Customer Ratings & Reviews

Hi MarielleG, thanks for sharing a review about the Nest Doorbell (battery), and we appreciate that you find it with great quality. We’re sorry to hear of your difficulty with the setup/installation, and we apologize for the inconvenience this issue has caused you. Here’s an article that includes how to set up and use your Nest doorbell, such as how to watch and share video, how to talk to visitors, what the lights and sounds mean on your doorbell, and how to change settings: https://support.google.com/googlenest/answer/9249772

If help is still needed, please contact us whenever you have time for real time assistance and guidance, here: https://support.google.com/googlenest/gethelp

Hello there, Xzavier. Thanks for sharing your concerns about the Nest Doorbell (battery). We're sorry to hear that your experience with the device didn't meet your expectations. The battery life depends on factors including activity, temperature, and doorbell settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

As for the battery performance in cold weather, the Nest Doorbell (battery) has an outside operating temperature range of -20°C to 40°C (-4°F to 104°F). Using the device above or below the temperature range can cause performance issues. At temperatures below freezing, the lithium-ion battery in your Google Nest doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. You need to bring it inside to a warm place, preferably at room temperature so the battery can start to charge slowly once its temperature rises past 32°F (0°C). It will charge faster when it warms up.

Feel free to let us know by visiting us at the Google Nest Help Page if more help is needed: https://support.google.com/googlenest/gethelp

Hi esol, thanks for posting your feedback. We’re sorry to learn that your having issues with the battery of your Nest Doorbell (battery).

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1 month battery life (about 25 - 30 recorded events per day)
- Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
- Quiet - About 6 months battery life (about 2 - 5 recorded events per day)
If you’re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn’t related to the frequency of events, then we may need to have a closer look at your Nest Doorbell (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hey there, Siteone. We’re glad that your Nest Doorbell (battery) works well. We hear your concerns about its battery life along with the battery charging behavior during cold weather.

If your doorbell is detecting a lot of activities, adjusting the doorbell settings such as video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. This link can help: https://support.google.com/googlenest/answer/10901611

Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell will continue to work, but the lithium-ion battery in your Nest doorbell won’t be able to charge. If the battery drains completely, the doorbell will shut down. For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C). Visit this link to learn more: https://support.google.com/googlenest/answer/11830989

We look forward to helping you with any questions you may have about the Nest doorbell. For any support concerns that will require our help, please contact our support team via the Google Nest Help Page here: https://support.google.com/googlenest/gethelp

Hello there, Benny. We appreciate the feedback you shared about the Nest Doorbell (battery). We’re glad that you like its video quality, but we’re sorry to hear that your experience with the setup and connectivity is below your expectations. You may need to check for any range issue or wireless interference that can affect the overall performance of your doorbell. Sometimes the device won’t pass the connection test during setup, and will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

For additional help, our support team can guide you with further troubleshooting steps here: https://support.google.com/googlenest/gethelp