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GreatCall - GreatCall Jitterbug Flip Prepaid Cell Phone for Seniors - Graphite-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 943 reviews

87%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 1 review

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  • Rating: 2 out of 5 stars

    Great on the surface, but...returned product

    Posted
    NiktheQuik
    • My Best Buy® Member

    I bought the Jitterbug Flip for my dad who has severe essential tremors in both hands - much like shaking from Parkinson's. We needed large buttons and simple usage. I thought this would be a slam dunk. He had been using a 15+ year old Samsung flip with small buttons and the quality/performance was waning so we wanted to get him something better even though he hates changes. He reluctantly agreed to go with Jitterbug, but do yourself a favor and read this review before diving in! 1. Do NOT 'port' current mobile number to Jitterbug phone until you TRY THE JITTERBUG with it's assigned number first! Seems like common sense, but I wasn't aware that could be done. I thought you needed to switch everything over then use the phone. I made a major error and ported his AT&T number to Jitterbug then long story short, we needed to get his original AT&T service back so it took HOURS to unwind. Very stressful. Thankfully we worked in person with an AT&T manager and he was super helpful with the whole thing. 2. Bluetooth in dad's 2017 Cadillac CTS did not work with Jitterbug. Incoming calls made the Jitterbug freeze and outbound calls were not possible using the car's hands free option. I talked to experts from Jitterbug and Cadillac -- nobody knew how to help. During the bluetooth test in his car, the Jitterbug phone "froze" and went dark. I couldn't disconnect an incoming call nor could I power cycle the Jitterbug. At that point I was done and knew I'd return the Jitterbug because Bluetooth is completely unreliable and that was a deal-breaker. 3. My dad didn't like Yes and No buttons on the Jitterbug -- they aren't color coded either. He is used to a green Send button and red End button. It wasn't as intuitive and Jitterbug should consider color-coding those buttons. 4. I know he liked the larger numbers, but that was about it. Scrolling through the menu was actually very complex and required many clicks to select certain things. I was shocked given this is designed for elderly people. 5. Note: GreatCall charges $3/month for voicemail. That was not disclosed to me when I chose his service plan which was the cheapest one available at $14.99/month. So all in with the service plan, voicemail and taxes it would be about $25/month for the dirt cheap plan. 6. If you want voice command dialing it is only activated by GreatCall customer service. You cannot set it up yourself. Moral of this story -- TRY THE PHONE first with the assigned number and get to know all the features and usability before changing your current service to Jitterbug. It will save you a ton of time and stress. The phone was returned 2 days ago.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Ideal Phone for Seniors

    Posted
    MidwesternTechie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am a voluntary care giver for an 88-year-old senior, let’s call him HWO, who has poor vision and limited dexterity in his hands. He is also very techno-phobic (“..I don’t trust dem computers..”). After I accidentally ran HWO’s old cell phone (an 8-year-old Nokia flip phone) through a laundry cycle, I decided to buy a new phone for him. There are very few phones in the market that are exclusively designed for people of his age. After researching extensively, I decided to buy the Great Call Flip. As someone that appreciates thoughtfully engineered products, I am so far impressed by this flip phone, with a few caveats. I am intrigued enough by this phone that I decided to write this detailed review based on me observing HWO use this phone over the past month. The phone is well designed and has good build quality. Everything about this phone, including the keypad, screen, interface, volume and service plans, is optimized for seniors or people otherwise looking for a very simple phone. The phone works on the Verizon network (it doesn’t take a SIM card so you can’t use it on T-Mobile or AT&T) and seems to be locked to the network. Activation is easy (well, not for HWO obviously) and I had it working out of the box in less than 30 minutes. Activation costs $28 (one-time cost). The plans are simple to select and understand. I signed him up for a basic talk and text plan (HWO cannot text but it is only $3 a month, so I kept it). The 5-star button on the key pad is supposed to connect you straight away to an agent, but you have to subscribe to a Health and Safety package in addition to the talk and text plan. In the absence of the additional package, I believe pressing the 5-star button connects you to the emergency services. When you flip open the phone, it plays a loud faux dial tone. While that sounds silly, HWO appreciates it as it tells him the phone is ‘ready’. The menu defaults to phone book. The home screen shows you a few menu options but hides everything else. There is no battery indicator, no network icon or signal strength indicator (that is just how HWO likes it). Navigating the interface is very easy (if HWO can do it, anyone can). If you get lost in the menu navigation, flipping the phone close and opening it again brings you back to the ‘home screen’ with the phone book selected. The screen fonts are large and legible, even for people with limited vision. You interact with the phone by pressing the ‘Yes’ or ‘No’ keys, or using the Up and Down arrows to navigate. The keys on the keypad too are large and legible and well-spaced apart. The phone volume, both for ringing and calling, is reasonably loud. The phone also makes a loud noise when it has charged to notify you. The phone also has a basic camera, that also doubles as a ‘magnifier’, that frankly seems a bit gimmicky to me. Making and receive calls is straightforward. I was able to train HWO on using the phone in about 15 minutes. One of the issues with the phone is the battery life, which is disappointing to the say the least. For a non-smart phone, the battery life on this phone is very short. Even with average usage (less than 30 minutes of daily talk), the battery gets close to zero in under 2 days. My 2-year-old Android phone lasts longer than that. His old Nokia flip would last 2 weeks (!) on a single charge. The network signal strength (Verizon) is quite strong in our area so it cannot be that the battery is draining due to the phone looking for the network. While it is not a deal breaker, it is a nuisance since I have to ensure that he has remembered to put his phone on the charging cradle every day, or he runs the risk of not being able to contact me. Overall, I am quite impressed by the Great Call flip and how well the hardware, interface and calling plans are designed and integrated to appeal to the target customer. I am frankly surprised that there is no other comparable phone in the American market.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for some seniors but not me

    Posted
    Scooter

    First, let's start with the pluses. The screen has a clear boldface font that is easy to read. The volume is good. Even though it does not have computer access, it can transfer photos to a computer. The keys are large enough to be easy to tap without overlapping into the next key and mistyping. Dialing by voice is helpful. Because it is a flip, no chance of a butt dial. Some (especially the children of older seniors) will love the 5-star option for emergencies and other services. Now for the negatives. The screen is still tiny, only about 1"x2" for the text in a text message. And this is in a phone that is just barely lighter than my existing phone, which is closer to 2"x3" for texts. I love the idea of the magnifier but found it difficult to position so I could read what I thought I had it aimed at. The keys have multiple characters per key so it is onerous to type anything and it cannot send texts by voice. Some might like the simple scroll down menus for options but I have grown accustomed to a touch screen with icons and prefer that; however, if I channel and older friend who never really got the hang of her phone, I expect she would have found scrolling easier. Photos appear rather grainy. Coverage has been a mixed bag. A call to someone whose voice has a tendency to cut off while using my existing phone was quite clear on the Jitterbug. She, on the other hand, said she could hear my ok said my voice sounded "mushy." Also, a voicemail I left myself was not at all good quality. Other calls have generally been ok on both sides. The phone itself described as anywhere from "fair" to "strong" the reception for the areas from which I typically call. As to improvements, number one would be the ability to text by voice. Second would be an actual full keypad. (If there were voice texting, that would not be as important.) Some of these issues do appear to be resolved by Jitterbug's higher-end phone.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    iiccvv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this phone for my grandmother, and I have to say, i’m Impressed. The numbers are large, the display is large & the text is displayed clearly. The menu options are easy to navigate. The phone feels durable, but not heavy. It even emits a “dial tone” when the phone is opened so it mimicks a land line phone. An unusual feature, but I can understand why it’s programmed that way. The 5star feature sounds promising. They are able to track the phone within 8 feet or so of the last signal. If there is an emergency situation, they will contact emergency services or even road side assistance to your location for help. I pressed the red button to test how it worked. The guy who answered was able to pinpoint almost the exact address. Being that my grandmother speaks mostly Spanish, he said they have translators available to help if needed. I was able to transfer the number she had with another carrier to this one with no trouble. FOLLOW THE DIRECTIONS! They told me porting the number would take 3 days...it was done after 15 minutes. Just make sure you have all the required information before you call, and if you don’t have it, Great Call will give you the phone number to the correct department for your current carrier to get the information. The ONLY drawback is the phone does not have the ability to change the language. Spanish would’ve been nice, but it doesn’t get any easier than pressing “yes” or “no”.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone for 90+ Aunt and Uncle

    Posted
    Toni
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My 92 year old uncle moved to a care home and needed a cell phone to be able to call my aunt who stayed behind in their home. The phone is very easy to use and he is able to push the "yes" button twice to call my aunt. The first question to answer is "Phone Book?" and then "Mary?" my aunts name, to call her which I programmed as the first entry. He has even figured out occasionally how to push the down arrow to call other people I programmed into the phone book. The handset volume is very good and he can actually hear the person on the other end and has been able to communicate quite effectively. He is hard of hearing and has hearing aids. My 93 year old aunt liked it so much I got her one of these phones too. She is also hard of hearing. It was funny watching them talk to each other in the same room on their own cell phones. They talked quite awhile because they could actually hear each other. I don't think the actual speaker phone feature is great so I haven't shown them how to use it. It is very convenient to have the drop in charger so they don't have to try and figure out how to plug them in. This is a definite no frills phone for someone who is just looking for that. This was the simplest phone I found. The Doro 626 is the next easiest in my opinion. There is no contract but I do have them on auto pay for about $20 a month each.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Problems - Cust. Srvc & Phone

    Posted
    JMG4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got for father to transfer number from another carrier that no longer had a phone with large buttons. Had to call GreatCall customer service 3 times just for startup. First person very helpful but found out later she didn't know what she was talking about. Other 2 calls were soo long & wasted time. (No 2 people said/did the same thing, one was rude.) Had to pay text charges (not a part of the plan we signed up for) for phone to receive updates right out of the box. Also couldn't transfer contact list from another phone (even though Best Buy & G.C. initially said it was possible) & was told to do it online...we got this phone because of no computer & no internet service where the phone is located! Cannot save call log to contact list so a new number has to be written down & then manually entered. Phone locked up a couple of weeks into service...the only resolution was to remove the battery & hard start. Loud ring is not loud enough to hear outdoors or when phone is in pocket or at work. Overall a lot of money for a less than basic phone with issues. We also wanted it for pictures & there is no way to install extra memory/card. The only benefits are that it has worked for phone calls most of the time & it does have big buttons. Bill is also easy to understand. Be aware also that taxes & "fees" add up to be a lot above the plan price, in our case almost 25% more.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Difficult Setup...

    Posted
    Kimble
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After months of researching user friendly phones for my friend, we settled on the Jitterbug Flip phone,,, The tech desks at BestBuy, Target & Verizon all agreed that the Jitterbug is absolutely the best phone design for seniors... The large back-lit buttons are easy to see even in poor light... The screen is bright and the screen's GUI is simple to use... However, GreatCall is the only service provider for the Jitterbug... While the customer support is very friendly & knowledgeable, the phone's features are all à la carte...99¢ for customer assistance in importing your existing contacts, and $3/mo for voicemail... In 25 years, I've never encountered a cell phone service provider that charged extra for voicemail... There are a number of other options available for an additional monthly fee... We opted out of data for the obvious reason that the user is 91 years old... When calling Customer Service, the first thing we encountered was a recorded message noting that there had been an increase of $1.10/mo to the Regulatory Service fee,,, The actual monthly cost of your Jitterbug Flip phone with voicemail & text will be considerable more than the touted $18/mo... We have spent the last week trying to set this thing up, and we still have a number of steps left to go... Please Note: the maximum number of rings, before going to a voice message, is 4 and can not be increased...

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect size that fits in my pockets

    Posted
    Koonsi

    It took me a while to get used to the features of this phone since I have been using an iPhone for a few years now. At first, I found it challenging when it came to texting (having to press a button repeatedly to get a letter to show up). And going from capital letters to small caps to numbers and exclamation marks. I kept referring to the manual but the instructions are all there. It's just a matter of getting used to it through repetition. Nice that it has a camera though the resolution is not that great, but at least there is a camera. I like the bright flashlight and how easy it is to turn it on. The flashlight button is on the outside of the phone (right above the volume buttons). If you have the Health & Safety package, you can get help by pressing the 5* button which is below the numbers. In the event you're in an unsafe situation, pressing the 5* button puts you through to an operator right away to ask for help. The numbers are lit up when you open the phone, and large enough to see clearly. The phone is equipped with a magnifying glass! And the Speaker button is easy to turn on while you are having a phone conversation. You can play brain games on the phone if you get bored.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Wait for the new updates.

    Posted
    jackieb

    This phone reminds me of the cell phones I had years ago. It needs alot of updating and I do not know if it is "Jitterbug" or "Great Call" that attaches all the up sells to this phone. I have never paid for voicemail or text messaging. I would like to know why you would pay an extra 10 cents to send a photo to a Recipient using your text message allowance, and why you need text message allowance. I have never paid to send a text message. If I am reading the instructional book correctly they have something called a phone book which the phone user manages online. This is apparently where your contacts are located. This is how they can control the amount of contacts you have and how often you text message them or send them photos. I have never come across this before. The charging dock is a nice feature. The large numerals on the keypad is nice along with the easy to read prompts. I like the fact that your phone number is at the top of the phone when you flip it open. Keying in a text message is definitely out of date. If you have a long text message you will be exhausted going through the letters of the alphabet that are placed under the numerals on the keypad, let alone if you need to add numerals to the text message to. They need a dial pad for the phone and a keypad for text messaging. Last but not least is the 5 Star Button Service. I tested it and it works without I assume not being charged. "Urgent Care" and "Med Coach" are probably good services. I say this because I could not register with greatcall.com to see how "Med Coach" was set up. The other 3 programs "The Wellness Call", "The Check-In Call" and "Daily Health Tips" should be turned into apps. It great that it has Blue Tooth. The Games are fun to play and the instructional book is easy to read.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great for the elderly

    Posted
    yoyoma

    Very good phone for seniors & others who may have vision problems or other disabilities. I wish this was available when my mom was alive because it would have been so easy for her. It's very simple to use and figure out even without the instruction book. I set mine up in the bedroom, very easy, my only negative is that the picture in the instruction book does not show which way to set the phone in the cradle & I can see some people being confused by that but it's easy to figure out. My favorite thing about the phone is the ease of overall use. It has simple yes/no buttons, you really don't have to remember any commands. Easy to take & send pictures as well.It's much simpler than other phones I have used. It also has a one touch emergency button that I think is also very good for seniors & others. The only drawback I see is that it's a bit too simple for me as I like to text & I don't see any way to use any punctuation or emoji, but again texting is simple to do even in places where it is hard to see.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Jitterbug Flip

    Posted
    oldmanjim

    The Jitterbug Flip is an effective and easy to use phone for use with the 5Star Urgent Response service. This is the primary factor for having this phone in my home. For a person with dementia most phones are too difficult to use for emergency contacts. The single button contact with this phone makes it ideal for this purpose. The 5Star agents are courteous and efficient. If the Jitterbug Flip could incorporate single button dialing for calling "favorites" this would improve its usability for use by persons with dementia or limitations in manual dexterity. The phone appears to be constructed in a very sturdy format and should stand up to daily use, including being dropped, as is often the case with senior citizens. If ones primary use for this phone is to serve as a regular cell phone, there are limitations. The lack of "voice to text" capability significantly limits its use for text messaging. The camera function is also limited and does not permit picture editing, etc. without downloading the photo to a computer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone for my elderly dad

    Posted
    Dodger60
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My 90+ year old dad needed a phone that he can actually hear. His old flip phone just wasn't cutting it(both ringer and earpiece volume). However it had to be a phone that was simple to operate. this fits those requirements. After setting up the phone I sat down with him and went through ALL of the ringtones to find the one that he could hear best. I programmed in the most common numbers that he calls and so far he has had very little confusion(primarily figuring out who the calls that he missed came from). The charger base is simple, so he is actually keeping it charged. The cost of the phone and monthly charges are reasonable. there are only two reasons that I didn't give it a 5 star rating. 1) "one-touch 5Star" button is an additional charge each month, which is NOT clear in the advertising material(or on the box). 2) When he holds it too far away from his mouth, you can't hear ANYTHING that he is saying(at least he can hear me tell him to hold it closer to his mouth). All told...I rate it highly.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Better for eldery than normal cell but some issues

    Posted
    paul123

    Bought this for my 92 year old mother. Setup was simple enough but there are still some issues we encountered with the phone. After a week or so i got a call that the phone was not charging. Seems that one of the pins in the charging cradle was bent and not contacting the bottom of the phone. Had to fix it with a paper clip. The pins are quite delicate and can be easily bent if you are not careful placing the phone back in the cradle. This is something that has already been solved for cordless phones. Second problem has to do with the up/down buttons on the side of the phone. These activate the ringer volume when just picking up the phone if pressed. And seems like when my mother grabs the phone to answer it she is reducing the ringer volume. So next call either it is very low or now switched off altogether. Would be much better to have this only possible through the phone settings. Third problem was the phone locked up at some point. Outside display had date and time frozen and buttons would do nothing. Pulled the battery and reinserted and it was fine. Guessing it was from a static hit. Probably would occur to many phones. So not a trouble free solution for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Phone works as should

    Posted
    TheScout
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Our first phone started to malfunction after a week. We were able to exchange it for a new one a few days ago and so far so good. The phone is designed well for seniors and I would recommend. However, a word of caution when dealing with GreatCall/GREATCALL, the cell phone service provider/carrier. I would not recommend having seniors (your loved ones) call into to activate their phones on their own. I dealt with two different CS reps (Daniel and later Mawgie) at two different times and they were both shady; for your love one’s protection this is a two-person job. Their script is purposely designed to be confusing and aggressive. The tone of the conversation is FEAR. They use this as a manipulative practice to upsell to much higher service plans. However, later I called tech support and the attendant was very courteous and helpful. JUST BE AWARE AND CAUTIOUS OF THE SALES TEAM.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super easy to use basic cell phone

    Posted
    PeteC2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this for my mom who previously had the older version of the Jitterbug. She is now in an assisted living community and needs a phone but gets quickly confused with multiple option menus and such. This version of the Jitterbug is even more "goof-proof" than the previous one, and my mom had almost no learning curve placing/receiving calls and quickly grew confident using it. An added bonus is that when she tells me that she needs a new number in her phone's directory, I can load it in for her right from my location through the Great Call site. My mom likes it so much that she says it is the BEST thing she has gotten while adjusting to her new living environment. The phone comes with an easy charging stand, no small ports to "plug in" the phone to charge it. The numbers and all menu items are easy to read and kept to a logical minimum while the buttons are all large. Better still, if mom does get off track on the menu, all she needs to do is flip the phone closed, open iot back up and it returns to the default screen. This is the first cell phone that mom has yet to call me and ask me "How do I do...?"

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible reception, intermittent ring tones,

    Posted
    SafetyDan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this for my Dad after he left my Verizon package. From the get go, there were problems. Intermittent ring tone :on the "ring ring" phone sound, a known issue I was told by call center person #3. Low volume on speaker Phone: caused by new program upgrade I was told by person number 4. Should be fixed in next upgrade. Went through 2 phones, sent back the third and demanded credit towards a Consumer Cellular phone which I was given, even after 30 days, so Best Buy did the right thing, but at my insistence. The final straw was poor signal standing in front of Bestbuy while my Verizon phone had 4 bars. Jitterbug is on the verizon network. Their phones must be really bad . As a former Firefighter of 20 years I would not trust this phone to help my 83 year old father if he needed it during an emergency.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Look elsewhere

    Posted
    JayBK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Too many problems getting the gps to work. The app is buggy had to call customer support several times until it started working. The plans are overpriced for the kinds of minutes you get. If you activate it towards the end of the month they charge you for month and activation fee even though you haven’t used it for 30 days yet . They have a set date for all their customers you can’t change it. They catch you with hidden fees so I thought I was paying for $40 but then they charged me a $10 tax on top of that which made it $50. For this price I could have gone with a prepaid carrier for much less. You can’t change the language on the phone even though during setup it ask what language does the person speak for better service. Spanish should be standard on a Flip phone in 2019.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware

    Posted
    Krisco81458
    • My Best Buy® Member

    The problem with the jitterbug phone is the person on the other end of the phone cannot understand what you are saying. When I called Greatcall they know this is an issue for some of their phones. Asked why they are still selling the flip phone. Their response was only some of the phones need an update but they do not have a time frame of when the non working phones will be updated. Returned the phone to Best Buy within a week. No problem there but called Great Call again for a partial refund. They would not give a refund because we used to many minutes. I explained to her that people on the other end couldn't always understand what I was saying so I had to keep repeating myself. Never ever use this company. They are only out for the money not to help the customer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Super Easy To Use & Useful Extra Functions

    Posted
    Harro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very clear sound. Loud enough for hearing impaired. Large clearly marked buttons & screen menu. A real "no brainer" for the non-tech user. Bought this for my hearing impaired husband who already had the original Jitterbug but needed an upgrade. It's so simple he can actually use the camera. Loves the magnifier & flashlight too. I don't think you can find a better phone suited for the elderly or totally non-tech person. Bluetooth is partially set up at the moment & sound is utterly fantastic in the car. Test call from car to home answering machine is clearer then any other phone used to call in & that's using a normal tone voice! This phone does take a bit to boot up. Battery will depend on how you use it. Charging stand is a bit finicky but found if you place phone in it & slightly push top of phone to front it'll find the connection & stay connected. You can also just plug phone directly into a usb wall adapter or computer usb. Phone is large but slim. Well worth the size for the functions.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Be careful about costs. VOICE MAIL NO INCLUDED

    Posted
    Therapist
    • My Best Buy® Member

    Bought this for my 88 year old mother and getting it set up is interesting. First off, I wanted to keep her old phone number. He said OK but I found out later that they gave me a new # and the only way to change it is to give them the Acct # of the old including PIN, and Password along with several other pieces of info. You also need to keep that acct active until the change which can take up to 3 business days. While I do understand why this is, it would have been nice if he told me. The thing that angers me the most, is that to get voice messages, you have to purchase the middle package which is $10.00 more. Nowhere did I see that listed. The agent kept trying to get me to buy more items. Not sure I trust the company

    No, I would not recommend this to a friend