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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1623 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,623 reviews
  • Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The updated Google Nest Mesh connection is much faster and greather than the previous version. Really recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bit bumpy at first but works amazing now

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant with this seeing all the negative reviews both here and across the net. And my first week or so with this product SUCKED (for reference, i was paying for Gig Speed internet and only grtting between 10 and 20 mbps output from this mesh system). I was so close to returning it to best buy for either exchange or refund. I literally had the box open and was ready to take the meshes down and rebox them. But then i decided to do one last hail mary. I reset my ISP modem (it automatically got all my info from the ISP) and factory reset the entire Nest Wifi Pro System and started from scratch. And now, its working amazing (like its advertised). I have strong signal in all rooms of my house (including my garage) and my download speeds are faster than what i was getting with my previous gen Google Wifi product. Im glad i stuck with this product (and found out that the google home speed test may be showing slower speeds than what the system is actually putting out, so use a 3rd party's system like Ookla to check) as its been a blessing with moving into a new house and such.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works as I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So is working as I expected, the internet in my home now is fast than ever, the best thing is thar chou have the chance tonuse an internet cable in every unit to wired conect a gaming pc. The speed increase is the reason for my five stars score.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great WiFi once setup is complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great for the past month providing strong signal for all my IoT devices throughout a 2500 sq ft area. A few user interface issues during setup but once up, no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stay Connected Everywhere!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my older router system, and this has worked wonderfully! I get a great signal all over my house and all the way to my detached garage off the alley.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Strong contender

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the product just because I did not like the UI of it. No advance features but the speeds were great and very minimal configuration required

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for giving the Nest Wifi Pro a go, Guyinphx. Even though you’ve returned it, we’d appreciate any additional feedback you can provide — when you get a second, here’s a survey to share more: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent choice for replacing my older Apple base stations. The price seemed justified, considering I plan to use these for many years. They provide ample coverage for a single-family home of 1500 sq ft, including the backyard, without any issues. Simple setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big improvment from the previous version.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous two versions of the Google Router. I liked the simplicity and easy of use. I also liked that it was pretty much "hands off". The software updated itself anytime there was an update. I wanted more control over my networking, so I replaced them with another mesh networking router. It was fine for the time being, but wanted to at least have Wifi 6E. When I started getting disconnects and power cycling would not help, I decided to go back to Google Nest. I bought the 3 pack, which is a tad bit overkill for my 1800 sq foot house. I do have two stories and do have two of axis points on either sides of the 2nd story. I was pleasantly surprised at the range and capacity these routers can handle. If you need extra LAN ports, you can purchase an inexpensive Networking Switch and plug that up. Since moving to the Wifi Pro 6E, I have had zero issues or problems with my network. If you are looking for a Mesh Router that is stable and will keep you updated, this is the router to get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product once u get past the installation.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets start with pros: The speed of Wifi 6 is wonderful! Much improved from Google wifi (first gen is what i had) shipment came on time & clean protected package so I appreciate Bestbuy for the timely manner. The con: The setup was nothing short of horrendous. This new Home App setup for all devices was the single worst idea. it was better when each item worked seperately. Once you set it up DO NOT allow for the Nest Cloud service. I wasted 2 hours of troubleshooting to find that it connected to the internet once i turned it off. Save yourself 2 hours. I had to completely remove my original mesh & backhaul & install them 1 by 1 & on mesh. Then you need can go back & install the ethernet backhaul which required multiple resets. If you are not using wired backhaul then once you install the mesh power cycle each 1 again. Once i had it running they all started going offline until i rebooted them all. Make sure you dont need the internet when you set this up. Patience is going to be key. I gave it 4 stars because long term this is a great improvement & its not bestbuy fault that the setup is really difficult for someone who hasnt used nest before. I love Nest but the setup needs to be improved.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Excalibur, thanks for giving us feedback about the Nest Wifi Pro, and we’re sorry to hear of your difficult experience with the setup. We can imagine how much time and effort you’ve put on this, and we’re glad that you’re able to fix it. We’ll pass this information along to the right team for future improvements. Meanwhile, if you come across any questions or concerns about the Nest Wifi Pro, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Mesh Networks Are The Only Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic mesh network. Upgraded from a first generation eero and it lives up to the expectations. Very easy to setup, easy to use features. Easily covers two stories and a basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mesh System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Deal for Open Box. Looked brand new and has been working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Mesh System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. These hubs have a small footprint allowing you to place them in your home without drawing attention. The indicator light can be set to bright, medium or off. Easy access via the home app. You can individually reboot each hub if needed. I'm getting fast speeds and no buffering while viewing shows on multiple TV's.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mesh system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an are with bad connectivity hoping this system helps with that. Only had it for a month or so need more time to give it a better rating

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Good, Intermitten Issues with Connectivity

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good, however intermittent signal variations and device connect issues when the connecting device is moved from one room to another

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and no connectivity issues. Works extremely well in my 1890’s home. Very easy to set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Range is crazy!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely what i needed!! I was having problems with range, now im getting signal all the way in the back yard! The wifi mesh system works great, and works seamless with the google app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Google product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the app, and the easy troubleshooting. pretty much hassle free. Price was high but get this before any other products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No lag!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve have this for a weak now and it’s hardwired straight To my ps5 and no lag at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From 1 gb/sec internet speed the Google Nest enchanced the wireless internet speed from 8 to 30 mgbs/sec to over 300 mgbs/sec. It was super easy to setup and would recommend for those not familiar with mesh wifi systems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Monty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but drops out quite often. It’s annoying.

    I would recommend this to a friend