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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 9256 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers highly value the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate its simple installation and sleek design, while also enjoying the convenience of connectivity features. However, some customers note compatibility issues and concerns about the battery's performance. A few also mention that the price point and scheduling features could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 446 Showing 8,901-8,920 of 9,256 reviews
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Nest and how easy it is to use. It has definitely lowered my gas bill.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could not get it installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not compatible with furnace with humidifier. At least I could not get it figured out. I contacted two electricians and one "HVAC" company. No help. Had to return to store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    GOOGLE proprietary.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first two i have needed to be replaced and it Works only with google “surveillance” account and collects all the info at the house it could. As usual GOOGLE way.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to help keep my electricity and gas bill lower and it dropped it by 15% the first month and told me where I could adjust to make it more eco friendly. I highly advise

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 thermostats one would not connect to the Wi-Fi

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, TarunjitS. Thanks for leaving feedback about the Nest Learning Thermostat. We’re sorry to hear about your experience with one of the two units. You may want to check for any wireless interference that can affect the connectivity of your thermostat. We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. If your other thermostat is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

      We’d like to investigate for other reasons why the other thermostat is behaving differently. Please contact us whenever you have time here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Does not work in my home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is frustrating after 1 year of sending emails to Nest they still have not fixed the issue of being able to use when you have 1234 wire combinations.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps delaying my heater and ac very unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. But keeps delaying my heater and ac. Very unhappy. Going to return it and try another smart thermostat

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my nest!! I have no clue about electronics and it was super easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works ok, takes a long time to learn

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several weeks for the stat to stop overheating the house by several degrees

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i bought this in September to get ready for the cold weather ahead and ended up lasting for a lil bit of use in october. Now its November and the unit is dead and does not work. Died on the coldest morning we had so far. Started by the battery slowly not keeping full charge. Only lasted 3 months and is outside the return window and google seems like there not guna do anything about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    was good while it lasted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the first year i used it was flawless, it sat in storage for the 2nd year and now i recently purchased a home and decided to connect it to our system, the spin will stopped spinning as i assume the grease dried up and my new ac unit would go on and off multiple times when activated it, i ended up switching to my old thermostat that came with the home and everything is back to normal. I called nest and they could not help me so if you want a thermostat that last a year this is for you, otherwise i would stay away.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear you've experienced issues with your Nest after installing this in your new home, and we'll be happy to look into this further with you if you can reach out to us through one of our social media channels.

      Nest.com/help Nest

  • Rated 1 out of 5 stars

    Not so great or Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the item and was never told anything about a certain amount of wires that it needed and that it waas not compatible with my unit. After hiring 4 different people who did not know what they were doing all screwed up my units core wiring i decided to return it. I purchased an ecobee4 and whent trough another couple of installers who made things worse i found one who had to fix all the previous handlers mistakes and ended up paying 700.00 to have the new Ecobee4 installed. So, i am not to happy after all that!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're very sorry to hear of this experience you had with the Nest Thermostat and getting it set up with your current system. We do have a compatibility checker that can be used to determine if your current system is compatible with the Nest Thermostat: https://nest.com/works/#works Nest

  • Rated 2 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for about 6 months, after several hours on the phone with support they sent a replacement, that one didn't work at all. Went back to a regular thermostat.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest, and we'll be happy to look into this further with you if you can reach out to our support through one of the support channels available in this link: Nest.com/help Nest

  • Rated 5 out of 5 stars

    excellent purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this! It was exactly what my family and I were looking for!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Way overrated! Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as far as turning on or off but will drive you crazy when automatically adjusting Temps. Gets way too hot or way too cold. We are keeping it off so we might as well just not have it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I've made in a long time. The installation was excellent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it - you WILL be sorry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool looking but one thing I like from a thermostat is that it controls the temperature in my home and gives me accurate temperature reading of ... something. This is a hunk of garbage. It is overly difficult to use. and before your ask, yes - i am tech savvy but the user interface is pretty but very unfriendly. Took it back - So happy Best Buy has a customer friendly return policy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    NEST Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is great. The customer service is great at NEST.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for older furnaces!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of you have an older furnace...stay away! Not worth the hassle

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t last long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best product as it doesn’t last long This is our third Nest

    No, I would not recommend this to a friend
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