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Customer Ratings & Reviews

GreatCall - GreatCall Jitterbug Flip Prepaid Cell Phone for Seniors - Graphite-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 1000 reviews

86%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

Page 4, showing61-65 of 65 Reviews mentioning:
set up
  • Rating: 5 out of 5 stars

    The best mobile phone for my Dad

    Posted
    Jepstein
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This product was purchased as a gift for my father. He was in desperate need of a mobile phone. I is not at all tech savvy. The large buttons and yes/no question functions are perfect for him and made this the correct choice. The setup could not have been simpler. This is a wonderful product for parents and others who need a simple easy to use basic phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone for my elderly dad

    Posted
    Dodger60
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My 90+ year old dad needed a phone that he can actually hear. His old flip phone just wasn't cutting it(both ringer and earpiece volume). However it had to be a phone that was simple to operate. this fits those requirements. After setting up the phone I sat down with him and went through ALL of the ringtones to find the one that he could hear best. I programmed in the most common numbers that he calls and so far he has had very little confusion(primarily figuring out who the calls that he missed came from). The charger base is simple, so he is actually keeping it charged. The cost of the phone and monthly charges are reasonable. there are only two reasons that I didn't give it a 5 star rating. 1) "one-touch 5Star" button is an additional charge each month, which is NOT clear in the advertising material(or on the box). 2) When he holds it too far away from his mouth, you can't hear ANYTHING that he is saying(at least he can hear me tell him to hold it closer to his mouth). All told...I rate it highly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super Easy To Use & Useful Extra Functions

    Posted
    Harro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very clear sound. Loud enough for hearing impaired. Large clearly marked buttons & screen menu. A real "no brainer" for the non-tech user. Bought this for my hearing impaired husband who already had the original Jitterbug but needed an upgrade. It's so simple he can actually use the camera. Loves the magnifier & flashlight too. I don't think you can find a better phone suited for the elderly or totally non-tech person. Bluetooth is partially set up at the moment & sound is utterly fantastic in the car. Test call from car to home answering machine is clearer then any other phone used to call in & that's using a normal tone voice! This phone does take a bit to boot up. Battery will depend on how you use it. Charging stand is a bit finicky but found if you place phone in it & slightly push top of phone to front it'll find the connection & stay connected. You can also just plug phone directly into a usb wall adapter or computer usb. Phone is large but slim. Well worth the size for the functions.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Better for eldery than normal cell but some issues

    Posted
    paul123

    Bought this for my 92 year old mother. Setup was simple enough but there are still some issues we encountered with the phone. After a week or so I got a call that the phone was not charging. Seems that one of the pins in the charging cradle was bent and not contacting the bottom of the phone. Had to fix it with a paper clip. The pins are quite delicate and can be easily bent if you are not careful placing the phone back in the cradle. This is something that has already been solved for cordless phones. Second problem has to do with the up/down buttons on the side of the phone. These activate the ringer volume when just picking up the phone if pressed. And seems like when my mother grabs the phone to answer it she is reducing the ringer volume. So next call either it is very low or now switched off altogether. Would be much better to have this only possible through the phone settings. Third problem was the phone locked up at some point. Outside display had date and time frozen and buttons would do nothing. Pulled the battery and reinserted and it was fine. Guessing it was from a static hit. Probably would occur to many phones. So not a trouble free solution for me.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Ideal Phone for Seniors

    Posted
    MidwesternTechie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am a voluntary care giver for an 88-year-old senior, let's call him HWO, who has poor vision and limited dexterity in his hands. He is also very techno-phobic (". . I don't trust dem computers. ." @@@@@@@ . After I accidentally ran HWO's old cell phone (an 8-year-old Nokia flip phone) through a laundry cycle, I decided to buy a new phone for him. There are very few phones in the market that are exclusively designed for people of his age. After researching extensively, I decided to buy the Great Call Flip. As someone that appreciates thoughtfully engineered products, I am so far impressed by this flip phone, with a few caveats. I am intrigued enough by this phone that I decided to write this detailed review based on me observing HWO use this phone over the past month. The phone is well designed and has good build quality. Everything about this phone, including the keypad, screen, interface, volume and service plans, is optimized for seniors or people otherwise looking for a very simple phone. The phone works on the Verizon network (it doesn't take a SIM card so you can't use it on T-Mobile or AT&T) and seems to be locked to the network. Activation is easy (well, not for HWO obviously) and I had it working out of the box in less than 30 minutes. Activation costs $28 (one-time cost). The plans are simple to select and understand. I signed him up for a basic talk and text plan (HWO cannot text but it is only $3 a month, so I kept it). The 5-star button on the key pad is supposed to connect you straight away to an agent, but you have to subscribe to a Health and Safety package in addition to the talk and text plan. In the absence of the additional package, I believe pressing the 5-star button connects you to the emergency services. When you flip open the phone, it plays a loud faux dial tone. While that sounds silly, HWO appreciates it as it tells him the phone is'ready'. The menu defaults to phone book. The home screen shows you a few menu options but hides everything else. There is no battery indicator, no network icon or signal strength indicator (that is just how HWO likes it). Navigating the interface is very easy (if HWO can do it, anyone can). If you get lost in the menu navigation, flipping the phone close and opening it again brings you back to the 'home screen' with the phone book selected. The screen fonts are large and legible, even for people with limited vision. You interact with the phone by pressing the 'Yes' or 'No' keys, or using the Up and Down arrows to navigate. The keys on the keypad too are large and legible and well-spaced apart. The phone volume, both for ringing and calling, is reasonably loud. The phone also makes a loud noise when it has charged to notify you. The phone also has a basic camera, that also doubles as a 'magnifier', that frankly seems a bit gimmicky to me. Making and receive calls is straightforward. I was able to train HWO on using the phone in about 15 minutes. One of the issues with the phone is the battery life, which is disappointing to the say the least. For a non-smart phone, the battery life on this phone is very short. Even with average usage (less than 30 minutes of daily talk), the battery gets close to zero in under 2 days. My 2-year-old Android phone lasts longer than that. His old Nokia flip would last 2 weeks (! @@@@@@@ on a single charge. The network signal strength (Verizon) is quite strong in our area so it cannot be that the battery is draining due to the phone looking for the network. While it is not a deal breaker, it is a nuisance since I have to ensure that he has remembered to put his phone on the charging cradle every day, or he runs the risk of not being able to contact me. Overall, I am quite impressed by the Great Call flip and how well the hardware, interface and calling plans are designed and integrated to appeal to the target customer. I am frankly surprised that there is no other comparable phone in the American market.

    I would recommend this to a friend