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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 47 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers are delighted by the TORQDRIVE 24-Volt Grass Trimmer and Edger for its long battery life, allowing them to complete most of their yard work on a single charge. They also appreciate its powerful performance and easy handling, making it suitable for homeowners with smaller yards.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 47 reviews
  • Rated 2 out of 5 stars

    just no!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan! I cannot get parts for it, it does not cut well and the batteries do not last long enough to do my yard.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    Weed eater/edger

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Powerful. Worth every penny. I did a lot of on line surveys to buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    Buy this for smaller trimming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works how I expected, however, it's not quite big enough for some of the trimming. Plenty of power

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First Weeder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First trimmer purchased since buying my first home. Only complaint is the battery does not last as long as I'd hoped.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent trimmer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Does the job well. So happy I bought the Greenworks 24 volt cordless trimmer/edger.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grass Trimmer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing is battery goes from high to low battery, very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of power.....mows through grass and weeds with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product glad I bought it easy to use love it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome eco friendly trimmer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whoa ! Works awesome - would definitely purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little string trimmer with a lot of power for a 24v. It is just the right size and weight for a smaller person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement for similar trimmer, so far doing good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poorly Made

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weed eater is not good string gets stuck. took a long time to complete trimming yard.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello BrendaB - We appreciate you taking the time to share your feedback with us. We are sorry to read of your recent experience and would love to discuss this further. Please contact us through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) for a proper evaluation. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you. GreenworksTools

  • Rated 3 out of 5 stars

    Good for trimmer, not as good for edger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for a trimmer, but not so much for an edger. I gave up and use my old corded, bladed edger.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Low power

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not have enough power to provide a clean trim, but would do the job for small backyard. Do not expect perfection because of low power.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello Rajiv. Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job. We have a variety of options for a range of household lawncare needs and we have shared the link to our 80V string trimmer below. We hope the above information has been helpful. If you would like more detail on what units may be best suited for your needs, please contact us through Live chat direct on our site (www.greenworkstools.com) or by phone at 1-888-909-6757. We’re here to help.
      Greenworks - 80V 13” TORQDRIVE String Trimmer with 2.0 Ah Battery and Charger - Black/Green
      Model:2124002SKU:6546624 (https://www.bestbuy.com/site/greenworks-80v-13-torqdrive-string-trimmer-with-2-0-ah-battery-and-charger-black-green/6546624.p?skuId=6546624). GreenworksTools

  • Rated 5 out of 5 stars

    Simple snd effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect trimmer for your yard. Couldn’t have asked for a better product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greenworks - 24-Volt 12" Cordless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greenworks - 24-Volt 12" Cordless TORQDRIVE String Trimmer/Edger (2.0Ah Battery and Charger Included) - Black/Green nice

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Line feeder does not work

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Line feeder does not work well. You can use for about 20 seconds before all the line is gone, bumping the head does not feed more so you have to stop and manually feed more line for the next 20 seconds of use.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello Agent101605 - Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you. GreenworksTools

  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well - first time homebuyer and aside from wishing it was a touch lighter, it works great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Average trimmer at best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is an ok trimmer just kind of overpriced and I dont like the bump feed and string set up and the fact that it doesn't have an edging wheel.Most likely will return and purchase Worx brand auto feed with wheel elsewhere.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello BayonetPointMike - Thank you for taking the time to leave this review. We would like to take the opportunity to appropriately address your concern regarding the bump feed and string set up. Please contact our customer support line at 1-888-909-6757 (1-888-90WORKS). We kindly ask that you have the unit, battery, and charger handy so that we can gather all necessary details and complete troubleshooting with you. GreenworksTools

  • Rated 2 out of 5 stars

    Not good weed eater.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very cheap. I’m not a big fan it broke after a few uses. It doesn’t cut certain thick plants so I ended up getting a new weed eater.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello CourtneyC,

      We're sorry to hear you're unhappy with our Greenworks 24v string trimmer. This unit is ideal for light duty chores. The trimmer line is .065 inches in diameter and makes it easy to cut through grass and weeds. It's not ideal for heavy duty chores. However, it's ease of use makes it an ideal unit for small residential homes that require light lawn clean up. GreenworksTools

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