Customer Ratings & Reviews
- Model:
- GA03013-US
- SKU:
- 6473268
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
None
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to say at this time. Haven't had it long enough,
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, MelodyG. Thank you for choosing Nest Doorbell (battery). If you are in need of any assistance, we're here to help with any concerns you may have and help you explore what the device can do for you and help improve your overall experience. Please reach out to our dedicated team of specialists on our Google Nest Help page for any technical support you may need here:: https://support.google.com/googlenest/gethelp
Great purchase for transitional living
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received my doorbell several weeks ago. It fits all my needs for an affordable price. I like that I can use it at my rent house and have the option to have it wired as well. I also get three hours of event storage for free, meaning I can check back on recordings from earlier in the day if busy at the moment when they happen.
I would recommend this to a friendReally expensive for a basic doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m normally a big fan of Google products and I’ve been happy with most, even if they’re not perfect. This one was really disappointing though. The video quality is pretty poor consider the technology and bandwidth available. Nest Aware is next to useless because you have to manually identify every person, even if they’re already recognized in your photos/other Google services. The wedge helps a little bit isn’t enough to see most of my porch. It hasn’t recognized a single package yet which is one of the main reasons I bought it. The battery option is great and charging is quick and easy but there are plenty of better options out there. For a third gen product, it feels very first gen. The interface is also pretty awful. I’d suggest you look elsewhere. Essentially it just works like a normal doorbell because the features are so inconsistent.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Crimsonutes, thanks for sharing your insights with us. We apologize to hear about your disappointment with Nest Aware, and some of the features for Nest Doorbell (Battery).
We believe that Pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. Nest Doorbell has HDR video quality that’s optimized to save battery, while giving you a clear view in bright sun or dark.
Creating a profile to a known familiar face helps Nest Aware´s algorithm to identify faces with higher accuracy. Nest Aware´s familiar face detection is also unique to Nest cameras and doorbells.
For us to help you best, we may need to learn more about the issues you are having with Nest Doorbell (Battery). We'd be happy to answer any questions or concerns you may have, if you reach out to our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Breaks within 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The little circle in the back that pops in and out to latch gets stuck withing around 6 months. First doorbell got it replaced since it was still under warranty but them the 2nd one did the same thing. Warranty only counts from the original purchase so since it been a little over a year since I bought the original one, Google told me I couldn't replace the 2nd one (which had lasted about 6 months too.) If you're not hard wiring it to your original doorbell and will be needing to remove it to charge it, I don't recommend.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Techmex, thanks for letting us know about your experience with the Nest Doorbell battery. We're sorry to hear you're having trouble, and we appreciate your feedback. We're working to make improvements in our devices and we're taking this in consideration for sure. In the meantime you can submit your feedback, just fill out this form: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. It's essential for any home. It could be better.
I would recommend this to a friend- Cons mentioned:Compatibility
Do not buy...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been eagerly awaiting the release of a new doorbell camera from Nest. We have the nest original doorbell camera until doorbell camera and it had been starting to give us problems. Mostly no connecting to network so blank spots in our video history. Nest blamed it on our network but it was the device as none of our other cameras had issues. We have had this new camera install about a week and are severely disappointed. #1. No 24/7 recording! Which is the reason we loved our original camera. #2 It's not compatible with nest app has to be used within the Google home app. #3. Less features than previous camera. No selectable doorbell tones. And notification feature does not work as well. #4 if you have a Nest subscription you will have to cancel it and get the new subscription which has gone up from $80 to $120 per year. So basically you are paying more money for less features. We are looking for a replacement as this is unacceptable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TechGuru1974, thanks for reaching out. We´re sorry to hear about your disappointment with the features for Nest Doorbell (Battery).
The notification issues you are experiencing may also be related to the connectivity issue with Nest Doorbell (Battery). Here are some steps you might want to try to isolate the connectivity issue further:
- If your Wi-Fi router is dual band (supports both 2.4GHz and 5GHz bands), we suggest connecting your Nest Doorbell (Battery) to the 2.4GHz band to get a more stable Wi-Fi signal.
- Check your Wi-Fi router's DHCP lease time for at least 2 hours. This can help ensure your Nest products stay connected to your network.
- If you have MAC address filtering enabled, the MAC addresses of your Nest camera must be added to the list of authorized devices.
- Try restarting the Nest Doorbell (Battery). Locate the reset pinhole on the back of the doorbell. Press and hold for 5 seconds. Your doorbell will restart, and the status light will be steady, solid white.
To optimize battery life, Nest Doorbell (Battery) offers event video history and will detect and capture important activity at your door, so you can focus on the details that need your attention. If you are interested in 24/7 continuous video history, consider one of our wired Nest cameras or Nest Doorbell (wired).
We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.
Also, Nest Aware offers a lot of value since it covers your speakers, displays and cameras for a flat monthly rate compared to the old Nest Aware subscription plans, where you have to pay for each Nest device. We´ve also taken note of your feedback and we´ll make sure to pass them along to our team, since we´re always looking for ways to enhance our products and services. If you still encounter some difficulty with your Nest Doorbell (Battery), please do not hesitate to contact us at our support page where we can provide you with additional help here: https://support.google.com/googlenest/gethelp
Nest less than transparent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good doorbell camera - product but very low points for Google Nest service and support. I wasn't aware the sensor would not pickup through my storm door window glass (or any window glass). I had to move it but in doing so I wanted a spare base plate so I could move it back and forth easily and low risk to damaging the rather flimsy base plate. Nest claims they cannot get me a base plate nor can I find one anywhere. When I went to support they had no idea what the problem was so I had to research and find out for myself about the sensor and the glass issue. They seem less than transparent, and I suspect I got the run around about them not having any base plates to help me out with. I suspected some level of dishonesty and certainly a notable level of incompetency or misdirection wasting my time. Note, I mounted it behind my lockable storm door to keep it secure. Now I have to mount it outside where it isn't secure and I have to cover holes in a door where it was originally mounted. Good enough product, terrible service. Again, OK product but expect nothing more from the company.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Serpico, thanks for posting your review about your Nest Doorbell (battery). We apologize for the frustrating experience you had with our support team. We'd like to know more details about your contact with our support team so we can investigate the issue for you and provide you with a better resolution. We're sorry that we dropped the ball in providing you quality support and if you're willing, we'd like to redeem ourselves and continue to assist you with your concern about the base plates. Please contact us on our Google Help page and provide your Case ID so we can assist you further. You can reach our help page here: https://support.google.com/googlenest/gethelp
It's the small things!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed with the minor details, included in the box was a quick connect adapter for the existing wiring! I can't explain how awesome it is to hear the doorbell thru my Google speakers while swimming with the kids.
I would recommend this to a friend- Cons mentioned:Battery life
Completely worthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a spectacular piece of crap. Tech support was literally “googling” our questions to look for an answer. Our doorbell is hard wired and has backup batteries installed and yet constantly has a “low battery” warning so it shuts itself off. This means it’s almost never recording. Even when I open the app to at least see a live feed, it can’t manage that. Always an error, “retry”. Tech support had us buy another power supply, we installed that, and oh guess what? Went through all of the settings, reinstalled a few times, reset, even did this with the app. Still doesn’t work. We’ve owned this for less than a month. I can’t believe I though the EZVIZ doorbell was a piece of crap. Very much regretting selling that fully-working one to buy this junk. We have two other nest cameras in/outside of the house and really hoped for something that would work just as well.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we highly appreciate you for sharing your experience with the Nest Doorbell (Battery). It’s unfortunate to learn that it didn’t work well for you, and we’re sorry for falling short of your support needs. Your feedback helps us identify areas we can improve for our product users like you. Since nothing worked despite having another power supply and after trying everything you could, we’d like to have a much closer look into this. If you’re willing to give us another opportunity, please contact us anytime here and we’d be happy to help: https://support.google.com/googlenest/gethelp
Top Quality Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a skybell that only lasted a year. This product is of the highest quality and works seamlessly with ADT
I would recommend this to a friendNest Doorbell Needs More Options/Improvements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No option to add a chime for this model Phone notifications are too brief
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi OKAY, thanks for posting your feedback. We’re sorry to learn that you’re not able to connect your Nest Doorbell (Battery) with your indoor chime.
Your doorbell can’t use your home’s doorbell chime with battery-powered installation. So if you want to get notified when someone rings your doorbell when you’re home, connect a Google speaker or display and set up visitor announcements.
Your patronage and satisfaction are what drives us to keep working on improving our products and services. If you need assistance, our support team is always here to help. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Solid purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job. Out new home's doorbell wasn't properly wired so this did the trick and connects to Google Assistant
I would recommend this to a friendBest Doorbell ive had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, The notifications do come Faster wired. I Recommend it.
I would recommend this to a friendBuyer beware app and abilities lost with new model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! This does not connect to nest app (like previous products), and forces the use of the google he app which is nowhere near as user friendly. This inability to add it to the nest app has a negative effect on your ability to add this device as a “skill” with Alexa. In order for your doorbell to ring I was told I had to purchase another google device to make the audible chime indoors. As someone with 8-10 Alexa devices already, I’m really bummed I don’t have the option to utilize my current devices.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ChrisLongen, thanks for posting your feedback. It’s unfortunate to hear that the new Nest Doorbell (Battery) didn’t meet your expectations. We understand that being able to control the device using Nest App is convenient.
The new Nest Doorbell (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
If you have further questions, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Horrible google home app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was easy, but setting up Google home app to use the camera was a disaster and a horrid experience you cannot even share access to your family members devices without going go an even worse experience. This shoudld be a straightforward app that will oppen my front door camera but it’s not. You would have to go to multiple set ups on steps just to access your front door camera unbelievable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Mike. Thanks for posting a review. We can imagine how hard you tried, and we’re sorry to hear about your experience with the setup of your Nest Doorbell (battery). We’ve taken note of your feedback for future improvements. Meanwhile, if you still need help with the setup, or for any concerns about the doorbell features, don’t hesitate to let us know by visiting our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Peace of garbage!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable! Camera not recording properly. Battery won’t last a month. Latch mechanism stop working, Don’t waste your money in this camera! Trash!
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello ValerianoJr. We're sorry to hear that you're experiencing issues with your Nest Doorbell's recording and battery life. You can learn more about battery safety by clicking here: https://support.google.com/googlenest/answer/10901611
Regarding the recording issue please contact us, we would like to know more to better understand, fill out this form: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Reboot Loop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay clear and do your research! Just type in "Reboot Loop" you'll find many people having this issue. It'll happen right after warranty is up which is 1 year. Just please do your research! Have had all my other family members use other brands and have had them multiple years with no problems!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, AndrewM. We're sorry to hear that you're experiencing some difficulties with your Nest Doorbell (battery). It's important to us that we help identify the cause of the issue you’re having with your device and provide you with the best help possible. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Very nice to have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't sure we really needed this or if I really wanted it, but we love it!
I would recommend this to a friendDon't buy if you live in cold climate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. But, don't buy if you live where it gets cold. It will not work at all below 0 deg F. It also will bother you with false detections indicating someone is seen but nothing is there just before it dies from the cold. Overall video and night vision are not as good as Ring Doorbell Pro 2. Also Ring and Wyze products don't "die" from the cold. Frankly an outdoor security device that fails due to cold is useless
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello LarryF, thank you for posting your feedback on Nest Doorbell (battery). We're sorry to learn that your experience didn't meet your expectations when it comes to the working temperatures of the device. At temperatures below freezing, the lithium-ion battery in your Nest Doorbell won’t be able to charge. Many devices, including popular models of doorbell, cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing.The batteries in your Nest Doorbell (battery) has the minimum operating temperature of -4°F (-20°C) and a minimum charging temperature of 32°F (0°C). If you need further assistance with your Nest Doorbell, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
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Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ita fristrating that this camera cant be added to the nest app. All my stuff is on the nest app except this and its very frustrating that you cant add it. Id never buy another one unless they made it nest app capable
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello, Brandon. We appreciate the feedback you shared about the Nest Doorbell (battery) and the Nest app. We hear you, and we’re aware that longtime Nest users like you enjoy viewing the camera videos using the Nest app. However, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices along with Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.
We’d be happy to share your feedback with the right team to work on improving our products and services. And if there's anything we can help, here’s where you can find us ready for your support needs: https://support.google.com/googlenest/gethelp