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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 103 reviews

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97%
would recommend
to a friend

Customers are saying

Customers often highlight the ease of use, citing the user-friendly interface and guided interview format. The ability to import data from previous years' tax returns is also a positive feature mentioned by some users. A competitive price point is another aspect appreciated by customers. No significant negative feedback was reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-103 of 103 reviews
  • Rated 4 out of 5 stars

    Not so easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new tax law affected the ease of using the software.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We apologize for any issues you had using our software. Customer satisfaction is our priority so if there is anything we can do, please reach out to our customer service team at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday if there is anything else we can do. Thank you. HRBlock

  • Rated 2 out of 5 stars

    dont use in franklin

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used h & R Block for years and if you have over 3 rentals the lines get henky and city of franklin don't like that so be prepared to do the 2nd page by hand or city of franklin will audit you they did me and said it was for that reason.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Easy to use, but if you have a audit, no support.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always used it doe my taxes and I made a mistake, when I asked for support, they assigned me a “tax preparer” that knew less than me. I had to read and solve the issue myself.

    No, I would not recommend this to a friend
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