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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 143 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers appreciate the MAX 360 Action Camera for its excellent video quality and exceptional ease of use. Many users also praise its overall performance, decent battery life, and reliable water resistance and stabilization. However, some customers have found the lens cap design to be difficult to manage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 143 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Everything GoPro in 360, too!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Max HD is everything you expect from a GoPro action camera, plus 360 photos and videos. It’s rugged, compact, easy to get great action shots, and has some cool features like auto-uploads over WiFi if you subscribe to at least the basic plan. As with other 360 cameras, getting the shot is easy but the editing can be a bit more… challenging... but that’s for later when the action is over. Highlights: * Compact. * Waterproof to 16 feet without a case. * Compatible with both standard thread mounts and GoPro “finger” mounts. * Large, bright touchscreen. * Quick-access physical buttons to start/stop recording and change modes. * Works as both a 360 camera and a standard “Hero” style camera. * Available automatic uploads during charging. * Editing in the mobile apps is relatively straightforward. Room for Improvement: * Touchscreen menus have a learning curve. * Gets warm during high-res 360 video recording. * Very difficult to remove lens covers - especially with gloves on. * Editing on desktop now requires plugins for semi-pro software that is extra. Setup: The basics are the same as for most other cameras; insert the battery and a microSD card, charge the battery, then go through the setup steps onscreen and/or in the app. The touchscreen guides you through the basic setup but most of the details are done after pairing the camera to the free Quik app installed on your phone or tablet from the App Store. During setup, you have the option to start either of two levels of subscription service. With both optional subscriptions, you can set up your Max to automatically connect to Wifi and upload any new shots while it’s plugged in and charging. Regardless, you can always connect the camera to your device with a USB-C cable or take out the (not included) microSD card to transfer shots, but this auto-upload seems super-handy. Usage: Now that it’s set up, the fun begins! If you’ve ever used a GoPro Hero action cam before, this should feel familiar. When set to single-lens “Hero” mode, this camera behaves mostly like a standard Hero action cam with the option to switch between the front and rear lenses and the fact that both lenses are ultra wide-angle due to be spherical. There are 3 basic modes; photo, video or time-lapse. Each of these modes is also available in either 360 or single-lens modes. From there, you can tweak just about anything to get the shot you want. You can leave it all at automatic or set the ISO, exposure, angle, and just about anything else. Make sure you have a large and fast memory card to store everything since recording at max settings will really eat up your storage. Even though this camera can work like a single-lens Hero action cam, the real reason to get it is for the 360 recording. If you’re new to recording in 360, you normally have to aim the camera at the subject and hope you framed it right when you download it and check it out later. When shooting in 360, you basically just take the shot; either still or video, and you can pick out the subject and the framing later. Essentially, just hold the camera up and capture the scene. That’s the liberating aspect of shooting in 360 and it takes a while to get used to it. When shooting 360 video, you just hold or mount the camera and record. The rest can be done in post (editing later). This camera is rated to go down to 16 feet without a protective case so it’s safe to take snorkeling, surfing, swimming, etc…. but not scuba diving. For that, a more sturdy case is needed. I live in Florida so the cold isn’t a problem here, but the camera and the Enduro batteries are designed to endure extreme cold temperatures better than average without unexpectedly dying on you during filming. They seem to last a while as well. There are few areas for improvement. While the touchscreen and its menus get easier with practice, there are a lot of settings you can change and the screen is large for a camera this size, but still not large in general. Also, the provided lens covers fit snugly (great) but are really cumbersome to remove… especially if you have any type of glove on or wet hands. Best practice is to remove these and store them safely in a bag before you put on gloves, etc… The shutter button on the top can be set to wake up the camera and record in the last-used mode (360 or Hero) which is super handy to not have to fumble for a power button and wait for it to wake up before shooting. This takes about 3 seconds to wake up the camera and start recording. Stop recording with the same button and the camera goes back to sleep. The other physical button is used to just wake up the camera, switch modes (photo/video/time lapse) if it’s already on or turn it off. Waking up the camera with the power button takes about 3 seconds to get the screen on and another second or two to get the on-screen displays on and ready to shoot. When playing back content on the camera’s screen, you can’t freely pan around 360 photos and videos which is a bummer, but you can see most of it to determine if you got the shot ok. For the rest, you’ll need to use the phone or tablet app. Both are really nice in that you can not only pan around in full 360, but you can even move the phone or tablet in the air to pan around, almost like your phone is the viewport in that direction. Other really convenient on-camera tricks are adding highlights to points in a video, marking favorite photos, and scrubbing through video pretty easily. Just keep in mind that everything you’re doing on the camera’s screen is intended to help you capture the right stuff. The rest is intended to do in the free Quik app on your mobile device. Speaking of mobile devices, GoPro has decided to focus on their mobile apps for editing. If you want to do more extensive editing on a desktop or laptop, you’ll need to use separate pro/semi-pro software with GoPro plugins. Editing in the mobile apps is actually fun and easy to do. For single-lens photos and videos, the tools are basically what you’re probably used to. For 360 photos and videos; you now have the option to pan around and choose where the view is “looking.” For photos, just pan around and export the photo at your choice of framing or make a panorama. For videos, the app applies stabilization and lets you track a subject around the camera, apply fun effects and then export to your choice of video format. If half the fun is doing the stuff you’re capturing (surfing, biking, hiking, etc.), the other half of the fun is massaging your shot to look how you want. In this respect, taking the photo or video is just the tip of the work. The rest can be as quick and automatic as you want or you can get really detailed and create the perfect photo or video. In bright sun, the photo and video quality is what you’d expect from a good action camera. It’s not as good as DSLR might be, but it gets the shot and conveys the feeling of the action. It’s in the lower light situations like dusk or around a campfire that this camera might disappoint. It’ll work, but you might not get what you expected when the light is low. Overall: The ability to shoot a photo or video in 360 is liberating. Also having all of the features of a standard GoPro Hero camera gives you the freedom to capture nearly anything, anywhere. It is compact, rugged, capable and fully compatible with most GoPro mounts as well as 3/4” threaded stuff. Battery life is good, image quality is great as long as there’s sufficient light, and it’s relatively easy to use. The free Quik app provides amazing results for beginners to enthusiasts and everyone in-between. A great value in a 360 camera! Just remember to take your lens caps off and put them in a safe place before you put your gloves on.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Rugged 360 Action Camera for All Skill Levels

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted a GoPro and a 360 camera, so I was ecstatic about adding the GoPro Max 360 to my camera gear. They really live up to their reputation as rugged action cameras, but it’s the image quality and audio pick up that makes them stand out. The ultra wide 13mm lens captures everything, especially with 2 of them in 360 mode! It does an outstanding job stitching photos and footage and it’s so cool how you can capture an entire room or car interior with 1 single 360 shot. The phone preview really makes it easy to confirm what you’ve shot as well. The ease at which you can upload and edit videos is also remarkable. If you’re in a pinch or just want a quick workflow it’s easy to edit footage on your phone, but if you’re doing more than quick clips, I highly suggest editing on a computer for the best quality. The voice control works well so far, but I was surprised I couldn’t find a paper with the commands and had to look them up on the internet. In terms of cons, I honestly don’t have much. It’s advertised as 2x slo-mo, but the camera maxes out at 60fps. It’s ok but I was hoping for the smoothness of 120fps. Apparently there’s software to make it smoother but a true 120 would be a lot nicer. I also had trouble with the advertised “invisible pole shots”, because almost all of my shots still had the pole in them. I thought there was some kind of one touch editing solution, but I’ve come to learn it’s about how you hold the camera. Keep it straight with the pole and it should disappear in the stitch lines. Do I recommend the GoPro Max 360 camera? Absolutely. It’s fun for any skill level, but most importantly it’s easy enough for novices to use and has the features and build quality for pros to appreciate. It offers a lot of room for your skills to grow and being waterproof up to 16’ provides a lot of cool opportunities. It’s an excellent camera to add to your collection and a good reminder to go out and do more cool stuff. Get one. PROS - Shoots 5.6k 360 video and 1440p in single lens mode - 360 photos are stitched well - Easy to edit media directly on your phone for quick production - Waterproof to 16’ - Voice control works well for me - Excellent image quality - 4 lens modes - Love the 13mm Max SuperView - Smooth motion recording - Works well in low light - Audio pick up isn’t too shabby - Wireless WiFi media transfer - Can auto upload to cloud - Touchscreen - About 2 hour battery life - Can switch between single camera or full 360 - Phone app 360 preview works well - Advanced manual control with Protune - Solid compact construction - Extension pole works is strong and stays in place - Good for novices to professionals CONS - Pole only invisible if camera isn’t angled - Only 2 lenses in camera mode - Reminds me that I’m not doing enough cool stuff in life - Couldn’t find voice control commands, had to find them online - Subscription offers best experience

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 4 out of 5 stars

    Max 360 is it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, this is not the New GoPro 360 Max. This is the old camera with upgraded features. The 360 feature is quite remarkable, the picture clarity is way superior to the insta 360 X3. Pros: more vibrant and more clear videos compared to the X3. The Go pro quik app is finicky. Also the tracking features is a little off. Might just manually control it. Camera is sturdy and the battery life is pretty decent. As all GoPro’s the ability to take Videos and Photos in low light condition is superb. The price is on point as well. Overall very impressed with the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Just perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easily a no-brainer. It works very well very intuitive and easy to use. I was able to watch a video read the directions and head out and start using it the same day the software is also easy to use and very intuitive..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great image!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful image quality! Perfect gift for my husband’s hobby! He loved its size and how easy it is to carry it for his water sport adventures. He wishes it came with more accessories instead of having to buy separately.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, good quality, and easy to use. Pictures and videos quality are very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been good, no issues. Setting it up was pretty easy too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great 360 camera, could be smaller profile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd Gen 360 GoPro. The price dropped because the new version was released. It still works great and the software is very versatile to create 360 videos. Audio is clear. It is a little bulky and you have to hold with the lens facing down or out to get the full 360 effect and to hide any selfie stick. I want to use on a motorcycle, but will need a mount that allows full view of both lenses. Is water proof, and I used on a snorkel trip with no issues. You cannot not plug in to do live video, the USB plug is only for data and charging, not for live stream. You may be able to use the software to live stream throw the app, but I have not tried yet. My only issue is it is very easy to push the top power on button which starts a video. I accidently pushed it while on a hiking trip and did not notice until I heard it beep to shut off when the power was exhausted. It does take special Max 360 Enduro removable batteries which saved me.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    360 max

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera I always wanted, excellent quality and resolution, I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great 360 GoPro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GoPro hit it out of the park with this one. Video quality is what you would expect from a GoPro and the 360 video quality is great. Only issue I had was it got really hot when we were out in the Texas summer.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Copwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    360 recording is clear and steady. I use it to cord in my car when i am on patrols

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Câmera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good choice! You have to try this!! Simply perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Gen Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of the GoPro Max since the original came out. I use it in all seasons and in many configurations. The Max never disappoints, and I am looking forward to putting this next generation to it's paces.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great images. Heavy. Man...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality images. So very heavy though. I'm also not a fan of the mounting system. It's so very bulky. I'm still going to give it four stars because it does exactly what is advertised. If you can afford it, I highly recommend the DJI nano. Far more versatile and lightweight. But also far more expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Go pro max 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order the go pro max360 got delivered quick had to go in store for SD card staff was really helpful the camera is high quality easy to use haven’t had any problems

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GoPro Max 360 Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GoPro Max is a fun, 360 camera for on-the-go. Perfect for getting those amazing action shots and integrates well with DJI’s Quik App editing software!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Max 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is excellent great picture/viedo Quality easy editing,loads right to your phone If you have the subscription which is not much just an all-around step up from the original Max camera. The low light situation is still a problem but not a major one. Also, if you have a subscription, you get discounts on products which is great because GoPro stuff is not cheap.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    love the camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    camera works great, cant wait to put it to the test

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Underrated!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 360 camera on the market! Crazy 4k footage in 360. This is my second one and whenever I have to replace it I’ll definitely get the same one again.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    A decent buy at a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a unit, I like it a lot. As a go pro, it does as advertised as well as any new go pro. As a 360 cam it does good but the app where you edit the video is kind of unintuitive with 360 recordings. It can be looked over at the price of the insta360, but if you have the money I would just go with the X5.

    I would recommend this to a friend
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