Customer Ratings & Reviews

This is the "apple" of digital thermostats and it's made by google (Nest's parent company). It looks great on the wall. Has a solid feel to it and comes across as very well crafted. It would've been nice to have been able to compare out old thermostat to this one to see exactly how much we're saving on our oil bill but we're definitely going through less oil than we used to. Installation was a breeze. I actually opened a chat with one of their reps to ask them a quick question about the unit and they pretty much insisted that they would stay connected with me until I completed the setup and tested everything out. The configuration is a breeze too - at least it was for our heat-only system. The major shortcoming is the software. There are some things that are just not intuitive like the eco settings and some things that just leave you scratching your head wondering what they were thinking when they wrote the code, like displaying what the target temp is more prominently than the current temp - there's a feature called farsight that will show you the current temp for a moment but then it goes back to the normal display. The usage history is capped to ten days. Seriously. Like how much memory would it take to give us a month or even a year, it's just some raw data that shouldn't take up much space at all on the device. The home/away feature works when it wants to. There have been times I've been like, "why is it freezing in here?" and opened the app to find the nest thinks I'm away from home and times when I've been out for hours and opened the app just for the heck of it to see if the furnace is running and it thinks I'm home and the heat's cranking. We've had two of these installed for a little over a month and it still hasn't learned our schedule. It might have something to do with not knowing whether we're home or away, lollll, but either of these features should be pretty easy to make work any number of ways and have them work well but they just don't. The app and web interface are nicely laid out and easy to use for the most part and from my experience with them, they seem to give you access to most of the controls and features that you'd have using the wheel on the thermostat itself, without having to stand there and scroll through everything with the notable exception of the farsight setting. From what I can tell, you can't link two nests in different zones and get them to act smarter together, for instance to say hey the furnace is running for zone two, why not heat up zone one for a little bit too while you're at it. Maybe I'm missing something and by all means tell me if I am, but that seems like it'd be a nice feature to have. It just feels really limited with what you can do with it and they've been out now for long enough where you think they'd have this thing feature packed with the ability to customize it a little more than what you get out of the box with this 3rd gen model. I feel like the ecobee is probably a more robust option but just barely. That being said we did get two of these and I'm pretty happy with them ..... I'm just not satisfied if that makes sense. There's just a lot more I'd like to see these things be able to do that hopefully will be added via firmware or software updates as more people install them and clamor for more features.

*Buy any smart thermostat (CA) using local rebates! Made getting the smart thermostat worth it* Via local power company (PG&E, annd your local city Irrigation District etc. AND Golden State Rebates or whatever is offered by YOUR LOCAL legit state run programs. I got almost $125 off! Great item which goes along with all the smart products. As long as you take a picture of the wiring of old thermostat will be an easy install. Only had small trouble during synch to Google home when it wouldn’t read the QR code to start the connecting process. Overall really great product and looks sleek. Bought due to accidentally leaving a/c on all day using old standard thermostat. Switch to smart product, Numerous colors to choose from! Pros: -Easy access through app to control temps, -Savings using airwaves mode to keep house cool instead of using a/c -Stays connected to WiFi with no issues -Has learning mode to learn your schedule -$125 off via rebates - great Cons: -Turns off a/c when no activity is sensed passing thermostat (poss due to learning mode schedule) -initial set up with app (for me) was not connecting to Google home -connected via nest app which then popped up on Google home app

The thermostat itself is great. Easy to install, connected to the network immediately, works and looks great. Alexa found it immediately and now I can boss my thermostat around from anywhere. Five stars, for sure. The optional back plate to cover the electrical box which sits behind the thermostat is less than ideal though. Thermostat is sleek and modern, the backplate is a cheap white plastic square with rounded corners that looks like a "builder's special" from Home Depot discount bin. I'm going to paint the plate to match the wall color and, hopefully, it will improve the overall look, otherwise I have to go hunting on Amazon for something a little more sleek.

Easy to install and it works flawlessly, I even had one wire wrong... turns out I have a heat pump, Their tech support was epic. 10 minutes on the phone and swapped a wire and done. Technician was very knowledgeable and easy to understand. Then I just started adjusting temp when neccasary and the third or fourth day it was doing it for me. Expensive? yes, awesome? Yes.

This thermostat replaces a ten year old product that was cumbersome to program and not particularly flexible in its settings. The Nest was easy to swap in and connect to with the nest app. It also connects to Alexa. It offers so much more than I had realized when I purchased it. I like that it uses cell phones to determine if you are gone and adjusts heating temp for an unoccupied home. It can be controlled from the app and shows you the status of heating or cooling wherever you are. If you have been away for days and the house has gotten cold you can begin heating remotely so you return to a warm house. Of course it works for cooling too, providing the same energy saving benefit.

The Nest - Learning Thermostat - 3rd Generation is the ideal product for anyone who wants to improve the energy use and lower the electric bill in their home. The Nest Thermostat does a phenomenal job of: A. Cutting AC usage while still cooling/heating home B. Lowers energy usage C. Tracks energy usage and gives reports D. Learns from past usage E. Sets temp while user is away F. Cools/Heats home with 3 options of use (App, auto, and manual) In addition to all this the device is easy to install, learns from its users, and provides easy to understand data via email and app usage. This product can change the way you view AC units. For its price it will pay for itself in just a few months. The only CON is that when you first install it there will be a few hours where it will take time to heat or cool the house. Other than this it is the ideal smart AC unit.

Installation is easy, just cut the power from the circuit breaker and remove the old thermostat and match the wires on the back of the old one to this new one, everything is plug and play. Install the wall plate and done! Works well with the app too and it's nice to be able to control the A/C system from anywhere. It also looks really good on the wall.

I was in the process of upgrading my HVAC system, so I wanted to give the NEST a try. I purchased 2 for my lower and upper levels. Install was very easy as well as configuration. I have other devices that were easily connected to the NEST. They are expensive; however, with all the features, along with the clean modern look it adds to your home, it was worth the extra price.

This made it easier for me to operate my AC My thermostat is in the living room, in the past when I’m in the bedroom or office and I need to turn on the AC or change the temp, I have to go to the living room to do that, now I just open the phone app as do anything I want from there Easy to install, if your old thermostat is one of the popular brands then the installation will be very easy, if it is not, then still the installation is not very complicated since all the wires are color coded Before you do anything you need to put the AC circuit breaker off. I did not do that and one of the AC units fuses burned, I was lucky because it was only a fuse, but turn off your AC circuit breaker To prevent damages to your AC unit and to prevent shocks to yourself

Love this 3rd generation thermostat! Why did I not purchase this sooner. It’s perfection, works seamlessly. I set it and I don’t have to worry about it. It maintains your desired settings and I love that you can operate it from anywhere when you leave your home from the phone app. Goodbye to the obsolete thermostats. It looks great also. I purchased the stainless steel version. Can’t wait to test the cold/ hot settings when fall enters and your nights and mornings turn cold. I would recommend this product to anyone in need of a thermostat. It is pricey but so worth it.

Finally, I installed the unit following the very simple directions included (actually I watched a YouTube video first, highly recommended so as to give you an overview of the entire process). Here's one pro tip, take a photo of the wires and how they are attached to your original thermostat before removing them, it will save you lots of time and help you install the unit right the first time. Other than figuring out how to customize the display, the unit works, heat, cool, fan all respond properly and it probably only took me 1 hour all together (including viewing install videos!-) The app connected to the wifi easily and the basics controls are pretty straightforward. Looking forward to getting to know the unit better when the heat arrives and we have to begin using the A/C. Also, be sure to get your rebate from your participating energy provider, this makes the purchase a no brainer as it should help to save much more in energy costs than its purchase price.

Very easy to set up. Connects fast and up and running in under half hour. Takes about a week to learn your perfect settings. Great item

I purchased this on 30 January 2020 and had installed.Love the design it is programmable to my needs.I lower temp while at work.Turn it up hour before get home nice and warm.It is easy to learn.I watched a few how to videos before so wasn't that bad. The only down side I have .Is the back is white I purchased stainless steel thermostat thinking back plate would match.But it is white plastic. I would highly recommend this product. I had it professionally installed.The back plate issue NOT a Best Buy issue.

Made the jump to NEST. Old unit was malfunctioning, decided to go high tech. Ameren IL offered $125 toward the purchase of this device. That's 50% of the total!! I installed the NEST app on my phone and my wife's phone. It's great! When the T-stat sees our phones are no longer home, the temp is automatically adjusted to an ECO setting as there is no point in heating/cooling an empty home. It works flawlessly. Installation was easy, exactly the same as a normal T-stat. Only 4 wires on mine. I really recommend this to anyone.

This thermostat works great! Even though in your instructions it says you don't need a power adapter (C Wire) just get it! If you don't you will have all sorts of problems. Its easy to install and once you do it works like a BEAST!

My thermostat has been installed about a month. I really had no problems with the install and linking to the app. Everything worked on the first try. It was surprising how heavy the thermostat felt before I mounted it. As far as the thermostat's operation goes, it seems to get confused whether I am home or not. My schedule varies A LOT, and I have NO consistency for a daily schedule. That said, I would say this is why my Nest is confused! If I had a M-F 8-5 schedule I would guess everything would be great. My favorite part of the thermostat is when I pass close to it, the analog clock shows up. I don't have A/C and don't turn on the heat, so I really just have an expensive, but nice looking clock. I did get this on sale, used a gift card, and received a utility rebate, so I got a good deal anyway.

I couldn’t be more happy with this thermostat. It was about 30 minutes from taking the old thermostat off the wall and getting this one installed and up and running. Make sure to take a picture with your phone of your current wiring so that you don’t forget what wire is controlling what. Match up the wires to the easy diagram and it has worked flawlessly.

Simple to install. Subjectively looks good. Easy to understand the controls and tracking. We only have heat so our options are limited as far as turning heat on and off but the UI is pretty impressive. If there is something I want to change its just there. Pretty much right were I thought it would be. Its really intuitive. I assume we will be able to track and control our usage to save some money but I cant say how much of a difference we've been able to achieve yet. Ive only had to circulate air occasionally since I purchased the device. Its a little pricey compared to some other options, but I would still recomend anyone in the market to consider it when comparing other smart thermostats.

Works great, made my life more easier! I have Airbnb, when not home, I can control the temperature from whatever I’m at! Will highly recommend it!

I had the 1st generation, which had no problem for as long as I had (until we moved, about 10 yrs). And I recently have purchased the 3rd generation thermostat for my new home. As I expected, very pleased with the impeccable design and performance. Very easy to install and configure. compatible google home.