Customer Ratings & Reviews

Hello RicardoA. Thank you for taking the time to share your experience with us. We are glad that you were able to get a full refund and purchased another Greenworks Pressure Washer. We are glad you gave us a second chance and we know you won't be disappointed. If you have any issues, please do not hesitate to contact us by Chat on Greenworks Tools website or by phone 1-888-909-6757. We're happy to help.

Hello Jsactor - Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).

Hello Wharghoul - We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure that the water source is fully opened and is at least 45 PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. If you have tried these steps and are still experiencing issues, please contact us by chatbot through the customer contact page located on our website or call Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.

Hello RaGer99. We understand your frustration regarding the condition of your recent purchase. Since the machine was placed directly with Best Buy, they are best positioned to assist you with your order inquiry. We recommend reaching out to them directly for support. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime. Thank you.

Hello LMJW,

We’re very sorry to hear that your Greenworks pressure washer stopped working after only a month. We understand how frustrating this must be and want you to know that this is not the experience we want for our valued customers.

Please rest assured that we are here to help and will gladly assist you with the warranty process. This unit comes with a 3-year manufacturer’s warranty, which exceeds industry standards.

You can contact us directly through chat on our website or by phone at 1-888-909-6757. We look forward to helping you get this resolved as quickly as possible.

Hello AustinB - Thank you for taking the time to write this review.
A high-pressure hose needs replacement every few seasons, sometimes more, depending on frequency of use and how much it wears. Parts such as hoes, nozzles, gun handle, and gun wand, will need to be replacement when worn; these parts are considered wear and tear and not covered under warranty.
We hope you find this information helpful and thank you for your understanding. Should you have any further questions, or warranty needs please contact us directly through chatbot on www.greenworkstools.com or call Greenworks at 1-888-909-6757 (1-888-90WORKS).

Hello Russell. Thank you for reaching out to us. We are sorry to hear of your experience and we would like to get in touch to ensure that your tool is operating up to our performance standards. Please Greenworks by Live Chat on Greenworks Tools website or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.

We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello MarcB. We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello Nathanial. Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running and we can sympathize with your frustration. So that we can investigate your options, we do ask that you contact us for direct assistance by Chat on Greenworks Tools website or by phone 1-888-909-6757.

Hello MichaelH. We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter. We can be reached through the chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.

Hello Mattnky. Thank you for sharing your feedback! It looks like you might have accidentally posted this review on the wrong product. To ensure other customers get the most accurate information, could you please update your review to reflect the correct item you purchased?
We are sorry this product is not working for you. Could you contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on Greenworks Tools page (www.greenworkstools.com) to let us know what went wrong so we can try to solve the problem? All we ask that you have access to the unit, battery and charger so our experts can discuss your experience and complete troubleshooting with you to gather necessary unit information.

Hello huggy2bear - Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with this Pressure Washer and that it has been returned. It is unfortunate that we did not get the chance to assist you with these matters. Nozzle tips plays a large role in the pressure and flow of water, so we are sure to provide these tips to customers, often just a little adjustment is needed to get the most out of the unit. We hope that you will give us another chance in the future! Should you ever have any questions, comments or concerns do not hesitate to connect with us by chatbot through the customer contact page located on our website or call us on 1-888-909-6757.

Hello Vivirca - We are sorry to hear that the unit you purchased is not working out for you and you have decided to return it. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment, and reel mowers, Greenworks offers the right tool for every job.
Utilizing best-in-class technology, Greenworks tools deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, stamina-reducing vibration, and noise associated with gas products. If you are willing, we have product experts available to answer any questions and concerns you may have, and we will work with you to ensure that you pick the platform that best suits your needs! For further discussion, do not hesitate to contact us at 1-888-909-6757 (1-888-90WORKS) or start a live chat on Greenworks Tools website.

Hello MatloobA. We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have tried these steps and are still experiencing issues, please contact start a Live chat on Greenworks website (www.greenworkstools.com) or call 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.

Hello TammyW. We are sorry to hear of your expereince. As the item was purchased direct from Best Buy, we are not able to help you with shipping, such as tracking, delays, damage, or delivery issues. We suggest contacting the store’s customer care team if you would like to discuss further. Thank you. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello Charleshealey - Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with this Pressure Washer and that it has been returned. It is unfortunate that we did not get the chance to assist you with these mattersWe hope that you will give us another chance in the future! Should you ever have any questions, comments or concerns do not hesitate to connect with us by chatbot through the customer contact page located on our website or call us on 1-888-909-6757.

Hello Gamer1 - We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure that the water source is fully opened and is at least 45 PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.