest Doorbell (Wired, 2nd Gen). We're sorry to hear that the video quality and night vision features didn't meet your expectations.

The video quality for the Night Vision feature on your Nest doorbell may be affected by internet speed. We recommend removing some of your connected devices to free up some bandwidth for your network. Once you verify there is congestion, then you may need to contact your Internet service provider for resolution,

Additionally, here are some helpful steps you can try out to improve the Night Vision feature:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light.
- Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.

If none of the steps we provided prove to be helpful, you can always contact our support team for further assistance here: https://support.google.com/googlenest/gethelp