Customer Ratings & Reviews

Hello RondneyK. Thank you for sharing your experience. We are sorry to hear the directional chute is not functioning as it should. The distances at which snow is thrown is dependent on the type of snow. For example, light/fluffy snow will have a greater throwing distance in comparison to wet/heavy snowfalls. If you are using the unit in wet snow, adjust the height of the snow stream by raising the chute deflector, allowing the maximum amount of wet snow to be discharged. It also helps to keep a tool nearby that can be used to poke the ice/snow down when it gets clogged. Never put a tool in while the unit is running and make sure the impeller has completely stopped moving first. If you find that you are still experiencing an issue, please start a Live chat on Greenworks Tools website or call at 1-888-909-6757 for further troubleshooting.

Hello user186963. Thank you for sharing your experience. When the auger blades encounter thick ice, they struggle to rotate, putting excessive strain on the motor which can lead to a sudden power draw and automatic shutdown. For best use in heavy snow types, you will want to move less at once and move a little quicker. Once a full pass has been completed, only move about a third of the width of the unit with each pass going forward. For very icy conditions, you might need to use a different snow removal method like a shovel or consider using a snow blower designed specifically for heavy ice. For very icy conditions, you might need to use a different snow removal method like a shovel or consider using a snow blower designed specifically for heavy ice. Like the Greenworks - 80V 24” Cordless Brushless Two-Stage Snow Blower with (2) 4.0Ah Batteries and Dual-Port Turbo Charger - Green
Model:(2615702 / SKU:6548488). https://www.bestbuy.com/site/greenworks-80v-24-cordless-brushless-two-stage-snow-blower-with-2-4-0ah-batteries-and-dual-port-turbo-charger-green/6548488.p?skuId=6548488. We have a variety of options for a range of household lawncare needs. We hope the above information has been helpful. If you would like more detail on what units may be best suited for your needs, please contact us through Live chat direct on our site or by phone at 1-888-909-6757. We’re here to help.

Hello VDubs - We are sorry to hear you were having issues with chute clogging. Depending on the condition of the snow it will stick to the chute. To reduce the issues with snow clogging you can use an ice repellent lubricant on the chute. To have the chute throw to the side, adjust the chute position by either manually moving the head or turning the control rod, and adjust the angle of the chute head manually to ensure that the chute throws at a lower distance instead of straight up. This may help. For customers who experience unit issues please contact us at your earliest convenience through the chatbot on Greenworks website or call Greenworks Pro toll-free helpline at 1-855-345-3934 to speak with a live agent. We would like the opportunity to speak with you to see if we can find a solution.

Hello MeganC. We are sorry to hear about this issue. The distances at which snow is thrown is dependent on the type of snow or the chute deflector angle. Try adjusting the chute deflector angle, by positioning the deflector to optimize throwing distance. We have a video that helps explaining how to adjust the chute on your snow blower. You can check it out here: (https://youtu.be/-DWHlyw6g0c). If dealing with wet, heavy snow, feed smaller amounts into the auger. Wet, heavy snow requires slower feeding and may limit throwing distance. We hope these tips help provide a better user experience. If you have tried all these suggestions and they do not yield results, please contact us directly some further information would be required to be better assist. Contacting us will allow our team to gather some further details so that we can help find a resolution for you. We can be reached by phone on 1-888-909-6757 (1-888-90WORKS) or by Live chat on Greenworks Tools website (www.greenworkstools.com). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello MzVee. Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with the Greenworks 80V snow blower and that it has been returned. We are sad that we did not get the chance to assist you with these matters. We have a video that helps explaining how to start the 80V snow blower. You can check it out here: (https://youtu.be/G3qTF0NcpW4). Technique plays a large role in the overall user experience, so we are sure to provide these tips to customers. If you or other readers experience any issues, have questions or need assistance in the future, please try our Live chat on Greenworks Tools (www.greenworkstools.com). Ask a question on the product page or connect with us at 1-888-909-6757 (1-888-90WORKS) so, our experts can discuss your experience!

Hello SravankumarY. We are sorry to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you. If you have questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please contact Greenworks directly through chatbot on www.greenworkstools.comor call Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello user676577. We are sorry to hear that you were not satisfied with the Greenworks 80V Blower and that it has been returned. We are sad that we did not get the chance to assist you with these matters. The handles were designed to allow for easy folding. Once both bolts and wing nuts are installed the handle should fit as intended. We have a video that helps explaining how to Assemble your Greenworks 20" Snow Thrower. You can check it out here (https://www.youtube.com/watch?v=TeikbOE_hkE). Technique plays a large role in the overall user experience, so we are sure to provide these tips to customers. If you or other readers experience any issues, have questions or need assistance in the future, please try our Live chat on Greenworks Tools (www.greenworkstools.com). Ask a question on the product page or connect with us at 1-888-909-6757 (1-888-90WORKS) so, our experts can discuss your experience!

Hello MaryO. We are sorry to hear of the issue you are experiencing. The most common issue related to a unit not starting is the connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool. We would also like to go over the starting procedure especially, since it seems that you have two units experiencing the same problem. 1. Press the safety lock button. 2. Press the trigger while you hold the safety lock button. 3. Release the safety lock button. We have a video that helps explaining how to start your snow blower and the operator's guide. You can check it out here: Know the controls (https://youtu.be/G3qTF0NcpW4?t=276). Operator's guide (https://youtu.be/G3qTF0NcpW4). Hope this information helpful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com. If neither of those support lines work you could always reach Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience!

Hello eyefxr - We are sorry to hear of the experience you had with this unit. Although you have returned the pressure washer, we would like to let you know about our excellent aftercare warranty service for all our customers. This Snow Blower is backed by a 4-year limited warranty. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on 1-888-909-6757 (1-888-90WORKS). Again, we apologize for the experience that you had; we hope this do not turn you away for good!

Hi XuanyongLu. Thank you for your review. To assist you better with removing the battery, ensure the charger is on a flat, stable surface, then firmly grip the battery and pull up while holding the charging in place with the other hand. The Greenworks 80V batteries do have some weight to them, please proceed with caution. We appreciate your feedback!

Hello ShivaniJ - We are sorry to hear about this issue. Please know that this product carries a 4-year warranty from the date of purchase. We would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on Greenworks website that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello ZacharyF - Thank you for your review. We are very sorry to hear about this experience. We would be interested in gathering some more information pertaining to this issue so that we can properly assist, please know that this product carries a 4-year warranty from the date of purchase. At your convivence please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.