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Customer Ratings & Reviews

Google - Nest Learning Thermostat - 3rd Generation - White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 9267 reviews

97%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
batteries
  • Rating: 5 out of 5 stars

    Number 1

    Posted
    Gvalencia
    • Verified PurchaserVerified Purchase

    I got this as replacemt for an existing who presented problem with the battery Both were not compatible and everything must be replaced

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok but could be better

    Posted
    Acetate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The device itself has s not bad, but the wireing and battery could be better as the battery sometime just die and wireing get confused with power supply and sometime just work again. Nest should constantly release latest firmware so

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Easy Installation; Nightmare Set-up

    Posted
    CloClo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought two of these, one for each floor. I set each one up in 15 minutes, and I've spent hours trying to get it them to work. They lose battery charge in about 3 hours; they turn the AC on and off every few minutes without cooling the house. The message says it'll take 2+ hours to cool the house. I've read everything on the issues, and the solutions are not simple, and according to reviews you can sit on hold with their customer service forever. I checked prior to purchasing that they would work with my AC. Not so. I am beyond livid, as now I've to call an electrician, and it is 104' tomorrow.

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear you're experiencing these issues after installing two Nest Learning Thermostats in your home. From what you're describing it sounds like you may need to have common wires installed to prevent the behavior you're seeing. In most cases, Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But in a small number of situations you may need to connect a common or C wire to deliver enough consistent power to your thermostat.

      You can learn more about this in the following articles:

      https://nest.com/support/article/When-Nest-needs-a-common-C-wire

      https://nest.com/support/article/Troubleshooting-strange-heating-and-cooling-behaviors

      For further assistance please reach out to our support team so that we can help.

      nest.com/help Nest

  • Rating: 1 out of 5 stars

    1st week Battery Died

    Posted
    Primeco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The first week the internal battery died not allowing me to control the thermostat. I did some searching on the nest website for solutions but couldn't find answers so I call support (they say their 24/7 but its very poor at best) I talked to a woman who helped in the initial contact I was given a case number and was told to call back if the symptoms persisted. symptoms persisted and I have tried twice with no answer. Today Saturday I called again and after 30 min someone picked up, then put me on hold for another 30 min then some one got my case number and as of this writing I have not heard for that person I am at 1 hour and 26 minutes still on hold. Don't buy any nest product I am going to return this one. They say they have long Waite times because apparently there are a lot of people with issues similar to mine Dont buy Dont buy save your self a big headach

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear this happened with the Nest Thermostat. We would be more than happy to troubleshoot this with you via social media or even live chat in order to determine what could have caused this to happen and how we can work to resolve this issue: nest.com/help Nest

  • Rating: 1 out of 5 stars

    Errors drains battery

    Posted
    Mn29
    • My Best Buy® Member

    I've never had a thermostat that drains the battery before leaving you stuck in the cold with no heat! This thing worked great for a few weeks and then get code e73/4... Searched online it takes power to charge internal battery but can't get enough. Seems a common problem... no advertising stating this is common and may happen and you may need a special dedicated C line wire installed! It needs too much power! No low battery warning, just dead! The old digital thermostat works great! What if this happened when I was at work or on vacation and the temperature is below zero?! Angry!!!! Ridiculous!!!!

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear about the issues you've experienced with your Nest. If the Nest is not detecting power from the wires, then there will be no power for it to take a charge from. If you're experiencing a power error, this means that the Nest base isn't able to read the proper 20-30 volts needed for the Nest to power the HVAC unit properly.

      If the error persists, please reach out to our live support so we can assist with troubleshooting the issue and determining the proper resolution.

      Nest.com/help Nest

  • Rating: 1 out of 5 stars

    Awful Battery & navigation nightmare

    Posted
    Thomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Kept restarting continuously during initial installation. Called nest customer service and they suggested to charge the unit with USB cable. It worked fine for few days and then battery charge issue cropped up again. Well I didn't want to charge the thermostat every time using USB cable. So decided to return it and got Ecobee4. Also I was not comfortable with fiddling the Nest dial to select an option. Not sure how someone in nest lab can come up with such idea to select a menu option. Also its not compatible with smartthings and you will have to do circus to get them talking with each other.

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear about these issues you've experienced with your Nest not holding a charge. There are a few different reasons an issue like this could occur, and we're always available 24/7 to help troubleshoot any issues you may experience like these.

      Nest.com/help Nest