Customer Ratings & Reviews
- Model:
- GA03689-US
- SKU:
- 6520781
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Nest Wifi Pro 6e AXE5400 Mesh Router's ease of use, setup, coverage, range, performance, and signal strength. Many appreciate the fast and simple setup process and the excellent coverage throughout their homes. However, some customers report connectivity issues and find the price to be relatively high. A few users also experienced compatibility problems with certain devices.
This summary was generated by AI based on customer reviews.
BUGGY-Avoid until Google updates firmware.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, the time google wifi purchase. I was looking forward to fixing all my wifi dead spots and fixing multi-room audio with my other nest speakers. While it's made multi-room audio work better, everything else is significantly less stable than my previous TP-Link Mesh network. Wifi often becomes slow for other devices on the network when streaming video. Devices prioritization sucks. It'll be fast and then slow all the time for no reason. Still have issues with multi-room audio, and nest devices get disconnected from the network. I booted up my laptop to play Jackbox TV, and people had to disconnect from wifi to have the game load properly. I thought google wifi was supposed to work, but this has been a very disappointing experience, and now I'm out of my return window. Google needs to address these issues and update us on future firmware releases. Plenty of people have had horrible experiences with these products. The product now only has a 3.7 on amazon, with 17% of reviewers giving a one-star rating. I should have researched more before spending so much money on this system. The Nest team needs to get to work and fix the wifi.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, LukeH. Thank you for sharing your review on Nest Wifi Pro. We're sorry to hear that your experience has been less than ideal when it comes to providing you with a stable network. We suggest checking the 'Set Priority Device' feature if it's enabled. When a priority device is active, the other devices have their upload speed limited to 25% of their average upload speed. You can check the link here for details on how to set the priority of your devices: https://support.google.com/googlenest/answer/6246483
If you're willing to give it another go, we'd like to know more details about your setup so we can help find a better resolution in improving your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Cover the whole house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were able to put these on each floor of the house and have better wifi coverage than before.
I would recommend this to a friendGreat but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good does seem to drop signal from time to time. Not quite often but does seem quite tedious at times.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, BETO. Thank you for sharing your review on your Nest Wifi Pro. We're sorry to hear that you're having some connectivity issues with the device. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re experiencing with your device. We recommend that you reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp
Works great after some installation help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it took a call to Google tech support to complete installation the mesh network works great.
I would recommend this to a friend- Pros mentioned:Ease of use, Speed
User Friendly Mesh Wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can handle high speed plans, decent reach and easy to setup.
I would recommend this to a friend - Pros mentioned:Speed
Only seeing a 1/4 of gigabit fiber speed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its easy to setup thats about it. Google has “propped” up their built google home speed test to show you what you want to see. When i run non-google speed test like okla i get a 1/4 of my fiber speeds. I am on ATT gigabit on my eero i see 800-900 mbps on every speed test i can find. On Nest wifi pro 6e i get 100-200mbps both ways on every speed test i can find except for the built in google tool. Which tells me they are just “propping” up the speeds to make it seem like its fast. Overall 1 star will return and keep the eeros.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi astroshark, thanks for posting your review here. We're sorry to hear that you're experiencing some slow speeds with your Nest Wifi Pro. Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.
If you're willing to give it another go, we recommend that you reach out to our support specialists so we can help you with troubleshooting steps that may improve the performance of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Speed
Serious upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 2 pack plus 1 more to help increase the range of my wifi and ended up getting faster speeds then im paying for.
I would recommend this to a friend Excellent router.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed main at basement. The 2nd one at main floor. Third one at upper floor. Wireless connection is great, I highly recommend it.
I would recommend this to a friendBest router ive ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly way better than expected. We're getting 400 up and 700 down with the wifi from this and it reaches every corner of my apartment. Best router ive ever had
I would recommend this to a friendAverage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are Average. Wifi 6E Speeds were not that impressive. Google should of opted for a faster CPU in these to handle Gigabit Speeds. Over Wifi 6E it maxed out around 450Mbps. With the TP-Link - Deco XE75 I'm pulling down around 850 to 950Mbps with my 1Gbps Internet using the "Wireless Backhaul". So for the price, I would go with the TP-Link - Deco XE75.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello, MrTech0261. Thank you for your feedback. We sincerely apologize that the Nest Wifi Pro did not meet your expectations. Your feedback has been carefully noted and will be shared with our product team for further consideration and improvement. If you require any additional support or have any other needs, please don't hesitate to reach out to our support team using this link: https://support.google.com/googlenest/gethelp
Its alright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad item however there were alot of holes to jump through so that my internet connect could get up to speed. If your going to get mesh wifi, i would recommend somthing else.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we appreciate users who share their experiences with us. We're sorry to hear you've experienced this inconvenience with Nest Wi-Fi Pro. Please share your feedback here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Great store for electronics
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service had all the answers. Will go back for all my electronics.
I would recommend this to a friendGood network
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. I believe network speed should be a little faster.
I would recommend this to a friendGoogle Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google Wifi is easy to use and a breeze to set up. It has strong Wi-Fi coverage and fast speed. It costs a lot less than other mesh systems
I would recommend this to a friend3 Users and No Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our systems are all processing faster following installation of the Google Nest Wi-Fi. There are 3 of us in the house and the house is long and narrow. No problems at this point.
I would recommend this to a friendThanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good item now I get wifi all over the house woo hoo
I would recommend this to a friendGood but don't pay full prixe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a Google fan and had previous Google wifi. Was very good system. This is an ok system. Nice to have the updated wifi 6 bands but the functionality in home app doesn't work right and wish there were more controls for web surfing and ads. If I did it over I would it the eeros.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there! KB06. Thanks for taking the time to share your feedback on the Nest Wifi Pro. We appreciate your loyalty as a Google fan and your previous positive experience with Google Wifi. We're glad to hear that you appreciate the updated Wi-Fi 6 bands in the Nest Wifi Pro. We understand that the functionality in the Home app has not met your expectations, and we apologize for any inconvenience this may have caused. We encourage you to contact our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Would definitely recommend this product.
I would recommend this to a friend- Cons mentioned:Connectivity
Would not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the first gen wifi pucks and they were great. I got these as an upgrade. Within a couple of hours both my wired and wifi connections started dropping. I fiddled with it for a couple of days and then returned it and went back to the old pucks. Check online, others have had similar issues.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, AnMe. Thank you for sharing your review on the Nest Wifi Pro. We're sorry to hear that you experienced some connectivity issues with the device and that you had to return it. Your feedback here is appreciated and we've taken note. If you are in need of any assistance in the future, please don't hesitate to reach us on our Google Nest Help page. Our team of specialists are always standing by for immediate support: https://support.google.com/googlenest/gethelp
Slower speed that I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SPeeds are not as fast as my old Orbi mesh. Wanted to keep in google but now not sure if i made the correct choice. It could be my modem as its old and xfinity says i need to lease thier new one
I would recommend this to a friendBrand response from Google Team
Posted .Hey there, johnB. We're sorry to hear you're having slower speeds with the Nest Wifi Pro. There could be a few things impacting this — here’s some suggestions to get your device running optimally:
1. Your device is far from your router: often moving your device closer to your router or point will result in improved speeds.
2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.
For more details, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC
Don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp