Customer Ratings & Reviews

Hi Rensew, thanks for sharing your feedback to let us know of your concern with the Nest Doorbell (wired, 2nd gen), and we hear your concerns about lacking Smart Device Management API access. We understand that having the ability to view and control your doorbell directly from your security provider’s app can be ideal for your needs. We’d be happy to share your feedback with the right team for consideration when working on improvements with our products and services. Meanwhile, you can also check this link for current news, updates, and announcements: blog.google/products/google-nest

For services and assistance, feel free to contact us at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi Redman, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We can imagine how having to use two different apps can be an inconvenience for you. We’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app or web or web app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp

Hey there, We’re sorry to hear your experience with the Nest doorbell wired 2nd gen wasn’t the best. Your feedback is valuable and we’d like to hear more — share your thoughts with this survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hey Susank for you review!
We recognize the challenges you may be facing with your Nest Doorbell Wired 2nd Gen
To assist you effectively, please contact us using the following link: https://support.google.com/googlenest/gethelp

Hey there, CaioB. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the video quality and audio was less than ideal. We suggest checking if the device is consistently getting a good Wi-Fi connection. If it does and the video quality and audio are still the same, we recommend checking this Google Help article that may help improve the performance of the camera of your doorbell: https://support.google.com/googlenest/topic/13433613

If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hey there, MilusS. We're sorry to learn that you're experiencing some difficulties with installing your Nest Doorbell (wired, 2nd gen). It's important to us that we provide you with the best help possible and identify the cause of the installation issues you’re having with your device and find a solution. We recommend that you reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there, davidg. We appreciate your feedback, and we’re sorry to hear that using the Google Home app for the Nest Doorbell (wired, 2nd gen) is less than ideal for you. We’re aware that longtime Nest users like you enjoy viewing the camera videos using the Nest app and web app. However, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices along with Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We’re always here to help. If you need guidance with using the doorbell effectively in the Home app, simply let us know by visiting us here: https://support.google.com/googlenest/gethelp

Hello, TyleneF. We appreciate you for trying the Nest Doorbell (wired, 2nd gen), and thanks for sharing your feedback with us about your experience. We can imagine how hard you tried, and we’re sorry to hear it didn’t go well for you.

The new Nest Doorbell (wired, 2nd gen) needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA (in North America) or 12 - 24 V AC and at least 8 VA (in Europe). While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system, including doorbell wires, either doesn’t give enough power or gives too much power. In some homes, you may need to upgrade your transformer to meet the doorbell's higher power requirements. On the other hand, some doorbell systems are incompatible like a traditional doorbell system that uses very little power, so it’s important to make sure that the wires and transformer (power supply) meets the required amount of power so the doorbell can record videos.

We’re always here to help improve your experience. Please visit us at the following link for troubleshooting guidance and assistance: https://support.google.com/googlenest/gethelp

Hi there, BILLPKS. We're sorry to learn that you're experiencing some connectivity issues with your Nest Doorbell (Wired, 2nd Gen). It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there, EllenB. We're sorry to hear that you're experiencing some difficulties with your Nest Doorbell (wired, 2nd gen). If you’re ever considering Google products in the future, we recommend reaching out to our dedicated team of specialists on our Google Help page for any technical support here: https://support.google.com/googlenest/gethelp

Hi there, Rierman63. We're sorry to hear the Nest Doorbell (wired, 2nd gen) didn't work out for you. We appreciate you letting us know and choosing Ring instead. We regret your decision to return it. But if you have some questions, should you want to try the Google Nest devices in the future, you’re always welcome to contact us and we’d be happy to provide you with services and support here: https://support.google.com/googlenest/gethelp

Hello there, Roberto1. We appreciate your input about the Nest Doorbell (wired, 2nd gen). The Nest doorbells are designed to replace your existing doorbell. Everything you’ll need to install the doorbell is included in the box. However, you’ll need the following tools for new installation:
- Phillips screwdriver
- Power drill, 1/4’’ (6.35mm) drill bit (optional, to drill into hard materials like brick and stucco) or 3/32’’ (2.38mm) drill bit (to drill pilot holes into wood or siding for attachment screws)
- Bubble level (to check doorbell alignment)

If you find yourself wanting to try the Nest doorbell, refer to this link for the installation guide: https://support.google.com/googlenest/answer/12570869

Hi there, AudraM. Thanks for sharing your feedback. We're sorry to hear that you had to return your Nest Cam (Wired, 2nd Gen). We do appreciate that you bought another one.

Your Nest Cam (Wired, 2nd Gen) offers a lot of awesome features that help secure your home and give you an enjoyable experience using these features too using the Google Home app. With an active Nest Aware subscription, you get the most out of the built-in intelligent alerts to help you know and see what's relevant. It gives you smart algorithms that help tell the difference between people, vehicles, and animals. You can also create routines and adjust brightness, sensitivity, and set how long the light stays on. And, with the Google Assistant, you can turn your Nest camera on with a simple voice command. You can even talk through the camera using the Talk and Listen feature. We invite you to learn more about these features, with detailed guides, using this link: https://support.google.com/googlenest/topic/9299925

We'd also be happy to walk you through these features and even entertain some questions you may be having by visiting us here: https://support.google.com/googlenest/gethelp