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Customer Ratings & Reviews

H&R Block Premium Tax Software - Mac|Windows-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 75 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 75 Reviews
  • Rating: 1 out of 5 stars

    Not as Advertized

    Posted
    Xylorhiza
    • My Best Buy® MemberMember

    This is my 5th year using H&R Block tax software. Every other year has been flawless and seamless. This year. Good gawd. First it wouldn't let me file because I needed to wait a week for an update. I wait. Finally, update loaded. Go to file. Nope. No Internet connection. So I log into their website using, uh, the Internet, plow through layer after layer of screens, menus, options … and the promised help can't be found. So I try to file again, and low and behold, it's not giving me one error, but two errors. Both saying I need to wait another two weeks for yet another update. I moved to H&R Block software because of the TurboTax fiasco 5 years ago. I hate to go back, but it looks like H&R Block is having an issue getting it's act together. Bottom line, all I want to do is file my taxes, and it shouldn't give me heartburn.

    No, I would not recommend this to a friend

    • Brand response

      H&R Block

      Hello Xylorhiza - We are so sorry to hear you are having trouble with this year's tax software. Hopefully, you have been able to resolve by now but if not, I encourage you to reach out to our Client Services team at 1-800-HRBLOCK between the hours of 7am and 7pm CST. We appreciate your loyalty. HRBlock

  • Rating: 5 out of 5 stars

    Excellent program but...

    Posted
    Lonnie14619
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Hi I have used this program for years however, I always learns something when I do my taxes. I am a contractor and I have always used this program however, I made a miss that has costs me thousands over the past few years. In other words, my refund could have been bigger by thousands. Just because I am not a tax law expert. If you work in multiple states like I do, let a professional do your taxes. At least once or twice and listen and take notes. That way you wont make the same mistake that I did which was giving away extra money to the state. I caught it this year and will catch it in years to come, however, I do not want to go through the amendment process to get this money back. I will look at my loss as tuition in the school of hard knocks.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not bad, but could have better navigation

    Posted
    TheMightyCasper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall, I like this software just fine - especially at the price difference when compared to TurboTax. However, it could definitely stand to be improved in terms of menu/section navigation. In order to get to one particular data entry point, you often have to click through an entire section and if you pass it up and need to use the “Back” button - it may kick you back to the beginning of the section. I find the menu navigation and options of TurboTax to be much friendlier and especially miss their Audit Risk estimations. However, the price difference and reported recent Mac compatibility issues of TurboTax lead me to give H&R Block a try instead this year.

    I would recommend this to a friend

    • Brand response

      H&R Block

      We appreciate your feedback and thank you for choosing H&R Block. Our customer service is team is here to help should have anymore questions or issues with our software. Please contact them at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday if there is anything else we can do. Thank you. HRBlock

  • Rating: 4 out of 5 stars

    Good product but...

    Posted
    Sparrow
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've used H&R Block for a decade or so and have found this product to usually be exceptionally easy to use. However, this year the instructions missed a beat in a couple of areas causing me to undergo hours of frustration and advisor chats until I ultimately figured out the problem myself. They also had a zip code for mailing the state return that the post office indicated was wrong. It was easy, but a little time consuming to notify them of the existing problems. Next year, H&R Block needs to spend more time proofing their instructions before releasing their software. I look forward to a clean, easy return when I buy it then.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Hello Sparrow - Thank you for this feedback and reaching out to our customer service team with your questions. We've taken note and will continue to work on improving our products from year to year. HRBlock

  • Rating: 5 out of 5 stars

    Helped me get a great return

    Posted
    starters
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use H&R Block software for all of my returns every year. It's always worked wonderfully and always has the information I need as I create my return. The software is easy to use, and if you use it every year it has the ability to autofill as well as find your new W2 info online if your payroll company supports the feature. Finishing the return and sending it electronically is so easy as well. H&R Block will send you emails letting you know your status. I had my return automatically deposited in my savings account in less than 2 weeks at no additional cost. I highly recommend this product.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Thank you for choosing H&R Block! HRBlock

  • Rating: 4 out of 5 stars

    Works as well as prior year versions

    Posted
    Tg25
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you've been satisfied with prior year versions of this tax software, you'll also be satisfied with this year. I buy the Premium version for the self-employed and rental income capabilities. If you don't need those tax forms, you may be able to buy the less expensive version. The new tax laws are in this version. This isn't software for paid tax professionals, but works well for the home user. A big plus is that you get one state tax software included, although they make it up by charging you $19.95 to file the state tax return electronically. You can file up to 5 federal tax returns for free.

    I would recommend this to a friend

    • Brand response

      H&R Block

      We appreciate the feedback and thank you for your loyalty to H&R Block. HRBlock

  • Rating: 5 out of 5 stars

    Tax program is excellent

    Posted
    Plusmember
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This tax program has been great for me over the last 5 years without any issues. This years program is performing excellently. The software walks you through all potential revenues and then it steps you through all potential deductions. Updates are provided to you periodically and you are entitled to download one state tax program. It also updates last years information as a starting point. It will also upload your financial data directly from your bank saving you data entry.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Hello Plusmember- We are so happy to hear you find H&R Block tax software easy to use. Thank you for your loyalty. HRBlock

  • Rating: 4 out of 5 stars

    Requires some research and knowledge of tax laws

    Posted
    Gamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is recommended that you do some research and have basic knowledge of complicated topics such as foreign tax credit. Program does not automatically prompt you of eligibility of the credit. Additionally, you have to complete the Form 1116 on your own. Also, overriding any calculation is a bit complicated. If you have a simple basic tax return, this software will work fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Product

    Posted
    Emily
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It was delivered within the schedule they post. And it was in good condition. I already used this product. It is easy to use. I order this product from best buy every year for my tax return. Therefore, I don't need to reenter all the basic information from previous year. I feel it is better than Turbo Tax. I would recommend to my friends.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Thank you for choosing H&R Block! HRBlock

  • Rating: 5 out of 5 stars

    Why do taxes any other way

    Posted
    IndyMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have been using this software for a number of years. It simplifies my efforts as it brings forward year on year repetitive entries for dividends and interest, employment 1099Rs and other info. Handles self employment and home office expenses. Does what it needs to do saving me time. Have reviewed past an confirmed that it properly calculated taxes.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Hello IndyMan- We are so happy to hear you find H&R Block tax software easy to use. Thank you for your loyalty. HRBlock

  • Rating: 3 out of 5 stars

    Software fine - still try to upsell you though

    Posted
    Nerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Constantly throughout the process they try to sell you other services even though you've paid for what you need. Also, be aware that even though it says "state included," you need to pay $20 to file your state return. Included just means the software portion. Check and see if you can get a better deal online before paying for the disc.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Thank you for choosing H&R Block! Since everyone's needs are different, we do like to offer additional services for the variety of individuals that use our software. HRBlock

  • Rating: 2 out of 5 stars

    Easy to use unless . . .

    Posted
    Jogger
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product is easy to use unless you need to use the online help. I logged onto the help feature and had a 90 minute wait time, five hours later the help have me less them a minute of attention telling me to contact the IRS. When I went back over my form the next day I found the line I needed.

    No, I would not recommend this to a friend

    • Brand response

      H&R Block

      We apologize for any issues you had using our software. Customer satisfaction is our priority so if there is anything we can do, please reach out to our customer service team at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday if there is anything else we can do. Thank you. HRBlock

  • Rating: 5 out of 5 stars

    Years of satisfaction with H&R Block tax software

    Posted
    rapidray
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used H&R Block tax software for several years, and find it extremely easy to use. If you have your tax records organized, you can complete a federal tax form in a few hours for simple, multiple-income source scenarios . The premium version is very helpful for preparing Schedule C for self-employment income.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Hello - We are so happy to hear you find H&R Block tax software easy to use. Thank you for your loyalty. HRBlock

  • Rating: 5 out of 5 stars

    Excellent tax software package

    Posted
    KerryB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Used HR Block Premium software for many years. Easy to use for manual data entry (pre-populates applicable info from prior year), and easy to update when additional tax information needs to be entered. On-line Fed and State tax submission is straightforward. State tax E-file is an additional $19.95.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Thank you for taking the time to review. We appreciate your feedback and loyalty to H&R Block! HRBlock

  • Rating: 5 out of 5 stars

    Good Program

    Posted
    misterpractical
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been using this instead of TurboTax for the last several years since it's less intrusive on the computer. It works better and is backed by HR Block. The only thing is that the Premium program is supposed to handle K1 reporting and it falls short in that regard. Everything else works great.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Thank you for choosing H&R Block tax software. We are happy to hear you find it easy to use and appreciate your loyalty. HRBlock

  • Rating: 4 out of 5 stars

    OK But a little confusing

    Posted
    booda1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Due to the tax changes this year, the app was a little confusing. I've also found a couple of mistakes that I went and fixed myself even though the app did not find. That's why I dropped it by one star.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does the job for taxes.

    Posted
    3dbproductions
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Nobody likes doing income taxes, so anything that makes the job a little less painful is a good thing. HRBlock's version handles small businesses well. Would be nice if there was a free State e-file though.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Thank you for choosing H&R Block! HRBlock

  • Rating: 5 out of 5 stars

    Great product, great price

    Posted
    Tom53
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the H&R Block Deluxe Tax software for 2018. Very good price, it includes 5 free Federal e-files, free state program and better capability than comparable TurboTax.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Refund! Yay!

    Posted
    TMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This software really helped find all the necessary deductions. I also liked how the help feature assists you with explaining things when you're unsure of what to do.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    User friendly Software

    Posted
    SergB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using H&R Block software to file my taxes for almost 15 years. They are user friendly and great for storing our information to use the following year.

    I would recommend this to a friend

    • Brand response

      H&R Block

      Thank you for choosing H&R Block! HRBlock