Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 6517931
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the Nest Doorbell Wired (2nd Generation) for its easy installation, excellent video quality, and reliable motion detection. They appreciate its sleek design and impressive night vision capabilities. However, some users express frustration with the requirement of using the Google Home app, limited compatibility with the Nest app, and the need for a subscription for full functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Video quality
Wired Nest doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product and great sound. Video resolution could be better.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi stacia, thank you for sharing your review. We're glad to hear that you're having a great experience with the sound quality of your Nest Doorbell (wired, 2nd gen). If you're willing, we'd like to take a better look at your display so we can help find troubleshooting steps that may improve the performance of your Nest Doorbell. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Great doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and connecting with the google home app couldn’t be easier. Set up and installation didn’t take longer then 10 min at the most
I would recommend this to a friend - Cons mentioned:Subscription
Door bell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera only thing I don’t like about it is she have to pay for a subscription?
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Brown. We’re glad that you like the Nest Doorbell (wired, 2nd gen) along with its rich features. We hear your concern about having to pay for a subscription.
Nest has been long focused on delivering quality products to our customers, as well as giving value for the price, so we’ve included three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video, receive notifications, and view video history for up to three hours in the past, as long as your doorbell is connected to the internet. However, you’ll need a Nest Aware subscription to receive advanced features. Learn more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
For other inquiries or if you have any support concerns, we welcome you to visit us anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Easy installation
Door Bell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another nest door bell camera. Very easy to installation!
I would recommend this to a friend Google door bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was recently installed on an older home from the 40s. The transformer (doorbell lines connect to) needed to be changed to 16vac/30va as there was not enough electrical current output causing the light on the doorbell to be yellow with no video access After, replacing, the light turned green. Everything works.
I would recommend this to a friend1st Gen was better. 2nd gen doesn’t worth.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the first gen of Google Nest doorbell for five years (2019-2024) with nest aware to save 5 days of video for $50 y. After I upgraded to this second gen I had issues with the video history and face detection. The Nest Aware subscription didn’t work with the new device. As a result. I had to change the subscription to a more expensive plan ($80), it saves just video clips, not the 24x7 video. If you like the previous version and are thinking about upgrading, I would recommend not to, or consider evaluating other door bells before buying it. Another aspect to consider is, the wired version without the 24x7 doesn’t worth. You can use a battery version to get just clips. Lastly, when someone rings the doorbell, the video delays too much to display in the Google Display or in the phone.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, FernandoR. We’re sorry your experience with the Nest doorbell wired 2nd gen) hasn’t been the best. Here’s some tips to get face detection and improve video delays:
For face detection:
1. Position your camera so it can see faces easily. Familiar face detection works best when the subject is directly approaching the camera.
2. Check the lighting around your camera. Check your camera’s view at different times during the day to make sure that there’s no glare from the sun or other light sources.
3. Review your familiar faces library on a regular basis during the first few weeks, especially after you add a new person.
Regarding video delays:
1. Your camera’s video can also be delayed by a slow network connection.
2. Try quitting the Home app or the Nest app and opening it again. If that doesn’t work, you can try restarting your phone or device you’re watching with.
3. The video can be delayed if your camera, phone, tablet or computer is connected to a Wi-Fi extender, which adds extra relay time to any device that’s using it. In this case, connect your camera directly to your Wi-Fi router to help reduce the delay.
We’re here to help 24/7: https://support.google.com/googlenest/gethelp?
Love it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So nice to see who is driving up and the doorbell rings on all my nest minis so even if im in the garage i know when someone is here. The only thing i dont like is that the video clip only stays in the application for 3 hours. I can save it during that time but if I dont get to it, its gone. You can get a supscription to save them longer but i don't need another subscription.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, WapitiSprings. Thanks for giving us feedback on the Nest Doorbell (wired, 2nd gen). We’re glad you like how it integrates well with your smart devices, and we hear your concerns about the 3-hour events history.
Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to receive advanced features. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
You can contact us anytime at the following link if help is needed: https://support.google.com/googlenest/gethelp
Awesome Must Try Doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with this doorbell. It was assembled quickly and without issues. Instructions are clear on step by step. I also love the fact that it catches everything opposed to my Vivint doorbell. Everything is easy access with the home account. Looking at purchasing the hub and deadbolts next.
I would recommend this to a friendLove it!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this doorbell. Was the last thing I need to add to my new house to make it a smart house. Works great and I love getting the notifications about when my packages are delivered.
I would recommend this to a friend- Pros mentioned:Easy installation
good looking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a nice looking doorbell and easy to setup. works well
I would recommend this to a friend Upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the older model doorbell and the quality of this one is night and day. The picture is so clear and easy to set up. I love it.
I would recommend this to a friendAwesome front door camera with night vision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome upgrade from the 1st generation the previous model is completely terrible constant shutting down due to cold weather loses charge quickly.
I would recommend this to a friendNest all the way!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this doorbell! Great value, 3 hours of cloud space included from Nest!
I would recommend this to a friendGoogle's Still in the Smart Home Game?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Were you also surprised that Google's still in the smart home game? Me too! Well here's their Doorbell. It's.... meh. The Google Home app feels like it's been under construction for the past 5 years. It still feels like that. It's super clunky to use. Camera feeds load very slowly. It's not intuitive to search through saved videos or download sections of video. It is buggy and crashes too often. These aren't new issues with the Google Home app, and for that alone, I wouldn't recommend this product. If the Software doesn't work well, the Hardware doesn't matter. But let's talk about the Hardware anyways. Google took the camera and turned it sideways so it shows a tall view instead of a wide view. The claim here is so that you can see packages on the ground with only one camera (i guess some doorbells use two?) It kinda works. I never really thought that was an issue though... although it does seem like a very Google thing to tell you they fixed a problem that was never a problem in the first place. The camera quality is.... quite bad. Actually not just quite bad.. it's really bad. Google has this feature where it tries to recognize faces and you can assign names to them. The camera is so bad, it mixes up faces all the time and is EXTREMELY unreliable. You can't make out facial features all that well, colors are really dull and muted. And then there's the shell. I don't know why, but people seem to struggle to find the doorbell button. To me, it's obvious. It's a ring of light and it lights up and gets excited when you walk up to it. But no one can seem to find the button!! They all end up pressing the camera... Why do they even bother?
No, I would not recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing screen! Easy to put together (definitely have 2 people). The included LED light strip really accentuates the viewing atmosphere.
I would recommend this to a friendNice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this product before but I had a house fired.
I would recommend this to a friendRing doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well I’m glad we bought it now we have a doorbell for people to use where before we didn’t have a doorbell
I would recommend this to a friendEven more safe!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thoroughly enjoying the doorbell camera. Highly recommended!
I would recommend this to a friendIMMEDIATELY RETURNED IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is awful, it’s stutters constantly and takes for ever to load the live video that the person who rang the bell is probably already gone. If you want to go back and watch the recorded video from just 30seconds ago or even 3 min ago it says video unavailable. And then once it is available, it still doesn’t load half the time. The Google Home app they make you use it with is garbage. The old Nest Hello doorbell is 100% better and uses the Nest app which is far superior. Don’t waste your money on this just get the older Nest Hello
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi benjer95, thank you for sharing your review on the Nest Doorbell and we're sorry to hear that your experience didn't meet your expectations when it comes to the performance of the device and the Home app. Please know that your feedback here will be relayed to the right team for improvements in the products and services we provide. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you're willing to give the Nest Doorbell another chance, we advise that you reach out to our support specialists and allow us to help you with finding a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Nope, try again.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I buy a pixel, please? Holy terrible video, Batman. It’s like they went out of their way to emulate crappy gas station security cameras in place of their near perfect previous model. I look forward to returning it, but I hope I can find the old model somewhere ASAP.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Victrix, thanks for sharing your concerns with us on Nest Doorbell (wired, 2nd gen). It’s unfortunate to hear your experience has not been ideal, and we understand your decision to return it. But if you’re willing to give the device a chance, and to consider reaching out to us for support and services, please feel free to find us here: https://support.google.com/googlenest/gethelp