Customer Ratings & Reviews

This electric bike is perfect is running good I like it.

This was a gift for my husband and he loves it. Definitely recommend

Everybody loves that mike he really loves his bike He loves his bike

The product is very good The service in the store is very bad

Love it, very good decision, would recommend it . Also very helpful

Best gift for me and my 3 yeras old boy.. we have so much fun!!!

Magnificent bike, good for teens and adults! Highly recommended

Good bike but battery doesn’t last long. Also doesn’t go as fast as it says

Awesome bike came in on time son will love it ride all day

This is good product. I recommend this to alot of people

This eBike is a lot of fun! Quite an amazing value at this price point. The compact and folding aspect is a welcome feature and makes it portable and great for throwing it in a truck bed or moderate car trunk. After having been away from the biking scene for 20 years, this is this is a great way to transition back into recreational biking. Initial Impression: This item took quite some time to arrive. I have suspected that there were some supply chain issues that resulted in the long delivery time. Upon arrival, assembly was straight forward, however I could not find any assembly instructions. This should have thrown up a red flag, but kept trucking along with assembling. When the time came to add the battery into the frame, I realized that there was no battery or charger. Red flag number 2. After working with Best Buy support, it was determined that I had been sent an in-store display floor model. Which for what it is worth is fully functional with the exception being the motor, screen and headlight. The bike folds up and pedals just as a regular bike would. Fast forward to a little more than a week later and the actual bike arrived. Set-up: Assembly was straight forward. Granted I had the opportunity to do it once before, but it really simple and the bike comes mostly assembled. It would be much easier having an extra set of hands putting the wheels and tires on the bike. Also, someone to straddle the bike and hold it while attaching the fenders and other accessories. One aspect that was a very nice attention to detail was surrounding these little plastic inserts that shipped in the brake calipers. A very nice touch -- that way the calipers were adjusted nicely and there was a proper gap for the caliper to go over the brake rotor. Remember to check the tire pressure. Check the tire sidewall for recommended pressure. If memory serves 20 pounds per square inch sounds accurate. The battery does take quite some time to charge. I let my first charge go over night, 8-9 hours, but I believe the manual notes 5.5 hours for a full charge to occur. General Impression: With this being a first experience on both an ebike and folding bike front, not sure I’d own anything else. The build quality is first rate. The welds are stacked dimes! The seat is super comfortable, despite not having much padding in the fanny. The seat height is adjustable and allows the bike to fit a variety of body types and dimensions. The fender/mud guard cover does a good job of keeping road grime to a minimum so that you do not end up wearing it. The display is a good size and provides access to a good bit of information. Text is quite large and with a very bright backlight. Unfortunately, the backlight does not seem that it can be dimmed and it is too bright. It interferes with the headlight for not the most confidence when riding in low light/ night conditions. Almost ran into a golf cart. The bike has an incredibly robust kick stand. It is very strong and supports the weight of the bike and rider (assuming the ground conditions are not soft). The handle bars are a bit narrow compared to most other bikes, but likely necessary to keep the bike compact and within good geometry for folding. They are comfortable and sturdy. The throttle is on the left hand side, which took a little adjusting to for someone familiar with motorcycles and 4 wheelers and their associated mechanics of operation. There is a rear rack as well, which serves a practical purpose for attaching saddlebags, cooler etc. I have considered doing grocery runs on it to get some extra exercise. The bike has a good bit of torque and took a little bit of time to get mastered. But once mastered it is quite pleasurable! The pedal assist is also quite a nice feature to help with climbing hills while keeping the battery range somewhat reasonable. One thing that you will not find is turn signals, nor a brake light or rear marker light(s). Would be a nice feature/value add for future models and/or enhancements to this model. Bottom line that would be a welcomed safety feature. Battery: Nothing really to add here, however there are a few things that would be nice to see changed. One: The battery locks into the frame, which is a great security feature, however, if the key slot could be moved from the bottom side to the top or side, this would be a welcomed improvement. Two: the battery cannot be locked into the frame and set into the on position AND allow the the key to be removed. Would like to see if the key position could remain locked and on but not have to have the key present. Three: The key is quite large and likely larger than it really needs to be. Would love to see the size truncated to something that would not take up so much space on a key ring with other every day carry keys/items. Final thoughts/considerations: Such a tremendous value. I have had half a dozen friends or so, ride it and not a single one has come back without a huge grin on their face and then uttering “I have got to get me one of these!” This would be a perfect means of transportation for a college student living on or off campus, someone who does not want to own a vehicle and lives within the city limits, or someone with a moderately sized trunk and wants to go one adventures. The range has been surprising and can be extended even further by staying out of the throttle and using your human power and the pedal assist function. Be safe out there scouts, Safety Third!

Unfortunately, the product turned out to be worse than I expected, there are loud squeaking noises coming from the wheels, the brake system broke down in two weeks, there were problems with the electrical system again... I do not recommend this product.

50 miles are mentions but the cycle won't cover 14 miles after 14 miles use your legs or put on shoulder and bring it home

So I bought this and then when I was coming back from work it started making a noise from the back wheel

The pedal brake easily, runs good my son like it but just be careful with the pedals

This is worse the a one star. The weld on the handle bar broke as you can see in pictures it was a quality control issue. The weld did not penetrate during manufacturing. It caused the weld to break and handlebar came off bike which caused the wheel to turn and flip the rider off the bike. This product is dangerous I want to return but do not feel I should pay restocking fee.

Bad service,we buy a electric bike and they email me it should be delivered on January 10 between 7am to 7pm and after that I receive a txt they should delivered between from 10am to 2pm so my husband have to take off from work so he can wait for them his waiting outside between that time tell 5pm but they never show up and we called them what happened and they said if we want it that they we can go pick it up at Kapolei and we leave at Aiea they want us to go pick up in the middle of traffic,So my husband told the lady that we need to go the next day so I have to go work and clock out at 9 so we can pick it up and go back after I waste my time cause I didn’t get paid for 1 1/2 hours

I was so excited to finally get an electric bike and this one is perfect. It was delivered in a well packaged box with lots of protection. It was easy to pull out and unwrap all the pieces. It comes with all the tools you need to put just a few pieces together. I had to put on the front fender, tire, headlight and pedals. Each piece went in smoothly with no problem. Make sure to put the tire on with the brake disk going into the brakes. Also put the handles into the bar before lifting up to close because the cords won't let you do it the other way. Just lock the seat and handle bars. The clamps hold strong and nothing moves once they are closed. The frame feels very sturdy and strong. Bike is easy to fold up and will save some space. It is also easy to put in the back of your vehicle when folded. The very large tires are perfect for going off road and is easy to ride. The best feature that I love is the assist mode. It has 5 levels. Each level will assist you to achieve a certain speed. So when you turn it on 1 it will not move forward until you start peddling. While you peddle it will assist you to keep a speed around 5 mph. When you stop peddling the motor stops. So you really don't have to struggle to ride this bike. It is the easiest ride you can have. You can also push down on a lever to make it go up to 20 mph if you want. The acceleration is perfect. Not too fast and not too slow. If you want to get some exercise just turn it all off. Gears shift smooth and I barely notice the change. It has no problem getting you up hills by itself even close to 20 mph. At first, I was worried that 20 mph wouldn't be fast enough but it is. It will still go faster if going down hills or by you peddling. Brakes aren't too strong that it will throw you off but they squeak a little. Bike is not quiet but not loud either when the motor is running. I don't really notice it after a while. The wind in my ears was louder. The display is nice showing speed, miles driven and battery level. The battery can be charged while it is in the bike or you can pull it out to charge it. The battery was dead when I turned it on and took about 5 hours to charge. The grips on the handle are unique and feel great. The seat is larger than most bikes and feels good. After about 10 miles though, it still gets a little uncomfortable. I don't regret getting this because it is a lot of fun.

The product is not as described. Does not go the distance as indicated, the screw that was installed by the manufacturer already fell off on its own. It does not pass 19/hr as indicated on the description as well. I’m 180lbs so not because I’m overweight

Delivery: I lost some time from working waiting for this delivery and I’m glad I did for some reasons. -I wasn’t sure how the delivery driver would handle the delivery, so I wanted to be there. -The value of the electric bike was high so I didn’t want to risk leaving it outside my door. Delivery was not on time. UPS had a 2:45p-4:45p delivery window, I received it at 7pm. The delivery box was not conspicuously packaged. It had the picture of the bike, style name information on the box. It’s heavy enough to handle as a team lift. Now the good part of the review. The company (GoTrax) shipped the electric bike packed with so many zip ties and foam padding to keep the Z4 pro damage. It was a success because I received everything in great condition. The zip ties I recommend removing them with a scissor. The instructions were printed in color and easy to read. Every tool that was needed to but the bike together were placed in a separate small box labeled “Toolkit”. I spent about 2 hours to put it together and I took my time. Going forward, folding and unfolding the bike should be quick since everything is installed. Charging The Z4 Pro: The bike is shipped with one battery, charging block and plug for an outlet. I charged the battery while it was on the bike. The instructions do say you can take the battery out to charge but I haven’t tried that yet. I charged it for the recommended 5.5 hours the first time and I will most likely continue charging it for 5.5 hours because I didn’t see anything else about charging. Z4 Pro Ride: While I was pushing the bike outside I heard the front wheel disc rubbing on the brakes. I checked and everything was installed correctly. I think it is a minor flaw with the manufacturer but I’ll keep checking to see if it gets better or worse. Before riding there’s a key to enable the battery, it’s a good add on security. Riding feels different and I will need to get used to it. The bike is comfortable but to me it feels bulky. The tires are too big for my liking and I don’t think I could maneuver it the way I would normally with my mountain bike. At least now I have a different option for bike riding. The pedal assist is my favorite because I can get some pedaling exercise and not kill my legs. Overall my ride experiences are good and comfortable. Fold and Unfold: This is a fantastic feature and I needed to include this in it’s own section. I can store it easier and have more room. I think it should easily fit in my car but I don’t want to risk ripping my leather seats. I plan on possibly using my bike rack if the frame fits it. My Wrap Up Opinion: The Z4 pro is not like the pictures shown on the website but it’s close. I would have like the cellphone mount shown but since it’s not included I’ll add something similar later. I think if the wheels were not as thick would have made the bike look better and it’s just my preference. Please include an extra battery or make it easier and affordable to get one. GPS and a compatible app would be a great addition for security. This is my first e bike that I will enjoy the more I ride it. I think this will be enjoyed by many people.