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GreatCall - GreatCall Jitterbug Flip Prepaid Cell Phone for Seniors - Graphite-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 945 reviews

87%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 1 review

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  • Rating: 4 out of 5 stars

    Ideal Phone for Seniors

    Posted
    MidwesternTechie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am a voluntary care giver for an 88-year-old senior, let’s call him HWO, who has poor vision and limited dexterity in his hands. He is also very techno-phobic (“..I don’t trust dem computers..”). After I accidentally ran HWO’s old cell phone (an 8-year-old Nokia flip phone) through a laundry cycle, I decided to buy a new phone for him. There are very few phones in the market that are exclusively designed for people of his age. After researching extensively, I decided to buy the Great Call Flip. As someone that appreciates thoughtfully engineered products, I am so far impressed by this flip phone, with a few caveats. I am intrigued enough by this phone that I decided to write this detailed review based on me observing HWO use this phone over the past month. The phone is well designed and has good build quality. Everything about this phone, including the keypad, screen, interface, volume and service plans, is optimized for seniors or people otherwise looking for a very simple phone. The phone works on the Verizon network (it doesn’t take a SIM card so you can’t use it on T-Mobile or AT&T) and seems to be locked to the network. Activation is easy (well, not for HWO obviously) and I had it working out of the box in less than 30 minutes. Activation costs $28 (one-time cost). The plans are simple to select and understand. I signed him up for a basic talk and text plan (HWO cannot text but it is only $3 a month, so I kept it). The 5-star button on the key pad is supposed to connect you straight away to an agent, but you have to subscribe to a Health and Safety package in addition to the talk and text plan. In the absence of the additional package, I believe pressing the 5-star button connects you to the emergency services. When you flip open the phone, it plays a loud faux dial tone. While that sounds silly, HWO appreciates it as it tells him the phone is ‘ready’. The menu defaults to phone book. The home screen shows you a few menu options but hides everything else. There is no battery indicator, no network icon or signal strength indicator (that is just how HWO likes it). Navigating the interface is very easy (if HWO can do it, anyone can). If you get lost in the menu navigation, flipping the phone close and opening it again brings you back to the ‘home screen’ with the phone book selected. The screen fonts are large and legible, even for people with limited vision. You interact with the phone by pressing the ‘Yes’ or ‘No’ keys, or using the Up and Down arrows to navigate. The keys on the keypad too are large and legible and well-spaced apart. The phone volume, both for ringing and calling, is reasonably loud. The phone also makes a loud noise when it has charged to notify you. The phone also has a basic camera, that also doubles as a ‘magnifier’, that frankly seems a bit gimmicky to me. Making and receive calls is straightforward. I was able to train HWO on using the phone in about 15 minutes. One of the issues with the phone is the battery life, which is disappointing to the say the least. For a non-smart phone, the battery life on this phone is very short. Even with average usage (less than 30 minutes of daily talk), the battery gets close to zero in under 2 days. My 2-year-old Android phone lasts longer than that. His old Nokia flip would last 2 weeks (!) on a single charge. The network signal strength (Verizon) is quite strong in our area so it cannot be that the battery is draining due to the phone looking for the network. While it is not a deal breaker, it is a nuisance since I have to ensure that he has remembered to put his phone on the charging cradle every day, or he runs the risk of not being able to contact me. Overall, I am quite impressed by the Great Call flip and how well the hardware, interface and calling plans are designed and integrated to appeal to the target customer. I am frankly surprised that there is no other comparable phone in the American market.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect size that fits in my pockets

    Posted
    Koonsi

    It took me a while to get used to the features of this phone since I have been using an iPhone for a few years now. At first, I found it challenging when it came to texting (having to press a button repeatedly to get a letter to show up). And going from capital letters to small caps to numbers and exclamation marks. I kept referring to the manual but the instructions are all there. It's just a matter of getting used to it through repetition. Nice that it has a camera though the resolution is not that great, but at least there is a camera. I like the bright flashlight and how easy it is to turn it on. The flashlight button is on the outside of the phone (right above the volume buttons). If you have the Health & Safety package, you can get help by pressing the 5* button which is below the numbers. In the event you're in an unsafe situation, pressing the 5* button puts you through to an operator right away to ask for help. The numbers are lit up when you open the phone, and large enough to see clearly. The phone is equipped with a magnifying glass! And the Speaker button is easy to turn on while you are having a phone conversation. You can play brain games on the phone if you get bored.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Jitterbug Flip

    Posted
    oldmanjim

    The Jitterbug Flip is an effective and easy to use phone for use with the 5Star Urgent Response service. This is the primary factor for having this phone in my home. For a person with dementia most phones are too difficult to use for emergency contacts. The single button contact with this phone makes it ideal for this purpose. The 5Star agents are courteous and efficient. If the Jitterbug Flip could incorporate single button dialing for calling "favorites" this would improve its usability for use by persons with dementia or limitations in manual dexterity. The phone appears to be constructed in a very sturdy format and should stand up to daily use, including being dropped, as is often the case with senior citizens. If ones primary use for this phone is to serve as a regular cell phone, there are limitations. The lack of "voice to text" capability significantly limits its use for text messaging. The camera function is also limited and does not permit picture editing, etc. without downloading the photo to a computer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone for my elderly dad

    Posted
    Dodger60
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My 90+ year old dad needed a phone that he can actually hear. His old flip phone just wasn't cutting it(both ringer and earpiece volume). However it had to be a phone that was simple to operate. this fits those requirements. After setting up the phone I sat down with him and went through ALL of the ringtones to find the one that he could hear best. I programmed in the most common numbers that he calls and so far he has had very little confusion(primarily figuring out who the calls that he missed came from). The charger base is simple, so he is actually keeping it charged. The cost of the phone and monthly charges are reasonable. there are only two reasons that I didn't give it a 5 star rating. 1) "one-touch 5Star" button is an additional charge each month, which is NOT clear in the advertising material(or on the box). 2) When he holds it too far away from his mouth, you can't hear ANYTHING that he is saying(at least he can hear me tell him to hold it closer to his mouth). All told...I rate it highly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Easy To Use

    Posted
    BOAM
    • My Best Buy® Member

    If you are looking for an easy to use flip phone, this is a perfect choice. The Jitterbug Flip has many of the features of more expensive phones, but at a lower cost. Most of the phone's functions are done by simply using the YES and NO buttons. You will find a phone book, camera, photo storage, text capabilities, voice mail, and even an object magnifier at your fingertips when you open the phone. All are easy to find and use. The camera is easy to use...the photos are adequate but not great.You also have the ability to share your photos on Facebook. You can download photos to your computer by using a cord. You cannot, however, send photos to an email address...only to the phone number of a contact. I found the phone to be large and a bit heavy for my hand, but otherwise more than adequate based on how easy it was to use and its cost.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Cell Phone for Older Person

    Posted
    GmaKandi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My husband wanted a Jitterbug Phone because he didn't know how to use his Smart Phone. He thought it would be cheaper to buy the flip phone and easier for him to use..He is 78 years young!! The cheap price Jitterbug advertises is a joke!! When you activate the phone they have very pushy salesmen who don't let you off the phone until they get $46.00 from you for activation. Then in about 2 weeks you get another bill for $46.00 because they bill a month in advance Needless to say we are not very happy with Jitterbug but will continue to use it for a month or so...just be careful if you sign up and make sure you pay really close attention to the pushy sales person!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    For my Dad!

    Posted
    Jitterbuglover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My Dad who has dementia and can no longer use an iPhone wants to be able to call his friends and chat with them. This is a savior. SOOOO easy to use. It is a flip phone of old with large buttons, few options (which is NICE) when it's hard to make decisions. We bought the red one so it's easy to spot if misplaced. Highly recommended for the older population that just wants something "easy" to use. My Mom already says she wants one too when she is done with her iPhone. Sweet and simple! We purchased the *5 option which is kinda like Onstar. You push and will immediately connect you with professionals that can help you out, (ie call 911 etc).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Phone is great, easy to hear and push buttons.

    Posted
    Keyo12388
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Jitterbug flip phone is easy for my elderly Mom to use. It is easy to hear and volume can be turned up pretty loud. Large buttons are easy to push which is why I bought this phone for her. It replaced another flip phone that had small buttons. My only complaint is that her bill is about $38 dollars per month with no texting plan. She gets charged $0.10 per text now. She is paying $20 per month for the 5 Star button for emergencies. She does get half priced minutes since she has the 5 Star service. She used to have a Tracfone plan on another flip phone and I think it only cost about $9 per month.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for grandma

    Posted
    Wslineberger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I researched and purchased this for my grandmother and her mobile safety. The menu system is over simplified for those not used to smart phones - It's the early cell phone model - not really a smart phone but allows for basic address booking and personalization. It's a good system with the 5-Star alert system allowing single button panic calls without having to go through 911. Thankfully we haven't had to try this feature yet. One note is it's pricey for minutes, not your typical unlimited plan so plan for high $ for minutes unless it's for emergencies only - then the basic block of minutes should suffice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for seniors

    Posted
    PDrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Picked this up for my 93yo Pops. BIG letters and numbers, easily laid out menu items. Activation was smooth, and they ported over his old number in hours! Couple of things I could like better: the volume buttons are positioned close to the middle of the phone, and are a little too easy to hit when holding it. Also, the charging cradle is a little wanky to position the phone in. Otherwise, happy camper.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good basic phone

    Posted
    Shay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this phone for a family member who suffered a traumatic brain injury. They can’t recall the passcodes for the smart phones. It is easy to learn how to use. It has all the basics, voice mail, camera, texting and you can receive photos. It also has a service called five star where you can press a button for ANY emergency and get help. The only reason it gets four stars is because since the alpha and numeric keypad are together entering names and texting are a bit laborious.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good, basic phone.

    Posted
    Ardis

    The Jitterbug Flip is a good basic phone for someone who only needs to keep in touch by phone or text with family and friends. It is extremely user friendly and come with easy to follow instructions, both in the manual and on setting up voicemail. Excellent features include voice calling and the 5Star option. Drawbacks include the number of times you have to push Select/Yes or No to get to where you want to go. In addition, the brain games are not very difficult or interesting. Overall, it is a good, basic phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent Phone for Seniors

    Posted
    forizzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this phone for my elderly dad. Glad I was with him - there's no way he would have been able to set it up on his own. Once set-up was complete, practiced numerous times with him, making and receiving phone calls, sometimes using directory, sometimes not. Took numerous trials for him to get the hang of it, he kept forgetting he had to press yes or no to dial a number in the directory. I like the 5 Star feature, wish he didn't have to pay extra for it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to Program and use with big keys

    Posted
    RoseH

    Easy to use with large buttons and easy to program with the yes and no and up and down arrow navigation buttons. Calls out and in had clear sound quality and I especially enjoy the built in games and the bright flashlight when you flip open the phone and press the button on the side. The 5* button make it easy to get help if you need it by hitting just that button. They know automatically your location and can call 911 for you or get you an ambulance. Nice phone for the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect for Grandma

    Posted
    1derman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This phone is simple and intuitive which is perfect for an older person who has not had a lot of experience with cell phones. The numbers are large and easily seen and the phone prompts you with yes or no questions that help the user easily understand how to perform tasks. Another nice feature for someone used to landlines, when you open the phone you get a dial tone! Hello old school but again another feature that makes this a great product for someone raised in the days of old.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Basic Cell Phone for Basic Need - Old Folks

    Posted
    Johnny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The phone was purchased for my Mom who never entered the computer age. This was the most basic I could find as to basically a simple up and down, and yes and no format. She still has issues with it such as voice mail which is live computer voice, but getting used to the basics. 5 Star help could be helpful. Sound quality not great, and overall monthly fee a bit high. Reason for the four stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good choice

    Posted
    Lasers
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this for my 97 year old Mom who found it easier to use than her old flip phone since it had larger buttons. There were some issues she had with the menus and the volume. Also the charging stand broke but she was able to plug in the cable directly. I’d by it again but it could be improved. I can’t comment on the other upcharged features like texting which seems expensive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great call hits a home run

    Posted
    kevinWI
    • My Best Buy® Member

    Bought for a 64 yr old friend who cant work a TV remote. She loves it and I am considering switching to GC for the Flip. All the negatives in reviews are true but the positives of this phone, the plans and and GC’s customer service outweigh the negatives. (Keeping in mind all cells has issues unless it’s a 600$ iPhone) Great call has a winner here and no doubt they will continue to improve phones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good cellphone for the pushy ads haters.

    Posted
    Smokeymokey
    • Verified PurchaserVerified Purchase

    Its doing ok for now, But check w/ me in a couple weeks. Also If you have problems getting activated, the phone helplines are confusing, I started out activating it myself online, the software got hung up during submission and when I called for help, I ended up getting in a different dept & charged for calling support, then when I activated my wifes cell, and wanted reference credit was told I'll get later in billing and thats without me telling them who I was..Go figure.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, low-frill senior citizen phone

    Posted
    CGarcia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We were looking for an easy to use, pay as you go, mobile phone for my elderly mother-in-law. While you can purchase more than just talk minutes, that's all we wanted. And we wanted big buttons and an easy to use interface, and a phone we could reload minutes online. This met the bill. I would recommend for this type of use; others who have used more complicated devices would probably find this phone very constraining.

    I would recommend this to a friend