Customer Ratings & Reviews

Hello StevenB. Thank you for bringing your concerns to our attention. These parts can sometimes crack when the pump was not properly winterizing and the water froze, expanded, and damaged a piece of the brass. If the pressure washer is subjected to freezing temperatures or is to be stored or left unused for ANY period longer than thirty days, the unit should be stored properly. This is called “winterizing”. The term is confusing because your storage period may or may not happen in cold temperatures or even during winter. Nevertheless, this procedure is strongly recommended to be done every time the unit may sit for longer than thirty days without being used. Whether stored inside or out, heated space or cold, winter or summer. This keeps the unit from freezing and, very importantly, it keeps water from drying out inside the pump and leaving behind very harmful deposits. These deposits will act like sandpaper in the seals the next time they are used and could damage a piece of the brass. This also keeps any parts from rusting or oxidizing which may destroy your pump. We would recommend contacting Greenworks through Live chat on Greenworks page (www.greenworkstools.com) or call on 1-888-909-6757 for a proper evaluation. So, our experts can discuss your experience; please have your unit with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello Gshshdh. We are sorry to hear about your experience. As the item was purchased directly from Best Buy, we are not able to help you with shipping, such as tracking, delays, damage, or delivery issues. We suggest contacting the store’s customer care team if you would like to discuss it further. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime. Thank you.

Hello Raheem. Thank you for sharing your expereince. We are sorry to hear you are not happy with the pressure from this Greenworks 3000PSI pressure washer. If your pressure washer has no pressure, start by changing your nozzle to a brand-new tip. The nozzle orifice size is what will determine the pressure output of your machine. Here is a video showing the nozzles tips and their functions. You can view the video here: https://youtu.be/OwlDalSKVkY. We hope this provides a better user experience. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello Link. We are sorry to hear of your experience. There are a few reasons why this may happen. Excessive pressure due to a faulty or stuck pressure regulator. Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
It can also be caused by inadequate water supply, a failing motor or low voltage to the motor, ensure that the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. If you have tried these suggestions and are still experiencing an issue, please do not hesitate to contact us directly through the Greenworks website on chat which will direct you to a Live agent or call us directly at 1-888-90-WORKS (888.909.6757) to speak with a live agent to better assist you. We do hope this helps!