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Customer reviews

Rating 4.6 out of 5 stars with 5236 reviews

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Rating by feature

  • Video Quality

    Rating 4.7 out of 5 stars

  • Mobile App

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 5,236 reviews
  • Pros mentioned:
    Easy to install, Video quality

    Rated 4 out of 5 stars

    Awesome Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house has a massive screen door on it that blocks the use of the peep hole, so a doorbell like this was more for security reasons and less for smart home functionality. However, this is a great option for a smart door bell. Pros: 1. Clean audio and crisp HD video. The most important feature of a smart doorbell is the camera and audio, the wide angle of this camera helps pick up the entire entry way to my house as well as the door so you can see as people enter/exit. Great! 2. Customizability: probably a feature of all smart doorbells, but you can actually turn the chime off and just receive notifications on your phone! huge bonus when we just had a newborn that we don't want to disturb! 3. Google. i'm a huge google fan and being the largest ecosystem of products just means your future-proofing yourself as the smart home universe evolves 4. Design: obviously a subjective metric, but i love the style of this. i also paired it with an elago Wall Plate for even cleaner look 5. Easy-ish install. if you've ever replaced a light switch in your house, this is pretty much as easy as that. Figure out what fuse your bell is on, locate the transformer, and you're good to go. Google also has a great video on the YT 6. "Plug and Play" Packaging: the system comes with a drill bit, screws, and wall anchors for mounting the doorbell. Cons: 1. Sloppy-ish Install: living in arizona, our homes are textured stucco on the outside. the non-flat surface makes mounting this somewhat difficult. also, the hole pattern for the bell is only slightly larger than the diameter of the standard round doorbell that comes on every house. This meant the wall anchors did not grip well. also the bell was too narrow to cover the hole left behind the original doorbell. i opted for lag bolts and the above mentioned elango Wall Plate. If you already have the bolts, the wall plate is less than $15 and makes for a much more professional install. 2. Still too soon integration: yes, you're future-proofing yourself by going with google, but the Nest Hello is still not fully integrated with the Google Home app, which seems to be the main hub app for Google going forward. This means there's not too much integration with the rest of your smart home. However, this will probably not be in issue in 5 years. let's face it, this is a set it and forget it type of product 3. Runs a little hot: can't compare with other bells, because i did not try any, but it will be a little warm to touch. not that it's a risk to you but if you have anything you don't want heating up, keep it a little clear. Also concerned how this will fare in the AZ summer, so we'll see 4. Responsiveness of alerts: with any doorbell system there is going to be a slight delay between a live action at the front door and the system notifying you. Same goes for you speaking to the visitors if you use that feature from your phone. This can be annoying to some people but comes with the territory All in all, great device, well worth it, wouldn't replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Facial recognition

    Rated 5 out of 5 stars

    Reliable and Indispensable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my Nest doorbell around Black Friday while at a discount. I was at first apprehensive to do a self installation and called a few Nest recommended pro installers. However, it would have cost as much as the item to install. I followed the steps in the app and the installation was easy. The set up was a breeze and it connected quickly to my wifi. I set the video quality as automatic and it works flawlessly. You can customize the area being watched and the notifications can be tailored to your liking. I have added my whole family and it's learning to recognize the familiar faces vs strangers. From work, I was able to answer the UPS and FedEx delivery drivers. The conversation was clear on both sides and the video quality was clear despite my weak signal in my work area. Very impressed with this doorbell and it has become Indispensable to my household.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great doorbell for your Google ecosystem!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had Google's products in my house so it only made sense to get the Google Nest doorbell cam as well. The notifications I get when it sees a known person is great as it announces it on my other Google devices. The only flaw I've noticed is that the zones that you can configure to only capture motion in aren't very accurate. I've told it to only alert me when it sees motion on my porch but I'll still get them for things in my yard or even the street. However I'm sure this technology will improve.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Google Doorbell Cam

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has wonderful storage capabilities and the video quality is great

    I would recommend this to a friend
  • Pros mentioned:
    Facial recognition, Video quality

    Rated 5 out of 5 stars

    Nice doorbell cam!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this nest doorbell after a recommendation from a friend. At my previous home I had a ring doorbell for about 3 years and I think this one is way better. I ended up buying some nest cameras to go along with it because I liked it so much. I like the face recognition and the quality of the video is better than ring was.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Doorbell / Poor Quality Design

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality image, UI app is friendly, overall, the doorbell is good. After a year of using it, the doorbell has cracked, a thin layer that the entire doorbell has is peeling off. My doorbell is exposed to the sun about all day. I’ve attached pictures of it. I wouldn’t recommend if your front house is exposed extremely yo the sun.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to install, Facial recognition, Video quality

    Rated 5 out of 5 stars

    Great camera, simple!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install with step by step instructions, simple and quick setup. Great picture quality and the face recognition is cool. Will definitely be getting the google IQ cameras for the back yard.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Excellent security camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Hello works great and the video is good. Night vision pretty good too. The transformer in my house is 16v 10A and it works with the Hello. Other competing doorbells would have required me to wire in another transformer. Nest Hello is a great addition especially if you have other Nest products. You can manage it all in the Nest app, or access it in the Google Home app. Streaming the doorbell video to my Chromecast TV is great. I ask Google Assistant to show my front door and the TV switches inputs and shows the live video. The 4:3 aspect ratio is great because it shows people head to toe, and also I can see my patio where packages are left.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Good Investment

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using for almost a year, I find this product to exceed my expectations. First, it was easy to install on a house built in 2013 with an existing doorbell (outside component) and chime (compatible transformer on the inside). I followed the video instructions provided and installed in less than 1 hour into a stucco wall (had to drill new holes with a drill and masonry drill bit) with no issues. If I recall, there are several options included in the box that allow for the Nest Hello to be installed if there does not exist a door chime already or a compatible transformer using direct power (power drill required). The outside unit comes with a wedge to angle the camera so you can get clear video. This was helpful since most regular doorbells are not angled. It was also easy to connect to my phone using the Nest App. I have not had any issues with signal transmission over the WiFi and find both the video and intercom audio, no matter where I am in the world, to be very good quality. I have used it to tell people I am not interested in their solicitation without them knowing if I am home or not to determining when packages are delivered. The surprise feature is that during holiday periods they even put out special door bell chime tones that are played when the doorbell are rung. Now with ADT and Google signing into an agreement I am curious what the future holds being an ADT customer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Video quality

    Rated 5 out of 5 stars

    excellent door bell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this door bell the camera is great it displays everything its pretty easy to install and if your door bell its on the side it even includes a 45 degree wedge so that the door bell can face towards the front. The door bell will alert you if there was a package drop off the door bell detects loud sounds also another great thing is that it will alert you when someone is close by so you have enought time to talk to them before they ring the door bell.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Excellent video doorbell

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the video quality of this doorbell and receiving notifications when people are captured by the camera or ring the doorbell. Night video quality is good. The only thing I wish it came with was additional wedges. As my old doorbell was installed on the side of the front door surround the included 15 degree one was not enough. Had to purchase a separate 30 degree one to get a full 45 degrees.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Video quality

    Rated 5 out of 5 stars

    Excellent video doorbell!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell was easy to install (15 minutes!) Our doorbell was wired at 90 degree angle, so we used the wedge to get a 15 degree angle to our front door and driveway. The video quality is superb both day and night and for $5/month, you can’t beat the monitoring cost. We get quick updates on our iPhones, watches, and google hub. You can change the ringtones from your phone which is a fun feature.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Good to invest in a Nest!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google - Nest Hello provides us peace of mind! We moved to a single-family home and our Great Room is located it on the second floor now. It's convenient to be able to tailor and receive face/package/noise/etc. alerts without having to go up and down the stairs. It comes with a 15 degree wedge to help us angle it towards the street. It's nice that they provide a drill bit to help with install, but the diameter was a bit too small compared to the anchors. The install took us longer than anticipated, so definitely double check before you try to shove the anchors in! Overall, instruction videos and set up process with Nest app was very clear and easy. Love to have everything connected to our Google Smart Home.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Wow, how nice is this!?!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed the Nest Hello and it is super easy to install and set up. We already have the Nest Thermostat and Nest Protect interior camera with the app already installed on iphone(s) and computer(s) and as soon as the device was connected, it immediately went live. SO much better than Arlo (which this replaced) and although we've only had it a short time, it appears to be much more flexible. Just like the demo shows, you can adjust the field of view and also watch live. Camera is clear and the audible and voice works very well. The play back is a little grainy however. I would be able to ID someone who did walk up to the door. Overall and initially, it works good. I'll let you know more in a follow up review in the coming weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Perfect for existing Nest Cam users!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an existing Nest Cam user and have an annual account for video storage with Google. This Doorbell cam was a no-brainer and works exactly as expected. I ordered a separate angled mount (see the black Nest Hello wall plate pictured) since my doorbell is off to the side of the door on an adjacent wall and the 30 degree angle of the mounting plate makes the field of view perfect. Installation and configuration took about an hour and I now see the Nest Video Doorbell cam in the same app with my other Nest cams for a unified view of all my cameras regardless of the Nest camera type (indoor, outdoor, doorbell, etc.). I also purchased an elago silicon cover/case that comes in a variety of colors. It makes the Next Doorbell match the color of my brown house trim and also provides some UV protection to the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Great camera, Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just go my camera install, it took me about 30 min to install very easy setup,I recommend watching the 10 minute video on youtube first on how to install the doorbell or the app will also take you through the process. So far everything is great i'm very surprise on how fast I get a notification when I push the doorbell button. The hardest decision how to make was rather to install the wedge or not I'm glad i did. So far I will give 5 stars even though this first day I have it but knowing Nest everything should be good.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Video quality

    Rated 5 out of 5 stars

    Front door

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier with the quality of picture and ease of installation, Paired with nest aware account you will not be disappointed. The ammount of things i miss will now go unnoticed.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Video quality

    Rated 5 out of 5 stars

    great doorbell camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest Hello doorbell installed easily, looks good, and works great with iPhone app. I used the wedge to better position the center image and also bought a black frame to cover the larger hole from original doorbell.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my nest hello. Peace of mind at its finest. I can see when my packages arrive and keep an eye on them until I get home. Night vision mode looks really great as well. Be advised there is a monthly subscription fee you will have to pay in order to keep up to 5 days of recordings in the nest cloud.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Smart doorbell with great video

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. The most difficult part was finding the breaker to turn off the power. Doesn’t quite make the doorbell chime inside like the original push button did, but the added functionality more than makes up for that. Google integration means that google speakers and smart hubs announce someone is at the door. Can talk with the visitor. Great video. Requires a nest aware subscription to get all the functions built into the unit but the value propositions are there for me. Christmas gift for everyone in the family after installation of ours.

    I would recommend this to a friend