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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1623 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,623 reviews
  • Rated 5 out of 5 stars

    Google Wi-fi Pro, great upgrade from 2nd gen Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed greater speed from my WiFi after going from cable to fiber so I purchased the Nest Wi-fi Pro to replace my Google Nest 2nd gen Wi-fi system. The upgrade really upgraded my speed and got greater distance, even out to our pool which is on a different lot from our house. I also really like that each point does have an ethernet connection also, unlike the 2nd gen points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Links up the whole house

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent range, zero dead zones and easy to set up

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product but avoid buying open box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is pretty good and working as expected. Best Buy quality control on the other hand is very disappointing. I bought the Open Box package and the box arrived with no ethernet cable. I was able to borrow some ethernet wires from my neighbor to set things up and the Nest Pro is providing me excellent coverage through out the house. The setup was intuitive, although I wish there was a way to set it up via the web browser as well. However, when I reached the Best Buy customer support to send me the missing wires, they told me to pack up the items and bring to a store; that is just flat out silly and would cause me a bunch of down time so I decided to buy the wires from monoprice. I wish Best Buy would simply ship me the missing parts instead of making me go through the process of undoing my setup and taking to the store.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Jtariq. We're sorry to hear that you did not receive the Ethernet cable with your order of the Nest Wifi Pro. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you need any help in the future, please don't hesitate to contact our support team by visiting our Google Nest Help page for immediate support here: https://support.google.com/googlenest Nest

  • Rated 4 out of 5 stars

    Good Not Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Mesh is a simple system to install. It provides good coverage of our home. However, I am not sure if it's the mesh system that causes a lot of issue with our wi-fi. We had the Google mesh system before purchasing this one and it worked very well. I am still trying to figure out if the issue my wi-fi or the mesh. Also, I had to purchase a new printer because the new mesh doesn't connect to the old printer.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, GeorgeT. We appreciate your feedback on Nest Wifi Pro. Nest Wifi Pro (Wi-Fi 6E) can't be combined with Nest Wifi or Google Wifi (Wi-Fi 5) in a mesh network. It uses the 6 GHz band to form its mesh network, while earlier generation products such as Nest Wifi and Google Wifi use only the 2.4 GHz and 5 GHz bands for mesh connections. That said, we’d like to find out what’s causing your mesh system to behave differently. We welcome you to contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase works very wells , and my house now got internet everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Replaced the previous Gen of Google wifi system and it is waaayyy better. Definitely would recommend if looking to upgrade

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless drop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless keeps dropping i replaced with new set and still same issue

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, JaklinA. Sorry to see the Nest Wifi Pro wasn’t quite the upgrade you expected. There could be a few things impacting your connection — here are some ways to improve this:

      1. Your device is far from your router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, check out this link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC madebygoogle

  • Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helped boost my coverage. Was having issues with WiFi going through the walls where my Heater was due to all the metal and interferance. I bought this product and have great WiFi coverage since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nit a mess, it’s a mesh

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh router in not a mess, it’s a mesh So if you need a not messy mesh, this is for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup and works amazingly. A other great product from Google to create a whole home ecosystem. I get the same fast Internet speeds anywhere in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Wi-Fi router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little Wi-Fi router has really good range for my cameras around the house. One of the big features is web filtering for the kids straight. Easy forward getting it connected and set up. The only thing I would say negative is that it only has one Ethernet port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home wifi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wifi set up is easy and provided great wifi coverage of my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast mech system to support gigabit speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! I upgraded my internet from cable to fiber and my old nest wifi 5 mesh system couldn't support the gigabit speed even with the ethernet backhaul. So i upgraded to this Nest wifi 6e Pro. Now I get around 700 mbps, (with cat 5e ethernet backhaul) if I am line of sight with one oft he point or main router, which is more than enough for me. it's been more than a month and absolutely no glitches whatsoever. Nobody in the house is complaining about speed now. it was well worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google wifi

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google wifi is a good mesh network. Offering it in a 3 pack is very handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wifi 6 router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works amazing in my 1300sqft 2bd house, get consistent speeds in every room and even at the opposite side of the house, super easy to manage with the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great find

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for me. Installation and app was really straight fwd.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent router. Fast and good price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Easy install and very fast internet speeds. Easy to use setup features in app. This replace my eero 6e pro and older Orbi. Blows them both away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best wifi6e systems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and excellent coverage! Really good for getting the wifi upgraded especially if doing it for less technical family members :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Mesh Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast, condition was amazing, quick and easy setup absolutely recommended if you want amazing wifi coverage in your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mesh routers, solid coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with these Google WiFi mesh routers has been good, solid coverage and easy setup once I eliminated my user-error.

    I would recommend this to a friend