Customer Ratings & Reviews
- Model:
- GA02767-US
- |
- SKU:
- 6517931
Customer reviews
Rating 4.4 out of 5 stars with 823 reviews
(823 customer reviews)Rating by feature
- Video Quality4.6
Rating 4.6 out of 5 stars
- Mobile App4.3
Rating 4.3 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the Nest Doorbell Wired (2nd Generation) for its easy installation, excellent video quality, and reliable motion detection. They appreciate its sleek design and impressive night vision capabilities. However, some users express frustration with the requirement of using the Google Home app, limited compatibility with the Nest app, and the need for a subscription for full functionality.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Google Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited use to date but working as expected. Appears sturdy.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Linen
I would recommend this to a friend- Pros mentioned:Video quality
Rated 4 out of 5 stars
Great Doorbell; Wonky Installation Process
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TL;DR: - DIY installation took me an hour. The last version took about the same. Each time the process was a major bummer, but for different reasons. - Google really should have included a flush mount/extender rather than the weird padded spacer things it did include. - the video, face recognition, audio recording, and streaming are outstanding and use the Google Home app, integration with video Google Home devices is wonderful Longer Version: The deceptively small box for the Google Next wired smart doorbell contains a huge amount of frustration and pain during installation, but once it's done, you'll wonder why you didn't have one years ago. Our house is not particularly hard to install things on; we have siding which is easy to drill into, good wiring to connect into, and all the pre-requirements like a transformer and chime that have the correct ratings and connection points. Where things went sideways: taking off my Gen 1 doorbell, the wires got caught and I had to shorten them a smidge. Thankfully, Google thought about this by including a no-fuss wire attacher/connector kit. Unfortunately, they didn't think about how to mount the whole thing flush to the wall while utilizing it. You cannot hide the extender in the casing and you shouldn't shove your doorbell wires further into the wall recess. So... what to do? Google provides two 1cm wide padded spacer things. If you use them, your doorbell wiring is open and exposed (along with the accompanying hole into your house) behind the doorbell. Not cool. If you can opt for the angled bracket, you can actually avoid this scenario, which is what I did, but not every home will be able to do this. It's a process/security flaw which creates a methodology for a prankster to easily snip your doorbell wiring. They'd be on camera while doing so, but not for long. If you can afford the "Pro" installation, go for it if only to save yourself the headache. Once you actually have the darned thing mounted, the software really shines. The Google Home app does a great job interconnecting devices, the one downside is that there doesn't seem to be a way to put the live video as a default view on the home screen or to customize the layout. So to see who's at the door requires an extra step that it shouldn't (unless you have a Google Home video screen device and fast WiFi to show the stream nearly instantaneously). The Nest cameras seem to always record good video, even at night, and the sound quality is typically very good except in hyper-windy conditions. The storage and playback is easy to access and monitor, and the facial recognition is very good. The depth and awareness settings for alerts are easy to tailer for different "events" and you can even set zones for activity monitoring. First smart doorbell? Definitely worth it. As far as an upgrade from Gen 1? Not a huge imperative to dive in now unless your 1st Gen is failing. In terms of upgrading from a different kind of smart doorbell? Probably a good bet. A quick side-note: while I didn't have to use it on this particular device, Google's customer support and replacement program for outdoor Nests is pretty darn good. Given that these devices are outside in crazy conditions, you want that peace of mind, and Google definitely delivers. I found that whole process easy when needed.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there NickAtWTF, thanks for sharing a detailed review of Nest Doorbell (Wired). It's great to hear that you liked the video quality, face recognition and streaming capability, including some of the features. However, we're sorry to hear that you had a frustrating experience setting it up. We'll certainly consider the details of your feedback and your suggested areas of improvement since we're always on the lookout for ways to improve our product offerings and services, especially with the issue you had with the spacers for your Nest Doorbell. We'd love to help you out with any other support concerns you may still be having. We have a dedicated team of support specialists, ready to help you. Please consider visiting the Google Nest help page to reach out to us. Here's the link:  https://support.google.com/googlenest/gethelp
- Pros mentioned:Design, Easy installation
Rated 5 out of 5 stars
New design, small improvements, still the best!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the original Nest Hello wired doorbell for years, and it’s been the best outdoor camera for me in that time. I was excited to finally see the new Nest Doorbell Gen 2 in a wired version, and couldn’t wait to try it out. I love the new modern design and super happy that the wired version has a smaller footprint than the battery version. The wired version is about 2/3 the size of the battery version, which is nice. Installation is super simple. I know Google recommends a PRO for installation but it really does not need one. I feel anyone can install this to their home. Google also has very detailed instructions for installation both online in videos and in the Google Home app. You will need the Google Home app to use this camera. Being a former Nest Hello user, yes I am in the majority that feel the old Nest app was far superior and easier to use and was far more functional than the new Google Home app. I’m hoping that with some time, Google updates the Home app to bring the user experience up to par or beyond what the Nest app has offered for years already. You simply cut the power to your doorbell and chime, remove the existing doorbell making sure the wires don’t fall back inside the door frame, and follow the step by step instructions to install the new Gen 2 Nest Wired doorbell and chime puck. Most homes use 16 to 24 VAC; 10 VA doorbell transformers so compatibility should not be an issue with the chime, but it’s always good to double check and confirm the hardware in your house first, especially if it’s an older home with older wiring. You can have this installed and up and running in about 15 minutes, I promise. Maybe 30 mins at most if you are a true novice at home tech. Another big difference in the Gen 2 compared to the Nest Hello is the resolution and aspect ratio. The new version uses a smaller 1.3 megapixel sensor that outputs 960x1280 at 30fps. The aspect ratio is also 3:4 so the image is taller than before and a little less FOV, down to 145 degrees. Google says that machine learning and AI create a better image, I don’t agree with that. To me the overall image quality is about the same, I do not see any great image quality enhancement with the Gen 2 over the Nest Hello, however I will say the image has a little more contrast and better exposure, probably due to enhanced HDR. I liked that the Nest Hello used a 4:3 aspect instead of 16:9 that most other doorbells use, because you do get much more image and FOV to see more of the door area, including packages on the ground, and I feel like the move to 3:4 aspect improves on that. This is a doorbell camera so I want to make sure I see everything I can outside my door, and after using the Gen 2 for a week, I love the new taller aspect ratio. Notifications and alerts seem to be improved over the Nest Hello. Response times are quicker which is amazing because the Nest Hello was the king at providing on time, super-fast and relevant notifications compared to competitors that I’ve tested. So the fact that the Gen 2 is even quicker and more accurate is wonderful. I definitely recommend going into the Google Home app and configuring notification zones and notification alert triggers like people, pets, noises, etc. if you don’t want to be bombarded with alerts. This thing will pick up and alert you to anything and everything, or nothing, or just the right balance of what you select and identify in the app – I love the amount of customization you can give the camera alerts and they work perfectly for me. I also subscribe to Nest Aware, so I get 24/7 continuous video recording and 30 day continuous video recording history. The great thing about the Gen 2, is like the wireless version, you get up to 3 hours of onboard video history without Nest Aware and you can record up to 1 hour of clips in the event your Wi-Fi or power goes down. The face recognition feature also seems improved and more accurate, which is great. And if you have Google home products around your house, you can have them announce who is at the door. I would have loved to see the new Gen 2 Wired doorbell offer more video resolution, not less. Its great that the video quality is at least the same or slightly better than what I had already with the Nest Hello, but the Nest Hello is years old already and offered 2K resolution. I think the Nest Gen 2 wired should have offered 4K at 30 FPS. I also would have liked to see Wi-Fi 6 onboard, but it still uses Wi-Fi 5. These are deal breakers at all, but it would have been nice to see Google set the bar much higher with the Nest Gen 2 wired in the doorbell category than just aiming for “good enough”. Even with that said, I think the Nest Gen 2 Wired is the best video doorbell on the market and would highly recommend.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi HarvickFan, thanks for being a long time Nest user, and for sharing your feedback and thoughts about the Nest Doorbell (wired, 2nd gen). We're glad that you find it the best video doorbell. But we’re sorry to hear that it has not exceeded your expectations.
We’re aware that longtime Nest users enjoy having the option to view their Nest camera feeds from the web, and we are working on adding this experience. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. That said, users with older cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
We’d be happy to share your feedback about the video resolution, and the wireless connectivity, along with the right team for future improvements. And if you run into any concerns around the features and functionality of the Nest doorbell, you’re always welcome to visit us anytime at: https://support.google.com/googlenest/gethelp
- Pros mentioned:Easy installation, Motion detection
Rated 5 out of 5 stars
Amazing Doorbell
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My previous video doorbell wasn’t cutting it any more, when I tried to connect it always failed, even when I adjusted the resolution down to 480 it wouldn’t connect. So, it was just basically a dumb doorbell. The resolution of the Nest is a native 960 but is better than the 1080 I previously had on my old doorbell, the difference is the Pixel count. And a vertical view that you can see a person from head to toe. With the nest it was like day and night, The wired install took literally 15 minutes. They give you a puck to install on the transformer of your chime inside. (Make sure your unit is compatible, see website) after installing the puck, I uninstalled the old doorbell and used the same holes to install the Nest. Everything you need is in the box. If you have an uneven surface, they give you two spacers to even it out. They also include a Twenty percent wedge to re position the camera. Which I did because my porch has a fence on the patio. So, guests have to walk down the patio and turn to the right to get to my door. When I repositioned it, I can get a shot of the walking up to the nest as oppose to not seeing them until they are in front of the door. I watched the install video first then added the Nest to my Google home app. The app walks you through the install, step by step. This is a major plus as I hate to stop to read directions. It is so much easier to view this on your phone during the install. After the install, and the unit connected to my home app, the camera connected almost immediately. I love this as my old one (when it did work) would take almost a full minute. The video was crisp and clear. You are able to see full body shots as well as the ability to zoom in to live shots and history. The Nest stores 3 hours of video and loops back if you set it to record constant, or you can record events and it will store them until the internal memory is full then record over older events. Should you need more, you can subscribe to Nest aware. This will save 30 days of events and open up face detection for repeat guests. Your smart speaker will announce their arrival by name. It will even call emergency services from the app. The other option is Nest aware plus which include the previously mention plus record saving events up to 60 days with 10 days constant record time. If you lose Wi-Fi signal the unit will record up to 3 hours then upload to your nest aware or nest aware plus account. If you have neither it will just record locally so you can review later, should you choose. The infrared camera is nice and clear. To test, I turned off all lights and walked up to the camera. I was able to see all my face features from several feet away. I then turned the lights back on and the view didn’t turn off the infrared immediately. I had to exit the app and come back in and then was able to view it in color. I’m sure a software change can remedy this. The Nest has built in intelligent notifications. The Nest will notify you of people, Packages, Animals, vehicles. You can also change the outside ring tone to multiple different chimes. They also have a seasonal holiday choice that has a set day that it will return to your default ring. (Holidays like Halloween, Thanksgiving, Christmas, birthdays etc.) The nest by default will send a notification to your google smart speaker in the house, when someone is at your door and make an announcement. If you can’t get to your door, click the app and tap on a quick response that will broadcast from the Nest, such as “Just a sec”, or if a package is being dropped off, “You can just leave it”. For certain events you can set up an activity zone, whereby anything that happens will be saved so you can view it or be notified. The Nest doorbell is an all in one plus video doorbell. I highly recommend this to family and friends. The nest has many included options that others charge for.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello Fordman9870, thank you for sharing your review of Nest Doorbell (wired, 2nd gen). We're glad to hear that you're enjoying your overall experience with the device. We’re sorry to hear about having to exit the app just to view it in full color again. We suggest checking the night vision settings if it's set to 'Always On'. When set to 'Always On', night vision stays on until you manually set it to Auto or Off, even if there's plenty of ambient light. If you've tried this before or if the issue still persists, we recommend reaching out to our support specialists so we can help investigate this for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Easy installation, Night vision
Rated 5 out of 5 stars
Great Smart Doorbell Camera
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new Nest doorbell with video is great because it is hardwired and there is no battery replacement or recharging. No battery adds more peace of mind and saves me my most valuable resource, time. I don’t need the 24 hr x 7 day video recording, which is a paid service of Nest Aware Plus Subscription, because the free 3 hours of video history is enough for my needs. I have an Android phone and use the Google Home App, which makes the installation and setup process very easy. Before installation, the doorbell transformer and chime, located near the power panel or doorbell box, must be rated at or between the ranges of 16-24VAC and 10-40VA. My transformer was next to my power panel, and it had a 16/10VA rating. If you already have an existing doorbell, all you will need is a screwdriver. Most of the time, this will not be the case for most homes, but if the old doorbell holes don’t align with the Nest doorbell plate, you might need to drill new holes. For some strange reason, my internet goes out on me once or twice a week for a few minutes; this new Nest doorbell is excellent for internet outage issues because it has internal storage that can record about one hour’s worth of video. I got this doorbell in early October, and I was able to try its seasonal theme chimes, "Halloween." So, when someone presses the doorbell, they hear the theme or tone. In October there is also "Diwali", and I guess this changes based on the season. The details of the images are great, even in darker lighting. The microphone works very well with both live and recorded audio. In the settings, you have the option to deactivate the mic. This turns it off for both live and recording. I always keep it on, so when I want to watch it live I can hear what is going on. The audio recording records both the visitor and whoever is talking to the visitor. Audio recording can also be deactivated. The camera volume can be adjusted, and at the highest volume, the sound doesn’t get distorted. The camera has infrared LEDs night vision for when there is low light, which I have not tested because my front door lights always turn on when it gets dark. The drawback of infrared LEDs' night vision is that the video turns out black and white. Night vision can be adjusted as "Always on", "Auto (default)", or "Off". I created an Activity Zone for specific types of alerts and I am impressed with how it can detect deliveries, persons, and packages. As you can see in the submitted image, I got a message with my package activity at my front door; the alert message was "Package no longer seen-Zone 1, Front Door Doorbell." Note that this device does not include the indoor house chime. Also, my existing doorbell chimes no longer sound when the Nest Doorbell button is pressed. When someone is at the door, you will get an alert on your mobile device or any compatible smart speaker. This is no issue for me because my dog always alerts me when someone is at the front door. My dog's barking alert works all the time, even when the power goes out or when the internet is interrupted. Overall, I am highly satisfied with this new Nest Doorbell camera. It works great without the subscription option, which gives three hours of event history. The video quality is very good and it does a great job of detecting persons, package delivery/pickup, and cars.
I would recommend this to a friend - Pros mentioned:Video quality
Rated 4 out of 5 stars
Cosmetic upgrade, functional downgrade
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the original Nest doorbell came out, I immediately bought it, since we are deep into the Google ecosystem. It was crystal clear (4k) and had a nice wide field of vision, along with crisp night vision. Since we operate a home business, it is essential to stream live so we could see visitors/delivery people before and after they ring the doorbell. Unfortunately, the finish of the gen1 became brittle and started cracking around the camera button and lens housing. It also “rebooted” when pressed since it relied on an internal battery to provide a surge of power when it rang, providing a temporary boost to ring the mechanical chimes. The rebooting meant when someone pressed the doorbell, you couldn’t see the video since the doorbell rebooted due to a failed (and swollen) internal battery. When Google came out with the gen2 battery powered doorbell, we immediately dismissed it since we rely on the 24x7 video stream. Google then released this wired version, which finally became a legitimate upgrade path for us. Installation was simple and we appreciated the new rubber spacers, which provided more room to tuck the wires behind the doorbell. Setup was straightforward, aside from me thinking the Nest app was the way to set-up (it isn’t, you need to use the “Home” app, which is a bit of a mess). Installed the chime connector, tested everything and was up and running in about an hour. We subscribe to the Nest Aware service, but this has a “free” 3-hour video history for those with subscription fatigue. First impression is that it looks great on our wall. The white finish doesn’t show fingerprints like the gen1 did and overall looks “cleaner”. One thing that immediately became apparent was the field of view…it a 960p portrait crop vs. the 4K wide landscape view of the gen1. This is pretty annoying as when it’s streamed to a Nest Home Max, it has huge black bars on the sides, kind of like when someone records video in the portrait orientation. Functionally, it works great, picking up familiar faces and is responsive when pressed. Daylight resolution is nice and crisp but night vision looks little “smeary” with detail. As mentioned earlier, the forced portrait aspect ratio is certainly a downgrade (for us), but should be good enough for its intended purpose as a video doorbell. Google says they tuned the software and implemented machine learning, which, while not immediately apparent, should be superior to the 1st gen. Bottom line is we are thankful Google finally made a wired version of the gen2 hardware, but ultimately kind of miss the original one. In the end, it doesn’t really matter since we are so deep into the Google Home ecosystem and needed new hardware, making this the only upgrade to the gen1 wired doorbell. This model would be a 10/10 if it included the same (or similar) 4k wide-view camera. As a Google ecosystem household, we would still recommend this doorbell, but do hope Google puts a better sensor in their next revision. Pros: * Improved external cosmetic appearance/design * Loud and clear audio/speaker * Easy to install, especially if you are coming from the gen1 doorbell * Camera quality is very good * Remote chime puck is 2-wires vs 4-wires on the old one (easier to install) * Lower price * Free 3-hour event video history Cons: * New 960p crop sensor means no more landscape video * Feels like a "side-grade" vs an upgrade (to the 1st gen model) We would buy it again, but would prefer a 4k sensor in the new hardware, even at a higher retail price.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Tolley, thanks for taking the time to share your feedback about the Nest Doorbell (wired, 2nd gen). It’s unfortunate to hear what happened with your previous Nest Hello, and we’re sorry to hear that the new doorbell didn’t meet your expectations.
Pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. Nest Doorbell has HDR video quality that’s optimized for a clear view in bright sun or dark. And we designed the new Nest Doorbells to have a taller, 145° diagonal view, so you can see people in full, and deliveries left on the ground stay within view, unlike other video doorbells. Luckily, the Nest Doorbell (wired, 2nd gen) comes with a wedge that you can use to adjust the doorbell's camera angle if it's located in a corner. And it can angle your doorbell horizontally up to 20°. To get the camera view you want, you have to adjust the doorbell’s position by hand. Use the Home app to check the camera’s view so you can adjust the position from the mounting plate or wedge if you need to. To use the wedge for a better camera view, make sure to install the wedge then position the baseplate plate over the wedge with the G positioned upright and use the wedge screws to secure it in place. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription.
Feedback like this helps us better understand our customers’ preferences and needs, we’ll make sure to share this along with the right team for future improvements. Meanwhile, if you find yourself in need of any assistance, please contact us anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Easy installation
Rated 5 out of 5 stars
A Smart Way to Secure Your Door
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously used a video doorbell with my old traditional security service, but after years of not being satisfied with that service I was looking for something new to replace that device. There are a few different brands that I considered, but as someone who already uses quite a bit of Google products this was an easy first choice. Especially, given that Google had just released their new generation of doorbells it was very fortuitous. The entire setup process was easy, I ran across a few issues but overall, the experience was positive. The video that launces in the Google Home app once you choose to add a doorbell walks you step by step through the setup. One piece of advice I could give is that you should check your doorbell transformer to verify it is compatible. I made the mistake of assuming that since I already had a video doorbell from another company installed that it would be ok, it was not. After installing everything, I realized I did not have enough power and ended up needing to upgrade my doorbell transformer. The chime puck was simple to install and since I already had a different video doorbell camera, I was replacing the installation of the Google Nest Wired Doorbell (2nd Gen.) was also very easy to install. Once everything was in place, and the doorbell transformer had been replaced I was able to complete the setup process in the app and start tweaking the features. The image quality is great, I notice lots of details even in night mode. I love that I can easily see what is left at the door when packages are dropped off. One thing I thought was a little disappointing was the horizontal viewing angle was a little narrow. I get a great view of the first 10 feet in front of my door, but I can’t see anyone walking up from the street. This is with me utilizing the included wedge to make sure to angle my doorbell. Not a huge deal breaker for me as I was more concerned with making sure I could see when deliveries were made, and people were waiting at my door. I love that it can recognize people, packages, and pets. My old video doorbell would notify for the slightest motion which got annoying quick, and we ended up turning off most of the notifications for it. The camera also allows you to setup activity zones if you want to tweak the notifications even more. You get a bunch of other features like visitor announcements, quick responses, and this is going to be silly but one of my families favorite already are the seasonal doorbell chimes. We love the Halloween chime. These are completely optional, and you need to toggle them on, but if you are feeling festive then they are another nice way to celebrate the holidays. I feel like the free tier of Nest Aware might be enough for most, but I think that my family will end up going with one of the paid tiers. We have multiple Google devices in the house, another Nest Camera, and Nest Displays so I think the Familiar Face Detection, and continuous recording will be nice features added to what we would get with our indoor camera as well. Again, most I think would be happy with the free tier. Google offers a tremendous number of features, and you still get 3-hour event history. I am very happy about this new addition to our smart home setup, and I just wish I had made the change from the traditional home security setup sooner. Setup was a breeze, make sure you check that doorbell transformer. The image quality is great, the features are awesome, even the free tier offers so much, and again you get those seasonal chimes, lol. This is an easy recommendation for anyone looking to add a great key part of their smart home setup. Love it.
I would recommend this to a friend - Pros mentioned:Video quality
Rated 4 out of 5 stars
Great Hardware, Software Needs Help
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this to impress me. I expected it to impress me. I wasn’t. I’ve been a long time Nest owner. I’ve owned at least a dozen Nest products, as well as several other brands of smart home products. Nest has always been my favorite despite some historic shortcomings. The 2nd generation wired doorbell might be the biggest miss for me. Although, I can’t help but think that I’m being tainted by my own history. First time owners may be happy, but I’m struggling. The hardware looks slick. Slightly larger than the original with a simple modern design. Installation would have been easy, but I ran into a voltage issue. I upgraded the doorbell transformer to 16 volts for about $30. With both steps, the total time was probably 2 hours. The security screw is a nice touch too. Also, to whomever made sure that the mounting holes were the exact same as the first generation, I love you. The camera quality is decent at 960P. This time around, the doorbell can record up to an hour of footage locally in the case of an internet outage or general instability and upload when back online. This is the one feature I’m happy to see! I don’t know if I’m alone, but this unit doesn’t mount flush. Maybe I’m missing something, or the instructions were just a little too vague, but the gap between the wedge and the wall is just too much. I ended up putting some thin weather stripping around the mounting place to prevent my neurosis from driving me crazy. I also wrapped the cable clips with electrical tape to prevent water damage. The Google Home app is a mess. I know it’s being re-worked but I just can’t get over it as we sit around waiting for the transition. It’s slow, clunky and feels outdated. I miss the old Nest app – which is probably going to be declared end of life soon (speculation) – I’m struggling here with “the good ole days”. You won’t be able to use the old app, so settle in for a bumpy ride if that was your app of choice. I miss continuous recording, fast notifications, and a well-designed app. I gave this a 4 star rating, but only because I feel like I’m more hung up on what feels like a downgrade from the first generation. If you're coming from the first generation, it might feel more like a 3 star product. If I’m being objective, it’s a 4 star product. I may completely change my tune when the new Home app comes out, but until then, I just don’t know what to think.
Brand response from Nest Support
Posted .Hi there zero325, thanks for trying out the new Nest Doorbell (Wired, 2nd Gen). We appreciate the detailed review that you shared with us, and we're glad to hear that you liked the modern design, offline recording capability and the legacy support for the mounting holes. However, we're sorry to hear about the installation hiccups you encountered, and your disappointment with the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We value your feedback and we'll make sure to take the information that you provided us into consideration. We'll also make sure to pass this along to the right team since we're always searching for ways to improve our products and services.
As for the issue you are having with the gap between the wedge and the wall, we'd like to assist you further and see how we can help you best. Please consider contacting our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Subscription
Rated 5 out of 5 stars
Great doorbell cam and super easy to install!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great new generation of cam by Google/Nest. I'm really loving it. They include everything you need to install it in the box, you just have to make sure you have a wired doorbell, the transformer to it is up to the task (must be 16 to 24 v, and with good enough power) and you have a mechanical chime (if not, you can get their digital one that is optional and you have to buy). I did have everything required (a few years ago I did have to upgrade my doorbell transformer as the one in my place was super old and did not provide enough power to an older doorbell). You first have to make sure you turn of the power to your doorbell (must be a switch on your mains), then you have to install the included puck on your current chime if its mechanical (the Google Home app is great and guides you through the install process step by step, so don't worry). This step is crucial or you could damage your brand new cam. Second, you remove your current doorbell and then attach the wires to this one (polarity does not matter). They included everything you need if you need to attach it to wood, or concrete or stucco. They also include a wedge (in case your doorway doesn't lead directly and In Front of your door), I used the wedge as my doorway is to the side. Then you turn the power back on and enter your wifi credentials on the Home app and voila. It's ready to go! I love that the cam has very tall aspect ratio. Is not as other cams that are super wide (but unfortunately you get like a fish eye effect), image is very natural and not "fish eyey", I can see very clearly people's faces and all the way to the floor (important for packages). Finally, this camera can work perfectly without any subscriptions, however if you do subscribe to their Nest aware plans, you get more (like facial recognition, package recognition, recordings for 30 or 60 days etc). Oh, and let me say, this cam uses Google's machine learning algorithms and its the best at recognizing faces and HDR quality at day and night I have ever seen! You can save known faces and it will tell you, "so and so are at your front door", amazing! I highly recommend their Nest aware plan, and they give you a 30 day free trial with the cam. If you subscribe yearly, you save more money! It's just $60 a year for the basic plan and $120 for the plus one. I recommend just the $60 one, as the $120 one gives you 24/7 recording (good if you have other nest cameras around your house), but if you just want to be alerted when there is motion, rings etc the basic is fine. Oh, and this cam records quite a few minutes before and after every event, so you don't miss anything. Before this one, I had an older "pro" cam from that other very known brand with an "R" and I would constantly miss events or it would only record the person after they were already leaving etc, NOT WITH THIS ONE, I'm so happy and let me tell you, Google's HDR video quality is the best on bright days and nights. Highly recommend it!
I would recommend this to a friend - Pros mentioned:Easy installation
Rated 5 out of 5 stars
5 Minutes to install a lifetime of security
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Conclusion: The Google Nest Doorbell (Wired) second generation took 5 minutes to install while watching the video on how to install it is 11:10 (check Google's YouTube video on how to install it) Nest team did think of everything, and I mean everything when designing this mighty doorbell camera. the contents of the box include: Nest Doorbell base plate 20 degree wedge if your doorbell button is facing a less than optimal direction Chime puck to connect your chime to the nest system hex key 2 wall screws and anchors 2 spacers for not so even walls extra security key window decal to scare off thugs quick start guide safety & warranty info. setup: 1- install Google Home app - add new devise in app- Nest Doorbell wired - scan QR code on camera and follow the instructions. 2- Turn off electricity for the chime box. Go to your chime box, follow the app instructions or the youtube video and connect the chime puck (2 wires) to the chime box connectors. this step takes 2 minutes max. 3- go to your doorbell. unscrew old door bell, connect wires coming out of the wall to the nest wired DoorBell. secure door bell t wall. screw in the security screw to fix the doorbell to the baseplate. 4- turn on eectricity, follow the rest of the steps and test your doorbell in the Google Home app. all in all installation took me less than 5 minutes. design: the Google nest doorbell wired looks very simple and elegant. it also looks like its well made. Features: this is where this shines. - I was able to setup visitor announcements through my Google assistant devices like the home or the display. they do announce when someone rings the doorbell. - I am able to see my doorbell live feed on my Google Display and my next Display and on the new Google home web page. - you can set quick responses and quiet times to avoid getting notified about not so important notifications during the evening hours. - I was also able to create activity zones to exclude notifications for activities am not interested in. - with no subscription, you are able to view the last 3 hours of EVENTS in your Google home app. this is helpful and I think long enough if you dont want to opt in for a subscription. I love how easy and intuitive the Nest Doorbell wired is and how easy it is to integrate it into the Google home ecosystem.
I would recommend this to a friend - Pros mentioned:Easy installation, Motion detection, Video quality
Rated 5 out of 5 stars
Wonderful picture quality and easy to set-up!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! Got this to replace our Ring doorbell so that all of our smart home devices could be controlled in the Google home app. The picture quality is GREAT and it was so easy to set up! I recommend purchasing the best aware to maximize the usefulness of this product.
I would recommend this to a friend - Pros mentioned:Easy installation
Rated 5 out of 5 stars
Finally 24/7 Nest Aware+ Recording is worth it?
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google Nest has finally come out with a new wired alternative to their battery powered Nest Doorbell. This is something I have specifically been waiting for and am glad to be able to talk about the difference between the two devices. Right out of the box, I love the simple packaging. I love the styling. I noticed that the wired doorbell is shorter than the battery version ( 5.1" vs 6.3"). It is still very similar in styling and even comes with it's similar install instructions and accessories to mount your doorbell. Installing the doorbell was a breeze. I already had the battery version mounted prior and because this new wired version is shorter, the mounting hole do not line up with the previously drilled holes. That was a bummer but everything else was a breeze. Being able to use the Google home app to get everything connected was nice. Google Home app is actually easy enough to navigate in and it even shows you an initial video to get everything connected just right. Different from the battery model, this wired version comes with a chime adapter that needed to be connected to our mechanical door chime. It isn't needed if you are going to only use your Google speaker devices. Video quality and aspect ratio is great. Night time viewing is decent. Microphone clarity is good enough. To take advantage, you will need the subscription that offers a 30 day recording option with Nest Aware and a Nest Aware Plus option that includes 60 days recording plus 10 days of 24/7 recording. Currently they are priced at $60/$120 a year. I recommend you at the very least get the Nest aware subscription.
I would recommend this to a friend - Pros mentioned:Easy installation, Video qualityCons mentioned:Google home app
Rated 4 out of 5 stars
Good doorbell that falls short of great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell is relatively straightforward to install as long as you're familiar with household wiring. The tutorials are helpful and once installed, the activation process via the app is easy. The camera works well during the day and night with great light sensitivity though I wish the sensor resolution was a bit higher. The people, pet, and package detection work great. The Google Home app features and functionality fall short of the old Nest app and Google has taken years to provide enhancements.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Ash
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, Technerd. We appreciate the feedback you shared about the Nest Doorbell (wired, 2nd gen). We’re glad that you find it with ease of setup and use. We hear your concerns about having a higher sensor resolution along with its app integration.
We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
Pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. Nest Doorbell has HDR video quality that’s optimized for a clear view in bright sun or dark. You can also adjust your cameras’ video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you pick the maximum video quality for your cameras. No matter which level you choose, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. You may check this link to learn more: https://support.google.com/googlenest/answer/9218596
For additional support, you’ll find our dedicated team always ready to help you here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Rated 5 out of 5 stars
Clear Video & Smart Alerts, but Needs Wiring
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently installed the Google Nest Doorbell (2nd Gen) and it’s been a game-changer for home security. It’s packed with features that are both practical and easy to use. Good Points: Crystal Clear Video: The video quality is excellent, even at night. The 3:4 aspect ratio is perfect for capturing visitors from head to toe, and the resolution is sharp enough to easily identify anyone at the door. Smart Notifications: The Nest Doorbell sends smart alerts based on motion, and I can even filter out things like cars or pets. This is a huge improvement over other doorbell cams I’ve tried, as it cuts down on unnecessary notifications. Area for Improvement: Requires Hardwiring: Unlike some battery-powered models, this doorbell needs to be hardwired to your existing doorbell system. While not a dealbreaker, it’s something to keep in mind if you're looking for a more flexible installation option. Overall, this is a fantastic doorbell for anyone wanting reliable video footage and smart home integration. Just be prepared for the installation process if you're not already set up for a wired doorbell.
I would recommend this to a friend - Pros mentioned:Easy installation, Video quality
Rated 5 out of 5 stars
Getting better every time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nest hello was great, then came Google Nest battery doorbell which I thought was a little better except it didn't work so well in the cold weather months even when wire. Now comes Google Nest doorbell wired 2nd Gen which I really think is the best of all. Easy installation and the AI inside helps it climb to the top of my list and the video is very clear and crisp.
I would recommend this to a friend - Pros mentioned:Easy installation
Rated 5 out of 5 stars
Fantastic video doorbell from Google
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In a time where almost everyone has some sort video camera doorbell, I'm glad I finally decided to pull the trigger and get myself one and I couldn't be happier with the Google Nest Wired. First off - this is a WIRED doorbell so you will need an existing doorbell that is wired for this to work, otherwise I would recommend looking into one of their battery powered ones. In terms of installation, it was definitely intimidating at first but Google has a step-by-step video that allows anyone to install it themselves, very helpful! The Nest comes with 20-degree wedge that allows you to mount the doorbell in tight spaces which was very useful in my case because of the awkward angle of original doorbell. Notifications worked great for me and the video looked nice, there's definitely some better ones on the market but it gets the job done. It has a 145-degree FOV which gives a great view of everything on the camera. I haven't gotten the chance to test it out but it also allows you to play pre-recorded messages for anyone ringing the doorbell which I think is a huge plus. My only critique is that there is only 3 hours of event history for free, if you want to save anymore than that, you'll have to pay a subscription. Regardless, this is still better than other video doorbells on the market.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Damian, we really appreciate your feedback on Nest Doorbell (wired, 2nd gen), and we’re glad that it meets your preferences and needs. Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
If there’s anything we can help you with, or for any concerns you may have, please feel free to get in touch with us anytime at: https://support.google.com/googlenest/gethelp
- Pros mentioned:Easy installation, Video quality
Rated 5 out of 5 stars
Great Doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to install but required a different transformer which can be installed without a professional if you have a basic understanding of electrical. Love the picture quality and no subscription required but you can opt to get one if you want added features.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Ash
I would recommend this to a friend - Pros mentioned:Easy installation
Rated 5 out of 5 stars
Great Video Doorbell
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the Google Nest Doorbell Wired 2nd Generation in Snow color. It was very easy to setup, I was up and running within 10 minutes. It has a very sleek sophisticated design, sturdy and well made. It is hardwired for installation with existing doorbell wiring for power, has a 145° diagonal field of view and 3:4 aspect ratio for full body visibility of guests at your door. It is Motion-activated so sends you alert right to your phone and differentiates between people, animals, packages, and vehicles, The video is very crisp and clear, also has two-way audio via built-in speaker and microphone with noise cancellation. It works with the Google Home App, so you will have to download it as it will not work with the Nest App. It captures up to 3 hours of event video history (Nest Aware subscription required for longer event video history storage). It is also compatible with Google Assistant and Amazon Alexa for seamless voice control. I would definitely recommend to anyone looking to get a video doorbell.
I would recommend this to a friend - Pros mentioned:Night vision, Video quality
Rated 5 out of 5 stars
Love the Nest Doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Google Nest Doorbell, and I couldn't be happier with my decision. This smart doorbell has truly elevated my home security and convenience. The installation process was a breeze, thanks to the clear instructions provided. One of the standout features is the crisp and clear video quality. Whether it's day or night, I can see everything in vivid detail. The night vision is particularly impressive, providing a sense of security around the clock. The real-time notifications on my phone give me peace of mind, as I can see and communicate with visitors from anywhere. The two-way audio is a great addition, allowing me to speak with delivery drivers, friends, or even deter potential intruders. I appreciate the seamless integration with the Google Home ecosystem, which makes managing my smart home devices effortless. The ability to sync it with other Nest products further enhances the overall experience. Overall, the Google Nest Doorbell has proven to be a reliable and valuable addition to my home. It not only enhances security but also simplifies my daily routines. I highly recommend it to anyone looking to upgrade their doorbell and home security system.
I would recommend this to a friend - Pros mentioned:Easy installation, Video quality
Rated 5 out of 5 stars
Solid doorbell camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed easily from doorbell installation, wireless connection to bell wiring to connecting to the existing chime. Clear video feed. Been running for several weeks with no issues.
I would recommend this to a friend