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Customer Ratings & Reviews

Your price for this item is $449.99
The comparable value price is $599.99

Customer reviews

Rating 4.1 out of 5 stars with 25 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-25 of 25 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fun fun fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected 6 year old son is gonna wake up at Christmas morning so excited thanks best buy for a great deal

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bike stopped working, awful warranty from GoTrax

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bike stopped working after a few weeks...no damage or crashes, just stopped working...I contacted GoTrax support for a warranty claim and they were shockingly difficult. Initially they required I send the bike to them at my own cost before a warranty claim could even be started. Eventually they offered to mail a replacement part, but said it would take 3-6 weeks....once that time period passed I received another update saying they were out of stock for replacement parts and the only warranty option was to return the bike to them--this time they offered a discounted shipping label but still required I send the bike to them before anything could be evaluated....this is 2+ months after the bike stopped working. The Manufacturer is awful and does not stand behind their products. Best Buy stepped in and provided a replacement--but only after going through a very negative experience with the GoTrax Warranty Support

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Family ride

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone in the family can ride and have fjn. It is a great choice for the money

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer support, bike stopped working

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bike stopped working completely after 6 months….wont turn on. Best Buy won’t accept a return or provide support even though I’m a Total Tech Member and the manufacturer says the only way to make a warranty claim is to ship the bike to them at my own cost, far out weighing the practical costs of buying an alternative. Very disappointing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Best one yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really fast and durable i am enjoying it and i prefer to buy

    I would recommend this to a friend
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