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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 9256 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers highly value the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate its simple installation and sleek design, while also enjoying the convenience of connectivity features. However, some customers note compatibility issues and concerns about the battery's performance. A few also mention that the price point and scheduling features could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 449 Showing 8,961-8,980 of 9,256 reviews
  • Rated 1 out of 5 stars

    Overheating to over 100 degrees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a few weeks out of warranty and the nest began to exceed 90 degrees and be so hot to the touch it was alarming. Paid pro to come and troubleshoot. Verdict: it’s junk and google/nest won’t stand behind their product. Lots of similar experiences out there if you do your research.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Outdoor speakers brand new dont work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys or gals that come to fix the new products i bought have no authority to request a new product if the system sold was bad due to equipment or installation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xx

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first installer could not figure out how to connect it, 2nd person told me it was not compatible with my AC

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, BarbaraM. We appreciate your feedback on the Nest Learning Thermostat. We're sorry to hear you ran into installation and incompatibility issues. Although Nest thermostats work with most 24 volts heating and cooling systems, there are some systems that aren’t compatible. Full instructions to check if your system will work with the Nest thermostats are available on our online Compatibility Checker here: https://support.google.com/googlenest/answer/9246656

      If you’re willing, you contact us anytime so we can guide you with checking compatibility all the way through installation and setup here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    The compatibility checker is not accurate

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible with my home even though Google's compatibility checker said it was. It turns out there are 2% of homes in the south that this thermostat is not compatible with, but their compatability checker will not catch it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Needed Common wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be ready to call an hvac company and spend some more money. Other than that, good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work properly.. Needs to be recharged all the time...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Recommended.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much trouble to operate and troubleshoot, and, getting a replacement battery seems to be problematic. This thermostat lasted less than two years, before its internally-rechargeable battery became so weak that the device could no longer connect to WiFi. NOT recommended. I did just buy a second one, but only because we are experiencing this Christmas week 2022 arctic blast, making it necessary to act quickly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable learning capability.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Nest thermostat. It does not work as well as the first one. It behaves erratically as far as the próx sensor is concerned forcing me to touch it. The learning portion is also not really reliable and so far the notion that you don’t have to lift a finger is false advertisement.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with your Nest Learning Thermostat and we'll be happy to look into this with you and assist with any adjustments the setting may need to ensure this is working as it should.

      Feel free to reach out to us through one of our support channels which can be found here: Nest.com/help Nest

  • Rated 1 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not accurate reading on the app, have to guess if the temperature is low

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there,, we want to help you achieve the desired control over your Nest Learning Thermostat. Our customer support team is happy to assist you with any questions about managing your thermostat settings. Here we leave you the contact link: https://support.google.com/googlenest/gethelp?sjid=1590758909924472272-NA Nest

  • Rated 1 out of 5 stars

    Nest tech just gave up and said to return it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is supposed to be easy to install and use. Even Best Buy tech could not figure it out twice. Nest tech just gave up and said to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrongful name

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I receive notify the package was delivery on my name which I didn’t order. It was belonging to lady with her address in Ohio. I’m from California. Actually I haven’t got her package. Strange use my name on her address. Is that confuse you?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am suing Google, join me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I threw this fancy piece of equipment in the garage because it doesn’t deserve disposal into a waste bin. No words describe garbage sold to a gullible proletariat. Stay away and join any class action suits you encounter

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I can NOT reccomend this thing! Doesn't work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this so excited to use it - newer house and boiler. We put it up - and we swear to GOD it was insanely inconsistent with doing it's only job - keeping the house warm! Read up on it - it saps power from your boiler - and really needs a dedicated power line to run. If you don't have that - don't buy it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Zero stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not purchase this item. Somebody else purchased it under my account with my credit card. I wish I wasn’t getting these surveys. Especially about this product that I did not purchase. It gave me the biggest headache of my life.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad integration

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These thermostats cannot average the temp with the sensors.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, BrianN. Thank you for sharing your concerns with your Nest Learning Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. The Nest Temperature Sensor is designed to give you an option to choose where your thermostat measures the temperature in your home to help keep you comfortable. If you are in need of any assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Not capable with wiring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said it didn’t Ned to have a c wire but my electrician was still not able to install 15 day return policy is ridiculous when you need someone to install it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult to program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend Nest thermostat. I found it clumsy to program. Not capable of sending alerts of any kind. Limited capabilities. I will return mine if possible and get a Honeywell to pair up with a Smart Things hub. All types of alerts are available... and can be programmed easily.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damages systems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest thermostats cycle the AC to get its power. This results in the AC compressor to come on every 5 minutes or so. This will result in excessive wear and tear on the system. Nest needs to come up with a better way to get its power.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never actually worked. When we finally got to installed never work an since we are senior people we buy it in advance that way when my son came to visit and install the warranty expired.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s never worked well, you’re choosing your comfort temperature but it’s always going for 8-10 degrees higher

    No, I would not recommend this to a friend
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