Customer Ratings & Reviews
- Model:
- 2544502-RC
- SKU:
- 6579546
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the Refurbished 80V 21" Dual Port Self-Propelled Lawn Mower for its impressive battery life and ease of use, especially when navigating hills. The mower's performance and cut quality receive positive feedback, with users noting its sufficient power and lightweight design. Additionally, customers appreciate the self-propelled mechanism and the relatively low noise level during operation.
This summary was generated by AI based on customer reviews.
Wrong order
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I did not receive the correct lawnmower that I was purchasing. As pictured only came with one battery. I received the lawnmower that had dual port charger with two batteries. Two different batteries. I should’ve received the (2) 4.0 Ah batteries. Also, did not receive the correct charger. I did call Best Buy to try to make this right and try to get matching batteries. The customer service line is a joke and they led me to believe that I was going to be receiving a new battery this Friday. Im going to tetun all my order and close my account. This is a joke! WOW! Do better!
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Rainbow101. We are sorry to hear of this and we would like to investigate what might have happened to your order. When you get a chance please reach out to Greenworks Tools by Chat on our website or by phone at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Disappointed.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though supposedly I trust this company but I purchased this Lawnmower back in May 2025 and haven't used it since December. I went to cut a little bit of my year two days ago and to my most disappointment, the machine wouldn't start. The self propeller seems to still be working, however it wouldn't run to turn the blades. Frankly I hadn't used the mower more than perhaps 5 times. So disappointed.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello DolesP. Thank you for sharing your experience. We are sorry your refurbished 80V 21" Dual Port Lawn Mower is not operating as expected. It is good that the self-propeller is working, which means the battery is providing power, but the blades may not engage if a startup step is missed.
To ensure the mower starts properly:
Make sure the blade control lever is fully engaged and the safety key is inserted (if applicable).
Check that the battery is fully seated and charged.
If your mower uses both batteries, ensure it is set to draw power for the blade drive.
Press and hold the start button/lever while keeping the blade lever engaged; releasing too soon may only activate the self-propeller.
If the blades still do not engage after these steps, please contact our success team to review warranty or service options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. We appreciate your feedback and want to help get your mower fully operational.
- Pros mentioned:Cut quality
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to love it. I’m very disappointed. This cuts great. We have had it exactly 60 days and the charger sparked, popped, and died while charging a battery.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello JeremyC. We understand you are seeking a resolution, and we are here to help. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Came damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wires at the handlebar were pinched and exposed. I know the mower is refurbished but it was clearly used and repackaged very hastily. Grass clippings all over the place and the batteries were fully discharged. The mower came in a box with no padding and a single strip of tape to hold it into a huge box. The box came dented and ripped and one side was completely opened. It was missing screws to attach the handlebars and the blade had clear signs of usage (dents and dings).
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Simon. We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please start a Live chat on www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
- Pros mentioned:Ease of use
Works great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moves with ease of a gas suckling monster tha i had before. Great work
I would recommend this to a friend - Pros mentioned:Battery life
Works great!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery last longer than expected and works great!
I would recommend this to a friend - Pros mentioned:Battery life
Pleasantly Surprised!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased. Was not sure what I was getting into but it runs like a dream. Battery life better than I expected.
I would recommend this to a friend - Pros mentioned:Battery life
Battery it’s better than I thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries are good and last a little bit longer than advertised,
I would recommend this to a friend - Pros mentioned:Performance
Performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it satisfied with performance. It was but delivered in a loose cartoon
I would recommend this to a friend - Pros mentioned:Battery life
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, build well, battery last a long time and fast charging.
I would recommend this to a friend Great Mower
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it no gas no fumes and quiet. Push button start
I would recommend this to a friendLawn mower
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it every week and enjoy working with it.and so comfortable.
I would recommend this to a friend- Pros mentioned:Ease of use
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent mowing capability and very easy to operate.
I would recommend this to a friend good machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it so my wife could mow - I had speed as to turn down the speed as it moved too fast for her
I would recommend this to a friendWheel is broken and doesn't roll
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked okay coming out if box then i noticed that one of the back wheels is coming apart.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Dave. We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.
Refurbished with defective battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this machine because the two batteries that came with it were defective. I had to put it back in the box, and it was heavy. Good thing I got a replacement without a problem.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello MiyokoL. Thank you for sharing your experience. We are sorry to hear that the original mower arrived with defective batteries and understand how inconvenient it was to repackage and return a heavy unit. That is certainly frustrating and not the experience we aim to provide.
We are glad to hear that a replacement was issued without difficulty and appreciate your patience while the issue was resolved. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Lawnmower
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, would buy again. Can't go wrong with refurbished.
I would recommend this to a friendexcellent product.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product.....it was in excellent condition and I liked it.
I would recommend this to a friendGreen works lawn mower
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery was missing in the machine but they said it was past 15 days I could not ask for a resolution or refund.unfortunately I checked too late it was missing I checked .Now need to save money to buy batteries.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Luigii. Thank you for the valuable feedback. The disappointment of missing machine parts is understood, and apologies are offered. Assistance with starting a warranty claim is available. Please contact us directly through Live Chat on (www.greenworkstools.com) or call us on 1-888-909-6757 (1-888-90WORKS). Please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. We are happy to help you further.
Arrived broken and missing pieces
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine arrive cut and missing parts. I had to bring it back to the store which was a bit of a chore. This was a very negative experience and I would not recommend it.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello MatthewJ. We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. In the future, please start a Live Chat on our website for further assistance or contact Greenworks directly at 1-888-909-6757 regarding this matter. We look forward to assisting you with this matter.
