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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1771 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the excellent video quality and ease of use of the Nest Wi-Fi Video Doorbell. Positive feedback also frequently mentions the straightforward installation process and reliable motion detection. However, some users express concerns regarding battery life and the doorbell's size. A few also cite challenges with notifications and app compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,771 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best out of the options

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this camera as part of my google mesh network and works perfectly well in combination with my other google products. I use this one mainly for apartments which allows easy access to see and speak to guests through front door even when international. Has face recognition with names, zone setups for alerts and an additional part to mount with an angle to get those hard to view spots in camera view. Also super easy to setup he google home app and get it to setup with minis, outdoor camera, etc. Just remember to charge the battery since it is not wired.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good resolution, practical and easy to install, long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    A nice alternative from the Ring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with the Google Nest Doorbell since my home is already using the Google environment. Setting it up was easy, since there are a lot of videos online, (hint: don't be afraid to look at the DIY guys on this) and it integrates pretty easily into an existing Google system. Do take the time to learn about setting up zones, though, or you'll be getting alarms every time your neighbor's flag across the street waves. This isn't just true of the Google camera, it's true for other systems too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just another outstanding Geek Squad performance!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works just as advertised and the Geek Squad support...from installation to complete set up...was outstanding! Just another outstanding Geek Squad performance! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Installed it myself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a scary moment of someone at my door-I knew then I had to get a video doorbell. The employee at Best Buy was extremely helpful-explained everything about it-I bought it. I could’nt afford the installation from Best Buy sio I installed it myself. I was super nervous to do this myself!! It probably took alot longer to install than it should but I did it. It works great! I hope I will be able to remove it during the winter with ice and snow to charge it. I’ll find out but so far it is great!! I love it and I do feel safer at home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended, I bought it open box and it was missing some screws but I had some spares to complete the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Low charge in 2 days

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy installation. Wish the battery can last longer. Wish settings can be modified better than less options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Google doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great image quality Really easy set up Fast connection to my cellphone

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture/video quality and nice battery life. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid investment and easy to install. Easy to acces through Google Home App

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect if you don't mind charging it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect to install when you don't have existing doorbell wiring outside your home. It is perfect for our needs. The auto-recording feature captures things well when set up properly. The only downsides are without a subscription, it can only show you the past 3 hours of footage. I think it is worth the extra sub. You also have to charge it about once a week and it is kind of slow to charge. I think this is because of the cold weather and it should be better when it gets warmer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent doorbell.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent doorbell. Easy to install. Works well with the app.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Much better than a normal doorbell

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job nicely. No major complaints. It does trip alert on every car coming by our shared driveway. I tied the doorbell press to announcement on our Google mini speakers, which give the 'Somebody is at the door' announcement broad coverage in our multi-floor house, in addition to an alert on our phones. I need to get into the habit of regular recharging, rather than waiting for the battery to go dead. Dead battery - no doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good but battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and easy to set up. Only down side is the battery life. When temperatures are cold the charge goes very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Size

    Rated 2 out of 5 stars

    Almost - fix the mount and make it smaller.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a nice design and mellow doorbell chime but it's giant compared to the Ring doorbell. I had to use the shims included because it was larger than one siding board and stuck down a few inches below where there was a gap to the next board. They didn't include enough (provided 2, needed 3 to close gap). Then I couldn't actually get the doorbell to lock properly into the mount. It wouldn't click in to lock and its easy to pull right off without the tool it comes with. Waiting for the 2nd gen of this product to come out. Maybe a non-battery-powered smaller sized version using only doorbell wiring power like my Ring Doorbell. That thing is unfortunately going back on. I like the WPA3 security and everything this one has but it's just not going to work out.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Shades, thank you for taking the time to share your feedback. We apologize for any difficulty you had with mounting your Nest Doorbell (Battery).

      In case you reconsider keeping the Nest Doorbell (Battery), we'd be happy to help you out. You may get a hold of any of our support specialists here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Simple to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and easy to use, helps us keep an eye on packages and guests

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid unit

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to istall.good wuality picture. Deff follow the instructions on placement. I cant speak on the battery life as i have this hard wired. But deff provides peace of mind while im at work!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Notifications

    Rated 3 out of 5 stars

    Phone Notifications don't work on my Android.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality camera. My Google Home tells me when someone rings the doorbell. BUT!!! I get absolutely no notifications on my phone when I'm away, which is when I need to know. I've looked through all the "helps" and I believe turned on all notifications in my Google Home and Nest Apps. So very frustrated that this feature will not work

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi BevBebereia, thank you for posting your review here. It's unfortunate to hear that you're experiencing some issues with your Nest Doorbell (battery) when it comes to sending you notifications when you're away. We suggest checking If you removed your Nest Doorbell from your Nest home and added it back. If this is the case, then you need to set up that camera’s alerts again. If you've done this step already, please make sure that your phone is signed into the app for the push notification to work. If the issue still persists, then we recommend that you reach out to our support team and let us help you with finding a better resolution. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    BATTERY.. WAY TO GO!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been amazed at how long the battery life is before recharging. Great video too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love it so added another to my back door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. This is my second Nest Video Doorbell, added this one to my back door. Super easy to install. Catches a broad area.

    I would recommend this to a friend