Customers highly value the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate its simple installation and sleek design, while also enjoying the convenience of connectivity features. However, some customers note compatibility issues and concerns about the battery's performance. A few also mention that the price point and scheduling features could be improved.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 443 Showing 8,841-8,860 of 9,256 reviews
Rated 4 out of 5 stars
Great device but make sure you have that 5th wire
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the Nest but had issues installing because I had to figure out how to power the Nest since our house didn’t have a dedicated constant power wire. We just ran a new wire which wasn’t too bad and all is good now! I just wasn’t expecting the additional work when I purchased one super cold winter night.
I would recommend this to a friend
Rated 3 out of 5 stars
Cood be the better
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This reviewer received promo considerations or sweepstakes entry for writing a review.
In the winter it helped me to safe money but summer was horrible. I used ac more than last year
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Good product
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to program. Works well with my alexa. The install doesnt take a rocket scientist
I would recommend this to a friend
Rated 5 out of 5 stars
We love it
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Super easy to install. 1st full cycle gas bill since I installed it just arrived, Saved $65! (About 33%). Also love the convenience of being able to adjust temp from my phone.
I would recommend this to a friend
Rated 2 out of 5 stars
misleading
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It makes it sound like its easy and works everywhere. It doesn't the support line was awful and took over 60 min to discover they don't know what they are doing. They ended up trying ot sell me an install service instead of asking a ten second question. In the end I returned it. Wouldn't recommend until you are certain it will work for you.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Nest
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We could not get it to work at our house. Unsure if it was a bad one.
I would recommend this to a friend
Rated 1 out of 5 stars
Google Nest - Pathetic product and service
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The WIFI of theNEST Thermostat is not working. It's been 2 months and I still did not get the replacement of the device which was promised by Google. Case ID 3-3686000036254. In this winter season, the thermostat is such an important device and it is not working for several months. But no response from Google. What a pathetic service!!!
No, I would not recommend this to a friend
Brand response from Nest Support
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Hello there, ChiradeepB. We're sorry to hear about the issues you've been experiencing with your Nest Learning Thermostat and the lack of response regarding the replacement. We understand your frustration, especially during this winter season when a reliable thermostat is crucial. To address your concerns immediately, we encourage you to visit our support team directly a the following link and share your recent case number so we can check for any updates or progress about your concerns: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Frustration
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It seems simple enough, but it resets itself to what the installer programmed. I even tried updating the programming on my phone and it still resets itself. I know it's an adjustment but it's been a couple of months and it still resets at the weekend. No impressed so far.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Cannot find network
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The worst product I have ever had. No customer support, no one to reach since it stopped working. We bought it a year ago and we are so disappointed with it. It stopped working, cannot find any network around it, not the house and not any....we cannot work it from our phones anymore and need to go down or up all the time to change temp. How can it be? Such a defect product? And no one to talk to
No, I would not recommend this to a friend
Brand response from Nest Support
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Hello there, AvivitE. We’re sorry to hear about your disappointing experience with the Nest Learning Thermostat and our support team. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues you’re having with your device. We appreciate your feedback on reaching out to our support team and have taken note.
In the 'Contact Us' link below, you'll need to fill out the form until you reach 'Step 3' which will give you an option to chat with our support team or receive a call from us. We look forward to assisting you further: https://support.google.com/googlenest/gethelp
Rated 3 out of 5 stars
Auto Vacuum
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The vacuum does well, but doesn’t pick up every drop. Wish it was more powerful.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Not Compatible
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately the Nest thermostat was not compatible with my ac unit. I had to return it.
I would recommend this to a friend
Rated 5 out of 5 stars
Great product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This little device is awesome! It makes life so convenient especially at night
I would recommend this to a friend
Rated 3 out of 5 stars
Installation is not as easy as they explain
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall good but installation was not as easy as the demo shows. Had to do some research
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Nest thermostat
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You can control with a small phone . We like how it’s a learning thermostat
I would recommend this to a friend
Rated 1 out of 5 stars
This product is supposed to make my home smarter..
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This product was supposed to help make my home a "smart" home but purchasing this product was the dumbest thing I could have done.
This product was NOT easy to use, it did NOT work at all. For a " third generation" product , i expected to at least be able to easily navigate through the options, easily make selections or even add a simple zipcode for my location.
Even the customer service rep from NEST , advised to enter all my info ir to navigate the product menus snd options on my phone instead of the actual touch screen on the unit.
I spent an entire day on the phone with multiple customer service reps from NEST.
One of them even blamed the faulty operation due to my brand new air conditioner.
At the end I did save money, i saved about $300 by returning the product!
I would never recommend this product to anyone who wants to save money or have a smart home.
Maybe the "fourth generation" will be better.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Nest install - beware!!!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best Buy installed 2 TVs, Sonos Arc, Refrigerator, W&D, and 3 Nest. As recommended, got the Total Tech Membership. All was great until the Nest were installed (TV and appliance installers were great!
Nest installer Ralph damaged 2 of my 3 units. They are not working, period! We are now waiting until Wed to get the 2 units repaired. 5 days it will be without AC in 66% of my brand new house. My wife and I are very mad!
If you are installing Nest and Ralph shows up, tell him you changed your mind. Trust me. He has no clue what he is doing!
No, I would not recommend this to a friend
Rated 3 out of 5 stars
OK
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I suppose this would be great if mine worked. Nest customer support was dookie.
I would recommend this to a friend
Rated 5 out of 5 stars
Mr.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super install, Great product. Easy to read LED and functions perfectly!
I would recommend this to a friend
Rated 5 out of 5 stars
Super functional
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my nest! So convient to set my thermostat schedule in advance as well as make updates from my phone. This has saved me so much money over the months!
I would recommend this to a friend
Rated 3 out of 5 stars
Sometimes helpful sometimes annoying
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Wish it had a manual mode and didn't always change the temp on you.