Customer Ratings & Reviews

I spend more time trying to trouble shoot this device than to actually use it. My temperature would some time set it self to random number or the aux heat come on more than the actual heat. regardless what temp i set it too.

Had some trouble installing but did not have to do with the nest itself.

works well but it does requires some trial and error before the thermostat learns your habits

So far it's great, there is a lot of options so it may take a while to figure it all out.

Logging in through app can be a hassle along with trying to change your password if you forget it.

I love the nest. Although it tends to do things on its own which I don’t like.

The nest is a cool product to have but can't figure why it's worth $200. Its a tech product with an app where you can control it but I replaced a programmable thermostat with nest that wasnt as expensive than nest. Still tryin to learn why I paid over $200 for this product that I'm not impressed with yet

Long story short, the features and functionality of this device can be good to great. However, make sure your system and thermostat connection point has and supports a common wire. Despite Google/Nest's insistence that you do not need one in my experience and in that of many others you really do. Without a common power your thermostat under heavy load will not pull enough power off your system. As a result it will possibly (likely) cause your HVAC system to short cycle. There are various remedies available to alleviate this issue, but for people who do not have a common wire and or have a system where heat and A/C are spliced together, this can be more trouble than its worth and or require an HVAC specialist to rewire your system.

Love this device, looking forward to saving on might energy bill. So convenient with the phone app

Love it, simple install.. much more reliable and easier install than ecobee, my 73 year old mother in law works it without an issue.

Make sure the battery is fully charged and you should be good to go. Great technical support

It was quite frustrating dealing with your staff I went to 2, no 3 different best buys and finally someone kind of got it right. Not too happy with Best Buy. I am about to request the Geek Squad to come out to my home to repair something, let's see how that goes.

Seems to work fine...will see what my utlity bill looks like.

I absolutely love it. The best purchase thus far.

This is a great product, the UI and the app is very easy to use. Setup is easy too

Can’t say I really enjoyed this thermostat. I like the ecobee4 better

Is able to learn where you normally set your temps and saves you money.

Good, but a bit too complicated. Should have to add on features not have to take them off...

need better instructions for installing and using for heat pump

Work as appetite wonderful product helps save money on heating bill, wll recommended.