Customer Ratings & Reviews

Hello jp49 - Electric snow shovels come in a variety of styles and sizes, but they all work on the same basic principle. As you move the electric snow shovel forward, a plastic auger scoops up snow and flings it forward – usually about fifteen or twenty feet forward. This gets rid of the need to bend over and scoop up snow yourself, let alone throw it. Clearing snow is practically as easy as vacuuming a rug with an electric snow shovel. Adjusting the handle can provide a better balance, this will help evenly distribute the weight between the battery and the base and should hopefully assist in a more enjoyable user experience. We strive to provide a quality product and a great customer service encounter please contact us at your earliest convenience to see how we can help. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello LBDAPENGUIN. Thank you for sharing your experience with the 80V snow shovel. We appreciate your feedback and are sorry to hear the unit did not meet your expectations.
This model uses fixed directional vanes rather than a chute, and snow should be directed forward when the auger is fully engaged, and the shovel is kept at the correct angle during operation. If snow is blowing back toward you, it may indicate the operating height or angle needs adjustment, or that the snow is too heavy, wet, or compacted for this style of snow shovel. We can also help troubleshoot the battery sticking in the compartment to ensure it inserts and releases smoothly.
We would like the chance to assist further and make sure your unit is functioning properly. Please reach out to our customer success team via Live Chat at www.greenworkstools.com or call 1-888-909-6757, and we would be glad to help.

Hello Busbsy. We appreciate you taking the time to review this product. We are sorry to hear that you are not completely satisfied with this unit’s weight. With the 2.0AH battery installed, this unit weighs 19.6lbs in total, while the corded 8 Amp snow shovel weighs 20.10 lbs. Adjusting the handle can provide a better balance, this will help evenly distribute the weight between the battery and the base and should hopefully assist in a more enjoyable user experience. The charger fan is essential to maintain the battery's health by preventing excessive heat buildup during rapid charging. A noticeable fan noise is considered normal for most high-power battery chargers. They will shut down once it senses the internal battery thermometer is room temperature (so possibly not as soon as charging is complete – depends on battery temperature). If the fan suddenly becomes significantly louder than usual we recommend contacting Greenworks by Live chat on (www.greenworkstools.com) or at 1-855-345-3934. Wo our experts can discuss your experience!

Hello Silvana. Thank you for sharing your honest feedback. We are sorry to hear that the 80V 12" Snow Shovel did not meet your expectations or suit your needs.
This model is designed primarily for smooth, paved surfaces such as sidewalks, decks, and driveways, and we understand how using it on a gravel surface can make operation more difficult and tiring.
We appreciate you taking the time to explain your experience, as feedback like this helps other customers make informed decisions and helps us continue improving our products. If you decide the unit is not the right match, we recommend checking with the retailer regarding return options in line with their policy.
Thank you again for your review and for considering Greenworks. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello LakesideF. Thank you for taking the time to share your feedback. We are sorry to hear that the 80V 12" Snow Shovel with 2.0 Ah battery did not meet your expectations in terms of weight and ease of use. This model is built for increased power and durability, which can make it feel heavier, especially with the battery installed compared with lower-voltage snow tools.
If weight and operator effort are primary concerns, an 80V snow thrower may be a better option. They are designed to operate on wheels and push across the ground rather than being lifted during use. This difference in operation can significantly reduce physical strain compared to a snow shovel.
For comparison:
80V Cordless Snow Shovel (with battery): Typically weighs approx. 25–30+ lbs. and must be lifted, guided, and supported by the user throughout operation, which can feel tiring over time.
80V Cordless Snow Thrower: Typically weighs approx. 40–60+ lbs., but the weight is supported by the wheels. The user primarily guides and pushes the unit, allowing the auger to do the work of clearing snow with less lifting effort.
While the snow shovel may appear lighter on paper, the repeated lifting and forward motion can feel more demanding than guiding a wheeled snow thrower, particularly for larger areas or heavier snow. We appreciate your feedback and encourage customers to select the product best suited to their clearing needs and comfort level. If additional assistance is needed, our customer success team is available to help. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.

Helllo Moveforward24 - We are glad to read that overall, you have been enjoying this Snow Shovel. Electric snow shovels come in a variety of styles and sizes, but they all work on the same basic principle. As you move the electric snow shovel forward, a plastic auger scoops up snow and flings it forward – usually about fifteen or twenty feet forward. This gets rid of the need to bend over and scoop up snow yourself, let alone throw it. Clearing snow is practically as easy as vacuuming a rug with an electric snow shovel. If you are ever in the market for a shovel with a directional chute please consider checking out our 40V, 60V or 80V line of tools. We are always happy to help with product recommendations, simply visit our website and start a live chat or give us a call at 1-888-909-6757 for further information.

Hello RglennS. Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the weight, balance, and overall ergonomics of the 80V 12" Cordless Brushless Snow Shovel did not meet your expectations. We understand how challenging it can be to use a unit that feels awkward to handle, especially during extended snow-clearing tasks.
Your suggestions regarding a cushioned shoulder strap, added wheels for easier maneuverability, and a wider clearing path are thoughtful and constructive. While the unit is designed for lighter, targeted snow removal rather than full driveway clearing, we understand how that may not have been clear or suitable for your needs.
We appreciate your recognition of the build quality and thank you for providing such thorough, experience-based feedback. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello PaulSCoder. Thank you for your review. Using the snow shovel is one of the easiest ways to shovel your deck, patio and sidewalk. If there is a lip or an uneven section the scraper may catch on this, our blades are made of is polyethylene which is a durable material that is resistant to wear and tear and can last a long time under normal use. You will want to raise up the scraping edge a bit if you notice an uneven section on your deck, patio or sidewalk to avoid the blade from catching. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello mces. Thank you for taking the time to share your experience. We are sad to hear you are not happy with the Shovel. This unit ergonomic was designed to eliminates back strain, with an adjustable auxiliary for a more comfortable fit. To adjust the handle, loosen the bolts until the auxiliary handle is no longer secured. Move the auxiliary handle to the height you prefer, make sure the raised points on the auxiliary handle are aligned with the groove on one side of the handle shaft. Once the handle is set to desired setting, tighten the bolts with a Phillips screwdriver until
auxiliary handle is secured. Lastly, We do not recommend the use of any Greenworks shovel or single-stage snow thrower on gravel or crushed rock surface. Hope this information helpful. If you require any additional support or have questions regarding product, we urge you to try our Q&A section on product's page. Start a Live chat with us direct on our website (www.greenworkstools.com). or call 1-888-909-6757. We are here to help.
Operators guide (https://youtu.be/GVR6izrGiE0).