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Customer Ratings & Reviews

Google - Pixel 3 XL 128GB - Just Black (Verizon)-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 216 reviews

94%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 27 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 30 Reviews
  • Rating: 4 out of 5 stars

    Warranty replacement (bad screen)

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Best Buy was excellent and reshipped to me no hassle a replacement Pixel 3 XL using via next day air. After 4 days the screen malfunctioned and had a vertical magenta line on the screen. Minus one star for only getting 4 days out of the pixel 3 before a hardware failure. Best Buy sent me a prepaid return label for the first phone. Not sure if everyone gets a reship like that no-hassle for similar product issues; was it because it was inside the normal return exchange window or was it was because I'm a my Best Buy elite plus member? Regardless please with that replacement experience. (As of this writing I'm at day 11 with the replacement and all is still good. fingers crossed) Took advantage of the black friday deal and paid using the Verizon Device Payments to get the discounted pricing. After paying the first device payment to Verizon the "Pay off device" option enabled a few days later and I paid off the remaining balance successfully to be out from under the no longer under contract for the device. So Verizon Device Payments are kosher for me since they have the escape early payoff option. The pixel 3 supports 5W Qi wireless charging but doesn't support 10W Qi wireless charging. The Pixel 3 only supports "Google's 10W proprietary wireless charging technology." and only chargers vetted through google's "Made for Google" program get fast charging. The "Made for Google" Google Pixel Stand Wireless Charger is priced at the very healthy price of $79! They seem to finally be getting in stock now but $79 is a lot of coin for a wireless charger. Was it really that hard to support the already existing and widely available wireless fast charging (not invented by Google) ? I'd like to subtract half a star for that since Google proprietary stuffs since crippleware is a pet peeve of mine. But since I can't subtract a half star I'll round up so we're still at 4 stars. So it's mostly the build quality longevity issue with the screen that's the concern for me but only time will tell. With the black friday pricing I'm mostly happy so far the value is there. There are lots of new features that I still have not gotten into the habit of fully utilizing. If the phone still has no hardware problems after a couple of years I would add back the star I subtracted.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works fast, clear sound, endless features

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Compared to the old Android I had, this phone is light years ahead. The camera quality is amazing, of course, but it also includes assistant options to make your photos look even better. I also appreciate that the phone's operating systems don't take a lot of space. The phone sound is equally impressive. It sounds as if the person is right there in the room. However, if I chose speaker option on the phone for amplification, the person on the other end has difficulty hearing unless I have the phone right up to my mouth. Additionally, I know there are apps for this but the phone itself doesn't have many ringtone options... just mentioning things that I have appreciated on my phones. An overall YES to this phone!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Amazing phone

    Posted
    Darthkeller
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was a bit worried about some of the mixed reviews I'd seen on the Pixel 3, but decided that I hated Samsung enough that I was ready to move away from their phones. I'm glad that I took the chance! It is amazingly responsive, the screen is beautiful, the camera is nice (it might be amazing, I don't know what to look for in order to make that determination). The form factor is very comfortable! The one problem I have: To quick-charge the phone you have to use a charger that is developed with Google, so your Samsung charger WILL NOT work. Those new chargers are about $20 more expensive than others. Oh well...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Nice Device

    Posted
    ohana25
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far so good. Wife has been using it for about 1 month. She moved from an S6 to this. Loves the camera and battery life. Still getting use to not having the S-apps. Overall a good choice and easy enough transition.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I know there were issues at the beginning with this phone but I have had no issues with the one I bought. I had the original pixel and had some minor screen line issues after a few months but none work the pixel 3.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The notch.

    Posted
    Richard
    • Verified PurchaserVerified Purchase

    I love love the Pixel 3 XL. All the cool new features are awesome except for the dreaded "Notch"! They had a 5 star phone until they decided to leave "The Notch" so now it's only a 4 start phone. I'd still recommend it though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Camera and Software

    Posted
    Kurv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great phone but not worth full retail price. Hardware is behind some other phones that cost less. Google should concentrate on hardware as well as software and push the envelope on the hardware side as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best Google Phone Yet

    Posted
    Justin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The only reason I didn't give it 5 stars is because of the notch. it is so big and covers up a lot of one side of the phone when watching videos.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Phone

    Posted
    UKCats
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While the hardware is top notch, you should buy a Pixel for the software experience. Fast updates and security is some thing other manufacturers should copy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Phone

    Posted
    UKCats
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While the hardware is top notch, you should buy a Pixel for the software experience. Fast updates and security is some thing other manufacturers should copy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great so far

    Posted
    jake
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had this case for little over 2 weeks i like the look and feel. I have dropped my phone once and it is still in piece.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good upgrade . but not needed.

    Posted
    PaytonSquared
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great upgrade. Notch isnt that bad. Only upgrade if you care about the improved screen and wireless charging. if not grab a Pixel 2

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone

    Posted
    Bobbyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a great phone just sometimes gets really hot when using for long periods of time other than that amazing phone

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy switch from Apple

    Posted
    LVDK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hesitant to switch from apple but was easy to move data. Also concerned about size but within a week didnt notice any longer

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Camera makes it worthwhile

    Posted
    Sheldy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Plus= *nice size *Great color quality *Amazing picture clarity Negs= *Volume button by power button *Notch [get used to it]

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it so far

    Posted
    Margaret
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just started using it. Great phone. Only complaint is it is very slippery. Must get a cover. Dropped once, no damage , phew !!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It was hard to pass up with $450 off

    Posted
    Getdown1080p
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Phone does lag sometimes. Great Camera. I would recommend it if you want a pure Android Experience

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    TAKES A WHILE TOKNOW HOW TO USE IT

    Posted
    DELIVIK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    PHONE WORKS GOOD ONCE YOU CAN FIND OUT WHERE EVERYTHING IS AND HOE TO GET IT TO WORK,NOT AS GOOD AS A SAMSUNG 7 OR 8

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great camera with phone!

    Posted
    XRay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    overall a great phone. Typical stock Android experience. Best camera in the cell phone market.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    works great

    Posted
    cmg7
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the phone is simple and doesn't feel like i am controlled by the manufacturer in what i can do

    I would recommend this to a friend