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Customer Ratings & Reviews

Your price for this item is $19.44per month
for 36 months; 0% APR

Customer reviews

Rating 4.5 out of 5 stars with 278 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the Pixel 5 5G 128GB's battery life and camera quality, frequently praising its performance and ease of use. Many appreciate the phone's smaller size while maintaining a good screen size, along with its storage capacity and 5G capabilities. However, some users reported issues with Bluetooth connectivity and found the user interface to be somewhat different from previous versions. The price point was also generally considered favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 278 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Google phone and it is great would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Pixel 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fully capable in all respects. Right size, great display and fast

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great upgrade from the pixel 3. the battery life is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buying / Setting up new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a new Google Pixel 5 phone, and made an appointment to have Best Buy help me transfer from my old one to the new... things went PERFECTLY SMOOTHLY - how often can you say THAT??!?! I'd recommend not only shopping at BB, but if you have any doubts, use their techs - quick and easy!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Pixel 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Smaller size but same screen size as my Pixel 2XL

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Worth upgrading from the Pixel 3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snappy and sleek. All my Google stuff in my palm seamlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    GREAT PHONE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the pixel 5. This is someone coming from a iphone 12 pro

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for less money than all of the other options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Glad I Made The Switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this phone. I previously been using the Samsung phones and finally I have an Android system without all the Samsung add-ons, like bixby and Samsung pay. The Pixel phone is perfect if you love Google products.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pixel 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Great camera. Upgraded from Samsung Galaxy S9.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Google phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. I purchased on the Verizon discount of $499. At that price, the phone is worth it. The normally asking price if $699 is a tougher sell as there are other phones for the same/similar price that offer more. But what those other phones don't offer are software updates straight from Google. So that is a major consideration.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best battery life I've ever had in a phone...A+++++

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not To Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is exceptional. The fonts need to be bigger.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 2 out of 5 stars

    Bad Calls and Bluetooth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Pixel 5 5G for my wife who is a home health nurse. The phone would have been nice but for 2 problems. The first problem is that every few callers would be unable to hear her, as if she had muted the call which she hadn't. This made doing her job very difficult. The second issue was with the Bluetooth connection in her car. When listening to streamed presentations over the Camry's system the stream would pause every few seconds. This happened with music as well. We couldn't take a chance on this happening in another Pixel so we went with a Samsung.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 5.

      If you are still experiencing these issues, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Pixel 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, works as advertised. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google - Pixel 5 5G 128GB

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the new 5 g google phone has been good and nothing lacking that I can notice. I like that it is able to work with a wireless charger. I will note that at times the blue tooth has trouble connecting to other devices that would my only issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big jump from 4 to 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the mistake of jumping on the Pixel 4 to replace my original Pixel. It was the worst. This is back to all the things I loved about my original, plus the wireless charging without a glass back plate. It's light but feels sturdy, and in a slim case it's a perfect fit for my hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bravo Google Pixel 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous phone (my favorite cellphone of all time and I currently also have iPhone 12 and traded up from Samsung Galaxy S9+). AND awesome service!! Best Buy took care of porting my Samsung data to Pixel 5 in a matter of minutes. Effortless! Thank you BB!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    World's be 5 stars if it got security updates faster which is why I but pixel phones. It shouldn't make a difference from where they are purchased. The phone is fine, getting used to Android 11, the navigation is taking done time - going back when trying to scroll across.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Malfunctioning after 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great while it lasted. Bluetooth and WiFi malfunctioning after only 4 months. After factory resets and cache clearing it was not resolved.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.

      To fix Bluetooth problems on your Pixel, please visit http://goo.gle/bluetoothissues

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel