Customer Ratings & Reviews
- Model:
- GA03013-US
- SKU:
- 6473268
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
Does Not Work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my research, read the reviews on the different video doorbells, and talked to friends about the equipment they use. I wanted to use a wired doorbell, but my home does not have a wired doorbell system installed and there is not an easy way to install the wiring without penetrating the brick. Because of this I was forced to consider battery versions of the various products, which was eventually narrowed to the Google Nest Doorbell Battery. In short, do not waste your time with this product. I followed the instructions and stepped through the installation tool. The doorbell quickly connects with my phone and is easily added to my wireless network, but when it reaches the step, "Getting your device ready" it fails. The only error is, "Something went wrong." There is no error code, nothing other than a generic, non-descriptive, useless message. I do not know if the issue is with the elementary app, Google Home, or if there is a different issue. Based on my years of working in technology and troubleshooting products, I have tried multiple ways to get the product set up all yielding identical results: - I purchased multiple units; to determine if I received a faulty product, I tried a second doorbell. Identical results. - I restarted my phone to flush the memory. Identical results. - I tried installing with a different device, my tablet instead of my phone. Identical results. - I created a new Google account, and again identical results. - I tried performing the installation closer to the router. Identical results. - Just for grins and giggles, I turned my router off and gave it sufficient time for the cache to be cleared. Yep, identical results. Between each of the different attempts the doorbell was reset to factory defaults and removed from the network, and all attempts fail at the same place of the installation process. I opened a case with Google Support, on the first session the issue was escalated twice, first to “senior support” and then to “the technical team.” I was told I would hear back from them in 24-hours, more than 2 days later still no word. When you reach out to check on the status all they can say is a string of standard lines: - "We are sorry for the inconvenience." - "The team is working on it." - "We will get back with you as soon as possible." These are not my first smart devices in the house, they would be my first smart Google devices. The other products installed quickly and seamlessly without issue. The other apps are far more robust and feature rich than the Google Home app (at least based on what I have seen with the app). Google Home does recognize the other smart devices, but does not allow the devices to fully integrate, so you still need to keep the apps from the device manufacturer for the most robust features. Looks like I will be returning these items for a refund and will select something else. Save yourself the aggravation and frustration and purchase a different product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AGuyandHisDog, thanks for sharing the details of your feedback about the Nest Doorbell (Battery), and it’s unfortunate to learn of your difficult experience with the setup in the Google Home app. We can imagine how much time and effort you’ve put into these, and we apologize for the trouble it has caused you. Your input helps us improve how we handle cases with care and efficiency, and we’ll share this information with the right team.
Meanwhile, we request for your patience as we may still need to investigate the issue to come up with the best course of action. If you’d like to reach out and get further updates about your case, you may visit us anytime and share your most recent case number to our support team here: https://support.google.com/googlenest/gethelp
Great doorbell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a few issues here and there but it does exactly what i wanted!
I would recommend this to a friendAvoid!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the poorly designed product from Google and did not expect it to be this bad. Any product that you claim to easy to install should really be easy to install and then hold good. This thing keeps falling off on strong winds. The latch that is supposed to hold this thing to the back plate is very bad. As to the functionality of the doorbell it does the job well but the app is very bad and not user friendly. It surely is not worth the price and the $6 subscription cost.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SpeedBird, thanks for sharing a review about the Nest Doorbell (Battery) and it’s unfortunate to hear that it keeps falling off, and that the Google Home app is not user friendly for you.
If you’re using the wedge for a better camera view, make sure to install the wedge then position the baseplate plate over the wedge with the G positioned upright and use the wedge screws to secure it in place. Then attach the doorbell to the baseplate, align the circle at the bottom of the doorbell to the hole at the bottom of the baseplate, and push the doorbell in then down until you feel it click into place. Test the doorbell to make sure it is securely mounted. Please see this help article that includes video installation: https://support.google.com/googlenest/answer/10732535
Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you still need help after trying the troubleshooting steps above, feel free to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp
Nest Cam Doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Cam Doorbell helps to people to watch their houses in case that no ones are home, because can get notifications when someone is front door.
I would recommend this to a friendIt’s good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good and works great the night vision freaks out when you put a porch light on though
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, ZachC. Thanks for giving us feedback about the Nest Doorbell (battery). We’re glad that it works well, but we’re sorry to hear your experience with the Night vision feature.
Bright lights can delay or prevent the camera from switching to Night Vision. We suggest installing the wedge to angle your doorbell away from bright lights, or to install the doorbell in a shady spot. You should also make sure that any nearby surfaces or objects (like a wall) are out of view, since the doorbell’s infrared light can reflect off a surface.
Let us know if more help is needed by visiting us anytime here: https://support.google.com/googlenest/gethelp
Amazing device!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing device. Battery lasts for weeks in safe mode.
I would recommend this to a friendFunctional interactive doorbell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy w battery life and quality of product. Only trouble was little slow maybe from bad internet connection.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Bang4Buck, thanks for sharing your review. We're sorry to hear that you're experiencing some lag or slow speeds with your Nest Doorbell (battery). We'd recommend rebooting your device as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Google product all the way - as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product. Needs a $6 per month subscription plan for using the full power of features available. But the free plan supports most basic features required
I would recommend this to a friendGreat Value with no monthly fee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall highly satisfied with this item. The free 3 hours of video history was the main selling point to me (do not want to pay monthly fees), but now like the smart detections feature the best which can tell apart humans, animals, vehicles, packages, etc.
I would recommend this to a friend- Cons mentioned:Size
Beautiful hardware ruined by awful Google Home app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After experimenting extensively with all the other major cam and doorbell brands (Arlo, Ring). I really wanted to love these new Nest products. Sadly though, the nice hardware is let down by a few bad software features, and one terrible decision. - these new cameras are managed through the Google Home app, not the Nest app. The Home app is horrible and cluttered to use. I really don't understand why Google is moving its product to use this app - importantly, this also, means you cannot view your videos, or manage these devices through a browser - only through the Home app - there is not way to set notification schedules - to get notifications when there is motion during the night, but not during the day, for example. every other product I've tried offers this feature. without it the product is mostly useless as you either get nonstop notifications, or none at all. - there is no easy way to share clips with people - you have to download them to your mobile device then either post them somewhere or share them in a message - super annoying. - this thing is surprisingly massive! check the dimensions before you purchase
No, I would not recommend this to a friend Neat Google door bell camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the camera but the only thing that I dont like is that it only has 3 hour history. I would if liked for the videos to dissapear within 24hrs but thats it.
I would recommend this to a friendEasy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Only disappointment was that it does not come with a chime.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, MichaelL. Thanks for posting your review about the Nest Doorbell (battery). We're glad to hear that you had an easy time setting up the device. We appreciate your feedback on not having any chimes and have taken note of it. If you run into any questions about the device, feel free to let us know so we can help you, here: https://support.google.com/googlenest/gethelp
Great Doorbell, but Google Software not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the nest doorbell, except that it lags a little bit sending the message. The issue is the google software, I wish google use the previous nest software and expand it. Also, the camera doesn't record constantly even though it's wirely connected.
I would recommend this to a friend- Cons mentioned:Battery life
Needs a bit of work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad by any means, but the battery life and excessive loading time to see history were both below average.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi briant, thanks for posting a review about the Nest Doorbell (Battery), and we’re sorry to learn of your poor experience with its battery life, and with excessive loading time to see video history.
The battery life will depend on factors including activity, temperature, and doorbell/camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
We request for your patience as we’re working on a seamless solution. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
Please let us know if you need further assistance and feel free to contact us anytime here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life, Size
Uncomfortable to recharge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bulky, large. In addition, the metal support or base is very easy to release. To recharge the battery you have to remove the entire doorbell and this is inconvenient. Uncomfortable to recharge.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi NJVA, thanks for sharing your feedback with us on Nest Doorbell (Battery). We're sorry to hear that the design and features of Nest Doorbell (Battery) didn't meet your expectations.
The new Nest Doorbell (Battery) is a bit bigger compared to the previous generation of the Nest Doorbell model, since we had to accommodate the battery into the structure. Also, a locking mechanism holds your Nest Doorbell (Battery) in place with either the base plate or the 20° wedge. If you still find the locking mechanism insufficient, you may want to check with BestBuy for availability of 3rd-party anti-theft mounting brackets. We also recommend hard-wiring your Nest Doorbell (Battery) if you prefer continuous charging.
We value your feedback on our products and we'll make sure to pass along this information to our product team. For any other questions or support concerns, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life, Size
Uncomfortable to recharge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bulky, large. In addition, the metal support or base is very easy to release. To recharge the battery you have to remove the entire doorbell and this is inconvenient. Uncomfortable to recharge.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi NJVA, thanks for sharing your feedback with us on Nest Doorbell (Battery). We're sorry to hear that the design and features of Nest Doorbell (Battery) didn't meet your expectations.
The new Nest Doorbell (Battery) is a bit bigger compared to the previous generation of the Nest Doorbell model, since we had to accommodate the battery into the structure. Also, a locking mechanism holds your Nest Doorbell (Battery) in place with either the base plate or the 20° wedge. If you still find the locking mechanism insufficient, you may want to check with BestBuy for availability of 3rd-party anti-theft mounting brackets. We also recommend hard-wiring your Nest Doorbell (Battery) if you prefer continuous charging.
We value your feedback on our products and we'll make sure to pass along this information to our product team. For any other questions or support concerns, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
Great Doorbell
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of this one with in the grey color. great addition to our front door
I would recommend this to a friendGoogle doorbell
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent doorbell camera, battery charge is longer use up to month
I would recommend this to a friend- Cons mentioned:Battery life
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in battery, lasts a month, tops. If phone restarts it loses the history previous to restart
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Troy, thanks for sharing the issue with our support team. We´re sorry for the disappointing experience with the short battery life of Nest Doorbell (Battery).
Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)
It's important to check the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp
Great doorbell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great doorbell. I would definitely recommend thiz video doorbell if you have a google system in your household or just looking for a great video doorbell
I would recommend this to a friend