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Customer Ratings & Reviews

GreatCall - Jitterbug Smart2 Prepaid Smartphone for Seniors - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 140 reviews

84%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 140 Reviews
  • Rating: 5 out of 5 stars

    First time smart phone user

    Posted
    cab47
    • My Best Buy® MemberMember

    The Jitterbug Smart2 was surprisingly very easy to set up. It is a sleek and full functional smart phone. The screen is a very good size and not a lot of screens to scroll through. All the main features are on the first screen. The main user is my 78 year old mom. She has always used flip phones and this was a great phone to bring her into the smart phone era. I can safely say she loves it! She used to have problems using the keypad on her old phone but not with the Jitterbug. She loves how easy it is to use and how the fonts are big and bold enough for her to see without squinting. My mom now uses video calls to keep in touch with family members. She is even taking her own photos, Imagine that! lol. This might be one of her favorite features since she could not do that with her old flip phone. I think what she absolutely loves the most is the games she can now play on her phone. She loves word games and i have downloaded a few for her on the phone so that occupies a great deal of her time on the phone. So far we have not had any issues with the phone and my mom has adjusted to this phone pretty well. I definitely recommend this phone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    For elderly only! Horrible service

    Posted
    JewelsDiamond
    • My Best Buy® MemberMember

    As a user of a smartphone, I decided to get the jitterbug to see how the service works. I did like how large the phone was, and that the letters and numbers were large enough to see. I did not like the quality of the service, like the camera - the quality of the phones are horrible, the photos are blurry and out of focus, and the service itself was not well. I had issues with the emails, they were arriving a day later, and a lot of them, I was not able to read. The sound quality of the phone was hit and miss, there was a lot of static on the line, even after I hung up and recalled, or they called me back. I was unable to download a app that I needed for school, which was very frustrating. Overall I would give the phone to an elderly family member for emergency purposes as an extra line with important numbers already stored. I think the phone should be more capable of doing several things, at this point it needs to compete with the newer products.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone for people with poor eyesight.

    Posted
    p11b30

    I received the Jitterbug Smart2 phone as a free trial and I will definitely be switching from my current phone to this one. I love the larger screen and ease of use, overall. It has easy access to the options and apps that I use most, as well as simple instructions with each option I'm less familiar with using. It takes great photos with so many options such as adjusting light, zoom, panoramic views, and much more. It's so simple to send photos to family and friends. I also love the GPS function making it easier for me to navigate to my destinations. Only issue I have with this phone is that I was unable to access the 5* service with the trial and the 5* button is easy to accidentally touch which makes it automatically dial 911 with every touch. I do recommend this phone for anyone who may have trouble using other phones, as well as anyone who is just looking for a good quality phone that has all the same functions as any other phone with pluses.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Phone for Older adults

    Posted
    Nutlicious
    • My Best Buy® MemberMember

    The Jitterbug Smart2 is an amazing device. From the moment I opened the box I knew it would be perfect for a person like me. The size is perfect just like any other smart phone and have bigger letters so if you wear glasses or your eyes are a litle bad, you will be able to see so much clearly. This phone has so many features from messaging, social media and you can search the web like any other phone. It is also perfect for if you want to video message with your loved ones who don't live nearby. The battery life is one quality that is amazing. I give the Jitterbug Smart2 a thumbs up because it works flawlessly. Not to mention is does take good quality pictures as well. Definitely a smart phone I am proud to own!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not As Advertised And Non-Returnable

    Posted
    Dissatisfied
    • My Best Buy® MemberMember

    Purchased this phone for my mother for Christmas from Best Buy so she could text/message with grandchildren easily. I've been working with tech support at GreatCall since December to correct problems without success. The phone does not receive texts from iPhone users and takes half a day to receive a simple photo message. In addition, the swipe feature doesn't work well, the keys/numbers lag, and the battery life is poor. After giving up on correcting issues, I have been told by Best Buy that the phone is non-returnable after 15 days. So now we have a useless $150 phone. Beware that the last 3 reviews have been poor. Save your money and buy something that works.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    GOOD FOR THE PRICE

    Posted
    TeeTodtz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Jitterbug 2 is almost identical to the original Jitterbug, delivering the service and performance expected of any well functioning smartphone. They've also made some improvements, especially regarding the ease of navigating the phone's various features. I wish that the Jitterbug 2 fit in the same 2 cases we bought for the Jitterbug. (Lastly, regarding my Original Jitterbug, it suddenly died within a few months of the one year warranty, and the folks at Jitterbug were not very helpful. They advised me to purchase their new Jitterbug-2. Did anyone else have this experience?)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Smart Phone for my Wife

    Posted
    Mick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The phone is easy to use except for the "Swipe" to answer. Takes several swipes. An actual story. My wife was playing with the phone to learn it's features & hit "Call 5*". We did not order Call 5* so they sent the call to 911. My wife told them she did not have an emergency. "I'm playing with a new frigging smart phone and called you by mistake." "Where are you he asked." I don't know the condo name here in Destin, FL, my husband is out playing golf." "What's your Condo unit #. I don't know & hung up. 911 called back & said we will send a unit out their if you say "yes. No call my husband at 901/xxx-xxxx on the golf course and hung up." We died laughing later when she told me the story. The phone really is easy to use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great phone for people getting first smartphone

    Posted
    valsoz
    • My Best Buy® MemberMember

    actually loved this phone more than i thought i would. my eyesight is not as great as it used to be so there phone was very easy to read and use. the bold is big and not hard to read at all. the voice quality seemed to be good the person on the other end said they could hear me loud and clear. i never dropped a call either. the only thing i didn't like was the volume wasn't as loud as i wanted so at times it was a little hard to hear but other than that i really enjoyed using this phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great option for the technology-challenged Senior

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this phone for my 97-year old Dad as he wanted to get a “fancy” phone that would let him take selfies. Quite an upgrade from his old flip phone. It’s been a slow learning process, but he can make and receive calls. It will just take time and a lot of patience. The phone is east to use although some of the steps could be simplified. Large graphics and a nice bright screen make it easy for someone with failing eyesight to use. Haven’t had the phone long enough to rate GreatCall’s service, but the phone was easy for me to activate and get set up.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    SIGNAL S POWER VERY POOR - NO BARS IN HASTINGS

    Posted
    GRUMPY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone does not give the signal strength that the advertising says it will. In Grand Island Ne I get all bars but about 8 milies souith of Grand Island and on in to and around Hastings there is mostly no bars, sometimes the 1 little bar. Certainly does not do what advertising says it will in the Hastings area. I am on my 2nd phone, thinking the 1sr phone was defective but the 2nd phone is no better. Best Buy is trying to help with the problem but no luck. Need to contact the manufacturer of the phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Key Feature Not Working. Do Not Purchase

    Posted
    kw80108
    • My Best Buy® MemberMember

    As of this date (1/9/2019), The visual voicemail feature of this phone does not work and the company is not providing any indication of when this problem will be resolved. As the Voicemail feature is one of the primary uses for this phone by seniors, I would strongly recommend against purchasing the Smart2 until GreatCall confirms that the issue has been resolved. The phone itself appears to be a very well designed phone but with this feature disabled it should not be available for public sale.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Phone is ok, but not as easy as original Jitterbug

    Posted
    aollie21
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not as easy as they make the phone out to be on the commercials. Grandmother is 88 years old and did better with the iPhone. They get you on the plans, cheaper to connect on-line then call Customer Service. Was very disappointed in the Customer Service and feel like they might be taking advantage of the elderly with the plans, internet connection, etc.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not the best phone

    Posted
    Tammy
    • Verified PurchaserVerified Purchase

    The phone is easy to use for my mom but the 5star button is located in a terrible spot. She called 911 six times in one day by hitting the button by accident. There is no way to de-activate this feature. I was going to send it back but discovered that there is a $35 dollar restocking fee. Put a couple layers of duct tape over the button so she couldn’t push 911 again. Not happy with the purchase.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Iphone for elderly beginners

    Posted
    curlybear
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have never owned a cell phone and now being disabled I needed a device in the event that I fall, I could get help. This phone has both and is super easy to use. I was able to set everything up using the online tutorial and I don't have to pay outrageous amounts of money each month to use it. I am very happy with this purchase

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT fall for the amount printed on the box.

    Posted
    Annie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The box advertised a $17.99 amount. Which I assumed was the complete charge. Upon doing more research I found that in addition to the $17.99 I was told I must buy another monthly plan at $34.00 for a total of $51.99 per month plus tax. I wish the sales person been aware of this. Also the Jitterbug customer service was sloppy, and indifferent. The phone itself seemed ideal, thought I did not use it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Starter Smartphone for Seniors

    Posted
    LPenman
    • My Best Buy® MemberMember

    It's fast, easy to use and great for older seniors who have a hard time seeing the smaller buttons/letters on most smart phones. The pics came out fuzzy and I retired them several times, in my opinion the camera sucks. Other than that it's a decent smartphone, at a decent price. The battery lasts me all day even while surfing the web and if I wanted to I could add a safety call service for just a few bucks more a month!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Jitterbug Smart2

    Posted
    XSMaxCase
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent phone for seniors, especially with no contract. It works fine, but a little tedious setting it up. Also, you have to swipe to open the home screen and that presents difficulty for a person who has only one hand. A button to open the home screen would be easier. Also, a one click button to answer calls would be terrific. Swiping is a problem for seniors and disabled.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Phone is useless for more than beginner

    Posted
    George
    • My Best Buy® MemberMember

    I was strongly disappointed in this phone as it can only handle a small amount of Apps, even with an added 16 Gig S/D card. It will stop an app for now reason and go to somewhere else, phone App is terrible. I will be trashing this phone and getting service elsewhere that actually works. Don't buy unless you want a VERY BASIC PHONE with no other apps than preinstalled.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy operating phone for the beginner

    Posted
    Vikki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this phone for my husband who was still in the dark ages with regard to technology. While he hasn’t mastered it yet, he finds it so much more user friendly than his flip phone and is also inquisitive about its workings due to the Home Page Menu being right there when the phone is turned on. We think he will finally move up into this century.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Jitterbug Smart Phone 2

    Posted
    LarBea
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my wife who doesn't like a lot of bells and whistles. This phone offers just what she wanted, phone, camera, photo album, and web sites. Easy to use and the phone, data, text plans from Great Call where exactly what she needed. I strongly recommend if you have a loved that is not tech savy and does not want to be, to buy this phone!

    I would recommend this to a friend