Customer Ratings & Reviews

We've had our house for 7 years. It's a 1900 sq ft ranch with a full basement. We have used a generation 2 Nest Thermostat since then. It worked well with no issues, but it ended up getting the screen cracked, so I when I given the opportunity to upgrade to the gen 4, I jumped at it. The removal of the old nest was very easy. The instillation of the new Nest was very easy. The base fit exactly where the old base sat and was easy to level. I did have issues little wires but only because I have fat fingers and I'm clumsy. The app walks you through everything you need to know. Mine was easy because the wire setup was the same as my old Nest. After the wiring was done and the app linked with the unit, everything else was pretty simple. We placed and setup up the secondary sensor in our sons room because it doesn't hold the temperature as well. I love the look of it. The new unit is a little bigger but it's stylish in my opinion and it's easier to operate. The display is bright and easy to see. The comfort settings are easy to understand and follow. You can set away comfort temps. The app is easy to use and can change the temp at will. Overall this has been a great upgrade. It's attractive and the install was easy. I would recommend.

The thermostat was easy to set up. It looks good on the wall.

Learning capabilities out of this world. Very smart thermostat! I like the 3rd generarions design more. Easy upgrade, take down the old and just replace with the New 4th generation with same screws, comes wifh back plate even though google sells the different colors backplate. Oke area i wantsd to point out is the 4th GENERATION DOES NOT WORK WITH THE ORIGINAL NEST APPLICATION. You must use Google Home as the controlling ( big dissapointment ). Would purchase again jist to keep up with new technology.

Cannot see my self operating my HVAC any other way. Great thermostats!

I have had 3 Google Nest Thermostats in less than 18 months that all broke down. Google customer service is completely useless. The first one stopped communicating with WiFi so Google sent me a replacement one for $220 that worked 5 months. Then they wanted me to do the same thing again and I instead just bought a brand new one as i didn’t want them to send me a used broken one again. That one also stopped communicating with wifi before it broke completely down in less than 12 months. Stay away from it

Garbage product, garbage customer service, garbage warranty and replacement policy. Thermostat didn't even last 5 months before the network connectivity functionality failed (i.e., won't connect to or even search for and identify Wifi networks, which defeats the entire purpose of it being a "smart" thermostat). What's worse. Call customer service and they admit it's defective but won't send a replacement until you've completed their unfair and unduly burdensome "replacement policy." Under the policy, you have two options. First, send in your defective thermostat and upon Google's confirmation that it's indeed defective (despite customer service having already conceded that it is), you will get a replacement shipped in "7-10 days." But in the meantime, you and your family have no thermostat or heating. Second option is Google sends a replacement "within 2 to 5 days." Catch is they place a $250 "hold" on debit card or credit card, which is allegedly reversed once you send them the defective thermostat and they receive it. All of this despite the exact type of thermostat being available on Amazon for only $190 with free Prime shipping. Also despite the fact that you've already dropped close to $300 at the time of purchase. So now you've tied up about $550 of your hard earned money on a "smart" thermostat that doesn't work. Sounds pretty "dumb" to me. Bye bye Google, you've lost a loyal customer.

I only wish that I could laeve -stars! I have had this thing for a couple of years. If you are the type of person that can't decide what temperature you would like you house to be and need google to do it for you, because they are smarter than you, this is your thermostat! EVERY DAY I set the temp and it is changed! I have reset it, looked for a way to change it, to stop it. Doesn't exist! Welcome to 1984!

I tried for 5 hours to connect this to WiFi. Could not do it, nest said it’s a firmware issue. Returning.

Nest was a great company until google bought. There is zero active support for the Nest, all you can do is search for other people’s posts that have tbe same problem as you - and there are no solutions. This product is overpriced garbage and has cause me to waste money - the Nest does not follow scheduled settings and turns on AC needlessly. Avoid!

Brightness is not adjustable, cannot use Nest app for thermostat controls, other than that it's a good upgrade from pervious gen.

You won’t be able to set a target temperature because google doesn’t allow you, they’re control freaks. The range is 4 degrees, either too cold or too hot. Can’t make it automatically set around one temperature. Go with other brands.