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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1623 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,623 reviews
  • Rated 5 out of 5 stars

    Google Mesh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement from my original Google Wi-Fi mesh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works phenomenal. Was suggested by my internet provider for the internet range boost we needed. Very user friendly and easy to set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Regrettable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to be honest, I hate this purchase. I'm not even sure why I purchased it other than we have a lot of google devices and I thought they'd integrate well. This is a terrible system if you want to connect through ethernet. The wifi coverage is not terrible but it doesn't live up to its claims. Next home, we're going with Unify.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, JohndC. We’re sorry to hear the Nest Wifi Pro wasn’t quite what you were looking for. Here are a few tips to getting the best possible connection:

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved connection.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it may not support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC madebygoogle

  • Rated 2 out of 5 stars

    Big Disappointment - very Slow Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up the three pack of Google Nest Pro, successfully, via the Google Home App on my phone. (Two points are hardwired, ethernet). I have 500down, 50up fiberoptic service. The Google Home app says that my mesh is working properly, and that I have "blazing" internet speeds, down and up.... but this is at the input to the Google Nest Pro Router. ISP confirms that their modem is receiving and transmitting correctly. The Problem - THE BIG PROBLEM - Google Nest Pro Mesh WIFI speeds are unacceptably slow... only about 150Mbps for download...but still near 50Mbps for upload. We've jumped through every loop to resolve this issue but are getting NO WHERE. I have a security system of Google Nest Wifi cameras that now keep dropping out of connection. VERY DISAPPOINTED. As soon as I find a better system, this 3-pack is going back to Best Buy. I might just put my old NetGear Nighthawk back into service. That worked fine. I just wanted the fancy Mesh system- that works fine - entire building has WIFI in the 150Mbps range. As I said, very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi GaleW, thanks for sharing the details of your feedback on Nest Wifi Pro, and it’s unfortunate to hear it’s a disappointing experience for you. We can imagine how much time and effort you’ve spent on this, and we regret that you’re not having the ideal experience we want to share with you. We understand your decision to return the devices, but if you’re willing to give a chance to investigate your concern, you may visit us at your earliest convenience here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Mesh This

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for a home router. I have a house that is 5k sf so I have one on each floor. All my devices connect with no issue and it was so easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simplicity and power in a discreet package.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were extremely user friendly. Great range, ease of setup. Integrated very well with my existing google home services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Home Network

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy pay on line, easy retrieval without having to go inside, Easy set-up at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these took them home to use with my new fiber. The set up took abotu 15min. Very easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy But Pricey . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install . . . but pricey . . . easy to install . . . but pricey . . . easy to install . . . but pricey . . .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from Spectrums device. Easy install and sends a awesome signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plus one for my three piece mesh.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this single one to add to my three piece mesh. Got this to replace my old Google mesh that newer devices were having a hard time staying connected to. I am glad I upgraded. Setup was easy. Everything is connecting and staying connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best One

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no problems. Setting up was easy-to-follow. It's a must get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works like a charm and is well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to set up and provides excellent coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. I am overjoyed with this purchase. Easy to install and set up. It works fantastic and the white smooth look is very chic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the Best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Wi-Fi mesh network just works. It's so easy to set up. The Google Home app guides you through each step with simple instructions and in a matter of only a few minutes, your home network is delivering an internet connection to your whole house. The app also shows you how to optimize the Wi-Fi signal of each device by placing them in the best location throughout your house. Then, when it's all done, it lets you test your download speeds to see how fast your internet is. Boom!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system for 1,400 sq. ft. house. Works in basement and areas that were not covered with regular modem and router. Easy to install with less than 10 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nesting my internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pushing 900MBps download and 800MBps upload. Very easy setup through Verizon home with wifi 6E certified 6 Ghz router. Paired well with the router from my Verizon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for most, some may not like.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a Pro product, this doesn’t mean I get limitless configuration of the product. In this case pro means set it and walk away. Limited in configuration but works. It does exactly what we expected and is more than fantastic to cover our house. Sometimes easier is better. Tired of fighting with your Wi-Fi, you won’t here. Tired of trying to automate your home and coming up short, not here. The pro version here… it just works. If you have a connection faster than 1Gb, you may want to look elsewhere, but this problem has been documented everywhere. If you just want to turn it on and forget about it, then you have the right one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well and fixed my constant wifi issues.

    I would recommend this to a friend