Main Content

Customer Ratings & Reviews

GreatCall - GreatCall Jitterbug Flip Prepaid Cell Phone for Seniors - Graphite-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 916 reviews

88%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
voicemail
  • Rating: 3 out of 5 stars

    LOve phone but not reliability

    Posted
    Bill
    • Verified PurchaserVerified Purchase

    Reception or connection poor not ringing going direct to voice mail I would highly recommend but having trouble with reception and get missed calls. ?????? Love the phones if I could get reliable service so can't recommend although I did recommend twice i

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not great for dementia patients

    Posted
    bethc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased for my father with dementia. Voicemail features is confusing and you can't turn off 911 calling capability. Police ended up at his unit more than once while he had the phone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great size-brightness and volume

    Posted
    Reckonso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Monthly costs are misleading as the initial prices do NOT include any voicemail. There is an ala cart charge for even the most basic functionality. The phone interface is based on question and answers-YES or NO. Not as easy as just having the phone numbers on the first screen. Otherwise-physically it works well. Font size and Volume are great for sight and hearing impaired.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for some seniors but not me

    Posted
    Scooter

    First, let's start with the pluses. The screen has a clear boldface font that is easy to read. The volume is good. Even though it does not have computer access, it can transfer photos to a computer. The keys are large enough to be easy to tap without overlapping into the next key and mistyping. Dialing by voice is helpful. Because it is a flip, no chance of a butt dial. Some (especially the children of older seniors) will love the 5-star option for emergencies and other services. Now for the negatives. The screen is still tiny, only about 1"x2" for the text in a text message. And this is in a phone that is just barely lighter than my existing phone, which is closer to 2"x3" for texts. I love the idea of the magnifier but found it difficult to position so I could read what I thought I had it aimed at. The keys have multiple characters per key so it is onerous to type anything and it cannot send texts by voice. Some might like the simple scroll down menus for options but I have grown accustomed to a touch screen with icons and prefer that; however, if I channel and older friend who never really got the hang of her phone, I expect she would have found scrolling easier. Photos appear rather grainy. Coverage has been a mixed bag. A call to someone whose voice has a tendency to cut off while using my existing phone was quite clear on the Jitterbug. She, on the other hand, said she could hear my ok said my voice sounded "mushy." Also, a voicemail I left myself was not at all good quality. Other calls have generally been ok on both sides. The phone itself described as anywhere from "fair" to "strong" the reception for the areas from which I typically call. As to improvements, number one would be the ability to text by voice. Second would be an actual full keypad. @@@@@@@@ If there were voice texting, that would not be as important. @@@@@@@ Some of these issues do appear to be resolved by Jitterbug's higher-end phone.

    No, I would not recommend this to a friend