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Customer Ratings & Reviews

Google - Pixel 3 XL 64GB - Just Black (Verizon)-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 556 reviews

94%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 27 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 1 out of 5 stars

    Good for 1 month then Dead

    Posted
    PixelTrouble
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Extremely disappointed with Google and the Pixel 3XL I purchased. My concern is that google isn't addressing the problem. I purchased a google pixel 3xl February 20th, 2019. Have used it for a month and really enjoyed it. Today, I go to use my phone (which was working perfectly fine this morning suddenly has become inoperable. The screen gives an error "can't find an operating system". Now, this seems to be an significant issue according to support forums I read this morning that has effected multiple pixels. Yet, google doesn't have an answer to why and it's remaining quite on the subject. For a flagship phone to have such a fatal error is ridiculous. What's even more ridiculous is that they can''t even guarantee me that I will get a new phone. I may get a refurbished one and It will take 5-15 business days.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not up to standards

    Posted
    Anonymous
    • My Best Buy® MemberMember

    got this phone in November. pretty simple to use, with a lil playing around. this phone sucks compared to what I paid for it and it's the new of new phones. stalls/ locks up on Twitter, has issues uploading emails, slow to send messages on text or doesn't send at all... even though you've sent multiple messages before - sometime it'll talk to you using Google maps gps... sometimes it won't. sometimes it'll alert you of text messages, other times it won't. it's really fickle and annoying good part I do like is that the pictures are way better most of the time. it still messes up -

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Known Bluetooth Issues

    Posted
    Chach
    • My Best Buy® MemberMember

    There is a known issue that Google can not and will not fix where it has problems connecting with Car bluetooth systems. You can seach for it online. This is a really dumb problem to have considering there is no audio jack. Best buys return policy is only 14 days on these. The issue is one where you won't notice within that period generally depending on the amount of use you use via your car (and other bluetooth devices). So now we are stuck with a phone and payment for the next 2 years for a product that has issues with one of the main hardware features. Thank you Google. Thank you Best Buy. Never again will I purchase a google brand phone or any item from Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Choice of Phone

    Posted
    ClarkDee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The only thing this phone has going for it is the amazing pictures that it takes. Though the camera is slow and glitchy. I have on this phone for about 3 months and headphones have stopped working. Google even sent me new headphones and those did not work. When the battery is low a lot of the functions don't work on this phone. Also, this phone has issues playing video.it does not transition while from horizontal to vertical and vice versa with video. I have also had issues connecting to Wi-Fi with this phone. Not worth the price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WARNING

    Posted
    Redsilver2
    • My Best Buy® MemberMember

    DO NOT BUY THE VERIZON Pixel 3. Buy the Unlocked or the Google fi version. They both will work with Verizon and any other supported carrier BUT the VERIZON Pixel 3 Has hardware left out of the phone! Mainly eSIM. The huge plus with the Pixel 3 is that you don't need a SIM card to use the phone on many different carriers. Well the Verizon Pixel doesn't have an eSIM! WHY??? I just bought a Pixel that isn't really a Pixel phone because it's missing features that make it a Pixel device. So incredibly frustrating. DO NOT BUY THE VERIZON PIXEL.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad screen and single camera

    Posted
    Uzevla
    • My Best Buy® MemberMember

    900$+tax for a 420nits screen? 900$+tax for a single camera ? There is a new breed of fanboys, Google AI ones, that think Google algorithms can replace the zoom lens even though the main sensor is the very same one as in other flsgships. The choice is simple - LG V40 for that money, or OP6 for much less. What people don't understand is that Pixel 3 team DOES NOT need to sell good what they make in order to keep their jobs. They are not the people who can invent. They are in the same league as Chrysler for example.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bricks inside of 40 days

    Posted
    pupmo
    • My Best Buy® MemberMember

    Great phone, turns into a useless brick about 40 days in. Verizon offers a pre-broken used pile as a replacement. Google Pixel 3 shuts down...then run away from it as fast as you can...otherwise, you'll be paying new money for a used piece of crap.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good

    Posted
    Lrizza
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Phone is hard to hear, does things on its own, doesn't respond to items touched- not happy at all. I have pixel previously and it worked fine, this one not so much

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lot's of issues.

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I expected more from the 3rd version of a phone. Very poor quality control.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth it

    Posted
    Shay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Reboots like 4 times a day and Bluetooth connection issue.

    No, I would not recommend this to a friend