Customers highly value the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate its simple installation and sleek design, while also enjoying the convenience of connectivity features. However, some customers note compatibility issues and concerns about the battery's performance. A few also mention that the price point and scheduling features could be improved.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 450 Showing 8,981-9,000 of 9,256 reviews
Rated 5 out of 5 stars
Works exactly as advertised
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This reviewer received promo considerations or sweepstakes entry for writing a review.
There is not much I can write that has not been already said. I purchased Nest to replace what I thought was a failed thermostat and it turned out to be something else wrong, but we kept the Nest anyway because it really changed how we manage temperature in our house.
Programming the 10 year old "smart" Honeywell thermostat required some sort of college degree I didn't possess so we were fiddling with it daily. Along comes Nest and managing temperatures and times is a breeze. Install took less than 10 minutes.
We looked at Nest daily for the first week and now, 2 months later, we haven't looked at it in probably 4 or 5 weeks: it just works. I can think of no better accolade than "it just works".
I would recommend this to a friend
Rated 1 out of 5 stars
Returned
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Couldn’t get it to work - called HVAC company and they said they always had issues with it. Ended up returning it and going with Ecobee, which we’re very happy with
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Did not work.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It did not work. The display did not come on. Do not purchase.
No, I would not recommend this to a friend
Brand response from Nest Support
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Hello there, Trini2DBone. Thank you for sharing your feedback about your Nest Learning Thermostat. We're sorry to hear that your experience with the device was less than ideal. We hear your concerns, and have taken note of it. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Rated 1 out of 5 stars
Extremely disappointed in Google products
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
$250 bucks and it lasted a year and 10 days! Just enough for the warranty to expire! The wifi is blown so this unit and the remote temperature sensor are now worthless.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Garbage thermostat
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Only get this if you don't mind the chance that an electrical surge will turn off the thermostats ability to be controlled by apps.... So if you're away from home and it's below freezing.....you may come home to an ice box!
No, I would not recommend this to a friend
Brand response from Nest Support
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We're sorry to hear about this experience you've had with your Nest. If the Nest for some reason loses its internet connection, as long as there's power going to the Nest, this would still act as a standard thermostat and continue to control the homes HVAC system.
Rated 1 out of 5 stars
Not able to make Nest work
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Had great hopes to be able to control temperature from phone, notebook. Followed all instructions regarding wiring but was never able to get Nest to turn on. Installing in new build home.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Still not installed
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my 2013 built home. Currently have a honeywell digital screen thermostat, but it seems to only have the R and C wires. Check compatibility before u buy.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Trash
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Trash product. Sent a power voltage through my system that almost fried my whole ac unit. Did fry my thermostat. Had to put old one on again.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Easy to setup and very functional
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this on a lark. Was intrigued by the ability to control remotely when away by using my iPhone. I am no electrician by a longshot but the installation instructions and website interactive help made the setup very simple. Offsite control with my phone is easy, and I can also control with my Amazon Echo. Self learning as well as programmable more. Attractive unit. Would recommend without hesitation.
I would recommend this to a friend
Rated 1 out of 5 stars
Vickie Fremont
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My furnace is old and they were not able to install it as it did not have a common wire. It sure it would have been nice if they were able to install.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Thermostat
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My enery bill has increased. The settings are ridiculous the heat or AC can come on at any time. Its only good for turning the temperature to a comfortable after a vacation.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Not good
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had to return this product do to not turning on at all. Even after I hooked up everything as it was suppose to and even got help and couldn’t get it to turn on. So took it back
No, I would not recommend this to a friend
Rated 1 out of 5 stars
problems with device
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The heat came on at 69 degrees after it was working for two days. Confirmed my wiring was correct. Bought a different thermostat and it has been up and running for one month without a problem.
No, I would not recommend this to a friend
Brand response from Nest Support
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We're sorry to hear about these issues you've experienced with your Nest, and we'll be happy to look into this with you if you can reach out to us through one of our support channels.
Nest.com/help
Rated 1 out of 5 stars
Never worked
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We tried to install but it would not connect to the nest server. We were unable to reach nest and Best Buy return policy will not allow for a return.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Always an issue with Nest
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It didn't work. First I paid to have it installed then I had to have another person come out to remove it. Total waste of time and money.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Poor design and misleading labels
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Save your money. Their RD dept needs a new leader. Needs an external power source, unclearly labeled. Tech support is very untruthful in helping you. Not worth the hassle or the $249 PRICE!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Nothing lasts
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
What a piece of crap. Just quit working. Kept dropping connection. Will not select things. Awesome I can’t wait to buy another one.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Wroked graet for the first year.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did what it was suppost to for a year. then the wifi went out on it. stilled worked as a thermostat. now a year and a half in the thing resets itself over and over.
No, I would not recommend this to a friend
Brand response from Nest Support
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We're sorry to hear about the issues you've experienced with your Nest Learning Thermostat. The Nest Learning Thermostat comes with a 2 year warranty, so please reach out to us through one of our support channels so we can assist.
Nest.com/help
Rated 1 out of 5 stars
Not me but Best Buy doesn’t help fix the situation
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awful. As I keep telling you this wasn’t me but but don’t do anything about it. I didn’t buy this. Whoever did used my name and password
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Doesn't last & the app is crap
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Has a 2 year warranty and broke after 2 years and 1 month. The nest app is clunky and setting a schedule is so difficult.