Customer Ratings & Reviews

Hello MattA. Thank you for bringing your concerns to our attention. Parts can sometimes crack when the pump was not properly winterizing and the water froze, expanded, and damaged a piece of the brass. If the pressure washer is subjected to freezing temperatures or is to be stored or left unused for ANY period longer than thirty days, the unit should be stored properly. This is called “winterizing”. The term is confusing because your storage period may or may not happen in cold temperatures or even during winter. Nevertheless, this procedure is strongly recommended to be done every time the unit may sit for longer than thirty days without being used. Whether stored inside or out, heated space or cold, winter or summer. This keeps the unit from freezing and, very importantly, it keeps water from drying out inside the pump and leaving behind very harmful deposits. These deposits will act like sandpaper in the seals the next time they are used and could damage a piece of the brass. This also keeps any parts from rusting or oxidizing which may destroy your pump.
When a pressure washer is under a heavy load, it can lead to various issues. To ensure optimal performance and longevity of your Greenworks pressure washer, it is recommended to understand the parameters of heavy loads and implement regular maintenance procedures, alongside avoiding overloading. This proactive approach helps prevent potential defects and extends the lifespan of your unit. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Business hours are subject to change.

Hello GregoryH. We are sorry to hear that your pressure washer stopped working after just a few months of use. Since your unit is still within the limited warranty period, it may be eligible for repair or replacement. To begin the process, please contact our support team with your proof of purchase and the unit’s serial number. They will guide you through the warranty steps and help determine whether a replacement or replacement part is the best option.
For future use and to help prevent motor or pump issues ~ (1) Always use clean water from a suitable source. (2) Avoid running the washer dry ~always fill the reservoir before operation. (3) Do not exceed recommended run times; allow the unit to cool between extended uses. (4) Inspect hoses and fittings for blockages or leaks before each use. (5) Store the unit in a dry location and drain water from the pump after use to prevent corrosion or freezing. We hope these tips help!
Greenworks team can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. 9AM and 5PM EST, SAT - SUN. So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change without notice. We appreciate your loyalty to Greenworks and want to make sure your experience is resolved as smoothly as possible.

Hello Dtph. Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you the missing nozzle for your machine. Please reach out to our Customer Experience Team by Live chat on (www.greenworkstools.com) or call 1-888-909-6757 (1-888-90WORKS).

Hello JayAre - We are sorry to hear about your experience when using this Pressure Washer.
It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello Cristina. Thank you for choosing Greenworks for your lawn care needs. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our corded 1900 PSI keep every job within reach with the 35' power cord. If you need to move the washer around frequently, a battery-powered model is more convenient. We do have battery-powered as well as hybrid alternatives that might be more suitable for your specific requirements. If you would like more details please contact us through Live Chat direct on our site (www.greenworkstools.com) or by phone at 1-888-909-6757. We are here to help.