Customer Ratings & Reviews

I like the phone I purchased (Pixel 9) but I haven't received the trade-in allowance yet and it's past the expected 7-10 business days for me to receive it.

Nothing special, Google still hasn't found a good variant of the Tensor chip Android is still, oddly not as polished as you would expect on the OEM's device And....it got more expensive Not sure why anyone would choose this anymore, Pixel used to be an awesome line, but in typical Google Fashion. They ruined it.

Good pixel. Not much of an upgrade since last year. Been just a few days with no problems so far. Let’s see how it goes.

The Pixel 9 is awesome. The trade in process at Best Buy is sham. Do not trade your phone in at Best Buy. They will cancel your trade, keep your phone and lie, lie, lie about it all. It will take many hours of store visits to fix it. You can't call the store as they don't use phones. You've been warned.

In hand feel is premium but as a daily driver it didn't feel like premium

Still waiting for this order to trade in the phone

It was VERY difficult to order online. My first order I thought the trade in screen was broken, it was not. I tried to change the order, not allowed. Called customer svc several times. I will NOT be ordering anything online with Best buy again

The glass very fragile, broke on the next day of purchase

Bestbuy had promotion for preorder. All went well online until I went to the store to pickup. The associate told me that the trade in value is $125 while the promotion stated that my trade in will cover the new Pixel9 with $100 Bestbuy e-gift card. Disappointed, returned the phone right way. Called customer care, they said they were aware about what happed to me and other customers. And they would solve the problem and get back to me in 24-48 hours. But nothing happened after 1 week. Please don’t post any promotions that can’t not be honored by the poster.

This review is more about bestbuy and FedEx than pixel. I just don't know where to leave this feedback. I ordered this phone and FedEx couldn't deliver for 3 days that I was home. I was just receiving emails that they tried and couldn't. Same weekend I got delivered apple product from Amazon that also required signature, so it's not about access to my building.

Never buy anything online from Best Buy, their packing is the worst. I would expect better for a phone delivery!

Order was cancelled and I was not notified. Now if I want to re-order it will be $100 more. Very poor customer service experience

Rating is only for store pickup service in Gateway Brooklyn, NY.it is something worse than poor and I would recommend to avoid this store.

Too heavy, I don't like it. Also it overheat for mine.

Geekbench score is same as iPhone 12, how come Google bring it to market in 2024

Pathetic customer service at the counter, need more training.

Here is a positive and detailed review for the Samsung Galaxy S25 that you can post on Best Buy's website. Good luck with the contest! Title: An Absolute Game-Changer! Samsung Has Perfected the Smartphone. ⭐️⭐️⭐️⭐️⭐️ I've been a loyal Samsung user for years, but the Galaxy S25 is on an entirely different level. I upgraded from the S23, and the leap forward is truly astounding. This isn't just an incremental update; it's a complete redefinition of what a phone can do. The Camera is Mind-Blowing: The photos this phone takes are simply breathtaking. The new sensor captures an incredible amount of light, so my nighttime and indoor shots are crisp, vibrant, and virtually noise-free—no flash needed! The AI-enhanced zoom is another standout feature; I can capture crystal-clear shots from distances I never thought possible. I took it to a concert last week and my pictures looked like I was in the front row, not the back. Performance & Battery Life: This phone is lightning-fast. The new processor handles everything I throw at it without a hint of lag, from high-end gaming to editing 4K video. But what truly impresses me is that all this power doesn't come at the cost of battery life. I'm a heavy user, and I'm consistently ending my day with 30-40% battery left. It’s a true all-day-and-then-some device. Display & Design: The screen is the most gorgeous display I've ever seen on a mobile device. Colors are incredibly vivid, and the high refresh rate makes every scroll and animation feel buttery smooth. It’s so bright and clear that I can easily use it in direct Florida sunlight. The design feels premium and comfortable in the hand, with a new matte finish on the back that resists fingerprints. Next-Level Galaxy AI: The AI features are genuinely useful in my daily life. The real-time translation is faster and more accurate than ever, and the new AI-powered "Magic Editor" for photos has saved a few pictures I thought were unusable. It's smart, intuitive, and seamlessly integrated into the phone. My Best Buy Experience: The purchase process at my local Best Buy was fantastic. The mobile associate was super knowledgeable, helped me compare models, and made the data transfer from my old phone completely painless. Great service all around! Bottom Line: The Samsung Galaxy S25 is the best phone on the market, period. It excels in every single category: camera, performance, battery, and display. If you're on the fence about upgrading, just do it. You will not be disappointed!

I recently picked up the new Pixel 9, and after spending a week with it, I’m ready to share my thoughts. First off, the new design of the Pixel 9 is sleek and modern, but it’s hard to ignore that it looks quite similar to a phone from another big-name manufacturer.... While it’s visually appealing, it doesn’t bring any groundbreaking design innovations to the table. On the plus side, Google’s integration of the rear cameras is a highlight. The camera setup on the Pixel 9 is clean and well-integrated, looking far better than some of the three or four-camera monstrosities you see on other phones. Personally I'd prefer if they would just pick a design and stick with it for a few years instead of changing it every year. In terms of hardware, the improvements are not as pronounced as you might expect. The Pixel 9’s performance isn’t a giant leap forward from the Pixel 8. I don't feel like you're going to see giant leaps in terms of performance at this point in the technology of cell phones. As far as performance differences between the 6, 7, 8, and 9, all of which I have owned, honestly most people aren't going to notice any difference. The real strength of the Pixel 9 lies in its new software features. Many of these new capabilities will probably make their way to the Pixel 8 and 7 through updates, so the hardware alone might not justify an immediate upgrade if you're coming from a current Pixel phone. But the Pixel's strong point has always been it's cameras and they are great as usual, as well as the simplicity of the software and the features they have and add with updates. Google claims that the Pixel 9 is twice as durable as the Pixel 8, which is certainly an impressive claim. However, I’m not about to test that claim, not on purpose—let’s just say I'll take their word for it. I can say that my Pixel 8 Pro, although I do have a dBrand Grip case on it, which isn't anywhere near an Otterbox or similar, and I don't have a screen protector, but I drop the thing all the time. On the ground, on concrete, bouncing out of my lap, out of my truck onto concrete, and everytime I cringe and think that did it... but it doesn't have a scratch on it and works fine. Could be the case, could be the phone, could be both. Just saying The phone continues to excel in the photo and video departments, which, as mentioned, has always been a strong suit for the Pixel line. The new “add me” feature for group photos is particularly impressive. It works quite well, making it easier to ensure that everyone in your group is included in the shot without having to retake multiple photos. Some of the new AI features are a bit hit or miss, though. For example, the “Reimagine” tool in photo editing can produce some great results, but it’s not always consistent. Sometimes it enhances your photos beautifully, while other times, it falls short. The Gemini AI, which handles various queries and responses, is programmed with Google’s preferred output rather than providing straightforward answers. I tested it by asking it to say something specific, and it was surprisingly sensitive to certain inputs, which made it feel a bit restrictive. While it's not a new feature to just the Pixel 9, one standout feature is the Audio Magic Eraser. I tested it with a video I took while driving on the interstate, with the windows down, music playing, and talking to my wife. The Magic Eraser did an excellent job of selectively removing background noise so that I could focus on specific sounds, whether speech or music. This feature worked impressively well. I do like the inclusion of the eSOS feature, which you can set up in the "Safety" app. It’s a handy tool for emergency situations and worth setting up for peace of mind. Just familiarize yourself with how to access it and use it. And don't rely on it solely. It uses satellites so you do have to have a pretty clear view of the sky with the phone to connect. And as far as I can tell, it looks like it's a message only service. So if that's the case and there's no calling feature, it won't be useful in some situations. Overall, the Pixel 9 is a solid phone with several impressive features, especially in the realm of photo and video capabilities. You can now also get the Pro version in the same, smaller size. Whether it justifies spending a couple of hundred dollars more for the Pro version depends on your specific needs and whether the additional features are worth the cost to you.

If you’re looking to save a few dollars and not interested in the pro features found on the…well, pro models, then the baseline pixel 9 is not going to disappoint. There are really not too many mega features added to the pro models that the average user will miss. Of course, if you’re typically a user of the more advanced features, you’ll want to jump up to the pro level, but the basic everyday user will be more than happy with the 9. Actually, I was surprised to see just how many new and old features were included in the base model and really was only bummed to find the “pro” setting in the camera was missing. But given the name, it makes sense why it is exclusive to the pro models. Still, other phone makers will include the pro settings in all levels and I am kinda confused why google would pull it. The ability to change shutter speed and manual focus etc is not all that “pro” despite the mode name, and as a photographer, I really prefer to have manual controls as an option. And while on the subject of the camera, I personally also don’t like all the auto post editing being done to my photos to “enhance” them, but I know I’m going to be in the minority here and most people will welcome the auto adjustments being made. This includes things like color adjustments, lighting and sharpening. To be fair, it usually does make the image look better, but I would prefer to have an option to leave my shots untouched. (and maybe I haven’t found that toggle yet.) That said, the camera is very good, it has the same lenses as the pro model minus the tele lens. I don’t know why phone makers are doing this, but the idea that we all would rather have a wide angle lens vs a tele zoom lens as our second lens is confusing to me. The wide angles are usually useless and have such bad distortion on the edges that the images are usually useless. I do find myself wanting to zoom in on something far away much more often. But the 2x digital zoom is at least better quality than other phone makers attempts at this. Again, if you feel the need for another lens, buy the pro model. If you’re just a casual shooter, this will work just fine. Design: The new look of the pixel 9 is mostly welcomed. The gorilla glass 2 front AND back is a nice addition. Protecting your device from scratches and cracks better. But I don’t really like the feel/weight of the device. It’s top heavy from the giant camera bulge that makes holding the phone a little awkward at first. After a few days I got used to it more, but it’s still noticeably heavier and top heavy. I also don’t like the apple style straight sides. They make holding the phone feel a little less comfortable than rounded edges and the desire to look more like an iPhone always makes me unhappy. If I want an apple product, I’d buy it. I like android because it’s NOT apple. But that’s personal preference obviously, the part that matters is it’s also just more uncomfortable in the hand. This is all not super important though if you plan on getting a case on the device. Which I would recommend because the camera bump makes laying the phone on it’s back a little awkward, but laying it on it’s face without a case will risk scratching the front screen without a case to provide a little lift. The bezels are flush without a case. That said, I haven’t put a case on it yet, and other than being a little too slippery for my pockets (the phone would fall out of short pockets in the car and couch often) it’s not so slippery or awkward that I’m desperately trying to get a case on it. Battery: The battery is a little bigger than the pixel 8 but having come from a samsung device and not an older pixel, I’m not sure about the comparison to older models. What I do know is there is little to no chance you will run out of battery before the end of day. Even with massive screen use, camera use, voice calls etc, I was still able to make a full day on a charge. Which is a good thing because charging is still insanely slow compared to other phone designs. 30 minutes gets you about 50% charge and a full charge takes over an hour. Unless you wireless charge, which will then take….well too long to clock. I haven’t actually checked because I never had time to waste. What I do know is my car charger is wireless and while running google maps for driving and the screen on, it pretty much held the battery steady but didn’t charge very fast. Over a couple hour drive it went up maybe 10 percent. This will vary based on chargers and use obviously but the idea of getting a quick top up while driving doesn’t sound possible unless you plug it in. Again, not a big deal though because I’m still not running into low battery issues. I also love the adaptive charge option which will slow charge overnight so it’s full by the time your alarm goes off. I had an alarm for 9am and woke up early at 8 and it was full charged. I was asleep so I don’t know how long it took, but in theory it should help long term battery life. Last Thoughts: There are a few other things worth mentioning, although I’m not sure they are all exclusive to the pixel 9. Among all of the new AI features we’re seeing in basically everything with a network connection now, there are a few handy features. I love the ability to screen calls, something that was perfect timing as I have recently had my number sold or hacked because I get about 15 spam calls a day. Now the auto screening is taking care of that for me. However, googles support site says that pixel 7 and above has the option to manually choose which calls to screen, but I do not have that option as of now. I also was told by google that there is an option to make a private partition where you can have applications and files etc behind a password or lock pattern/fingerprint. I have not been able to find this feature yet either but seems similar to samsungs “secure folder” and I assume it’s somewhere, I just haven’t found it yet. This MAY also just be a feature coming in the next android version. Which brings me to the next point, with the release coming earlier than normal, the pixel 9 has the same android version as the others but will of course get the latest update when it comes out. And that is going to be the theme for 7 years, with google saying they will cover 7 years of updates so assuming your battery, screen, or apps don’t get outdated, you can use this phone for a long time. The pixel also comes with gemini, but I have not been impressed YET and still prefer google assistant but I think as time goes on, gemini will be a much better AI assistant. I don’t love that you have to pay for a “premium” version, and will not be doing that, but if you don’t mind throwing more money at google, it will not be a regrettable purchase. Lastly, the new feature to have satellite supported SOS is really nice piece of mind. Although, I don’t usually go places without cell coverage, it does seem most of the time that I am out of range is when I am most likely to need help. Things like snowboarding on the backside of a mountain or hiking deep in the woods. It’s nice to know you can still get help if you need it. Rounding out the new stuff is a load of camera AI features and editing help that you can find info on alllll over the internet, so I won’t get into that now, but suffice it to say, there's plenty of stuff to do to scratch your creativity itch. OVERALL I am enjoying the pixel 9 as a daily driver and although I’ve always been partial to the samsung phones, I think Pixel has really stepped up their game and made a device worth getting over others. Despite a few buggy issues with apps and battery charging woes or the occasional awkward drop on my face, I still think the pixel 9 brings a lot of amazing features and sleek new look to the pixel family. The fingerprint sensor works well from the start and learns as it goes, getting even more accurate along the way, the inclusion of new AI features and all the tools provided by google make this device a pro level phone without the pro name.

I am coming from a Pixel 8 Pro to this Pixel 9 and I have to pretty much say, I am not missing much! Yes you don't get video boost and the thermometer and the zoom is not the pro 30x zoom, but I really do not use those at all or all too often. I have tried video boost and the zoom, but in reality, the pictures that need those additions, I usually whip out my dslr camera to get those shots. For the everyday, this Pixel 9 is perfect in day to day uses. Even the fingerprint reader is better! I heard the Pros still have issues, but the 9 is good to go, even with a screen protector! Just remember to turn on the screen protector in your display settings. Setting up is a bit different when coming from a Pixel device. Now the copy feature is more fluid than non Pixel phones. When I transferred my wifes info into the Pixel 8 Pro, it did not have that copy step that now are on Pixel devices. I mean it's not a deal breaker, but it is just slighty different, in a good way. I always had issues using my Pixel 8 Pro on a wireless charger. It would hang and be non reponsive to touch while on the wireless charger and when you take it off, it takes a good 3-5 seconds to become responsive again. This was apparently a known issue which the only fix was to exchange it for a new one. But back to the Pixel 9. This one is actually smaller and maybe a few MM smaller than my daughter's Pixel 7! I don't mind it at all because now this fits in my pockets like a normal person! The display is now bright enough to be viewable outside. The 8 Pro struggled with that all the time. With the smaller everything, that means the battery is smaller as well. I think the 8 Pro is around 5k mAh while the Pixel 9 is 4,700 mAh. Not too much difference, especially with the new Tensor 4 chip and increased memory. The phone does not hesitate at all and is zippy! Everything works and I also run the Android 15 betas without issue. This is my daily driver too! I heavily use this and everything you liked on the Pixel of the recent past, comes a bit improved this year. Allbeit more AI features and the new Add Me photochop feature, which is novel but in all reality a gimmick really. Just like the thermometer last iteration. Would I recommend this phone even though it's not the Pro model? Yes! I initally came back to Pixel 7 and was super impressed on the phone was as a whole. I was ok with the Pixel 6a, but the 7 was the game changer for me in reference to daily driver phones and the main stream usage of phones in general. The Pixel 9 is the same size of the Pixel 9 Pro you just get more AI stuff and the additional zoom camera, which I can live without. I think the Pixel 9 is a great phone and if my usage can handle it, it can handle most other people's days as well. The battery is great and does not get as hot as the old Pixels in the past.